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Property Manager

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Bruntwood

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Manchester

AI generated summary

  • You must be customer-focused, experienced in Facilities Management, knowledgeable in health and safety, a natural leader, skilled in risk management, and adept at communication in fast-paced environments.
  • You will manage customer experiences, lead a team, collaborate on facilities projects, ensure service delivery, mentor staff, and handle urgent queries on call for the Birmingham portfolio.

Requirements

  • We are keen to see applications from candidates who are relentlessly customer-focused and passionate about providing exceptional service.
  • Ideal applicants will have experience in Facilities Management, a solid understanding of health and safety compliance, and prior exposure to building management, life safety systems, and risk logging.
  • We’re looking for individuals who bring hands-on experience managing building portfolios that align with business objectives and demonstrate a keen eye for detail.
  • You’ll be capable of influencing the broader team to elevate the standards across your assigned building group, while also working strategically to empower and guide your team to deliver on a shared vision.
  • Candidates should be well-versed in risk management, able to identify issues and find collaborative solutions, with an analytical mindset that allows them to transform data into insights to meet customer needs proactively.
  • A natural leader and coach, you’ll take ownership of challenges, drive resolutions, and be committed to developing your team’s potential.
  • Interpersonal and communication skills are essential, as is a talent for adapting in fast-paced environments to support our community-focused initiatives and ensure lasting impact.

Responsibilities

  • You will be fully accountable for our customers experience across a number of buildings
  • You will develop meaningful relationships with your customers, so that we can offer personalised solutions for their needs and deliver exceptional customer experience.
  • Working closely with the Facilities Team Leader to manage and sometimes lead on Facilities Management projects on site.
  • Develop a one team approach with support teams - Community, Technical, Risk and Asset Management to ensure we have a consistent and collaborative approach to getting things done.
  • Link into the contract management team, feeding in on contract performance. Find innovative ways to streamline and enhance service delivery, while keeping an eye on the bottom line.
  • Work closely alongside our central teams to create spaces and services that allow our customers to grow and flourish.
  • Take a high-level of personal accountability for the customer journey, ensuring that we make things simple and reduce hassle so our customers can focus on what really matters.
  • You will lead a small team of Facilities Team Members and Hosts
  • Coach, develop and mentor your team so that they fully embrace their role in creating a vibrant, purposeful customer experience and connected community.
  • Ensure your team lives by our Service Mission values daily.
  • Be part of the ‘On Call’ rota, where for a week at a time, you will be the first point of call for any urgent queries outside of working hours in regards to the Birmingham building portfolio.

FAQs

What are the main responsibilities of the Property Manager?

As a Property Manager, your main responsibilities include overseeing customer experience across multiple buildings, developing relationships with customers to provide personalized solutions, managing Facilities Management projects, collaborating with various support teams, and leading a small team of Facilities Team Members and Hosts.

What qualifications or experience are needed for this role?

Ideal candidates should have experience in Facilities Management, a solid understanding of health and safety compliance, and prior exposure to building management and risk management. Leadership skills and experience in Customer Operations Management or Property Management are also important.

What is the working environment like?

The working environment is fast-paced and community-focused, encouraging collaboration and innovation to enhance service delivery and customer satisfaction.

Are there opportunities for professional development?

Yes, we offer interest-free learning loans to help you develop new skills, as well as opportunities to coach and mentor your team to reach their full potential.

What kind of benefits does Bruntwood offer?

Bruntwood offers a range of benefits including 28 days of holiday (plus your birthday off), volunteer time, a healthcare cash plan, life assurance cover, an up to 8% matched pension scheme, enhanced maternity leave, and discounts at leading retailers.

Is there an 'On Call' requirement for this position?

Yes, Property Managers will be part of the 'On Call' rota, serving as the first point of contact for any urgent queries outside of regular working hours for the Birmingham building portfolio.

How does Bruntwood support diversity and inclusion?

Bruntwood is committed to creating a diverse and inclusive workplace and encourages applications from ethnic minorities, disabled individuals, and those who are neurodiverse, reflecting the communities in which we operate.

What is the company’s vision?

At Bruntwood, our vision is centered around 'Creating Thriving Cities' and building vibrant communities while offering support and expertise to businesses for their growth.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.