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Quality Analyst - AML Alert Review Team

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Manulife

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Quezon City
  • Quick Apply

AI generated summary

  • You need a Bachelor's or equivalent, 2-3 years in AML/KYC, strong analytical and communication skills, detail-oriented, tech-savvy, able to manage time well, and adaptable to workplace changes.
  • You will review AML alerts, train new hires, set quality targets, communicate with business units, ensure compliance, create high-risk cases, prepare reports, and maintain accurate records.

Requirements

  • Bachelor’s degree and/or associate degree plus equivalent combination of education, additional certification and/or experience.
  • 2-3 years relevant working experience in Compliance, KYC (Name Scanning), Transaction Monitoring and other AML related task.
  • Sound AML regulatory knowledge.
  • Effective analytical skills
  • Strong oral and written communication skills to communicate complex issues and circumstances to all levels of staff and management.
  • Strong time management with ability to take responsibility and operate independently to ensure that compliance objectives are achieved.
  • Ability to remain calm and to deal effectively with contentious issues.
  • Detail oriented, able to handle multiple tasks, and adapt quickly to changing business needs to meet deadlines.
  • Technologically savvy – ability to learn to navigate multiple systems.
  • Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Responsibilities

  • Conducting daily quality checking for name scanning and AML transaction monitoring alerts.
  • Provide comprehensive training on Bridger and AML processes to new hires, ensuring they are well-equipped to perform their duties effectively.
  • Establish quality score targets for the team and offer process coaching to help achieve these goals.
  • Point of contact and communicate with the business unit about the job process and updates.
  • Work directly with business unit in response to issues and questions regarding fraud and anti-money laundering related processes.
  • Follow AML guidelines and ensure enhanced due diligence is applied for Politically Exposed Persons, High-Risk Clients, and government regulations.
  • Review Risk Based Due Diligence reports in AML and create High-risk cases for further reviews and monitoring of clients.
  • Prepare and send monthly quality reports to management and the Canada compliance team, highlighting findings, trends, and areas for improvement.
  • Ensure accurate case management and record keeping protocols are maintained with regards to regulatory filing requirements.

FAQs

What is the job title for this position?

The job title is Quality Analyst - AML Alert Review Team.

What are the key responsibilities of the Quality Analyst role?

Key responsibilities include conducting daily quality checks for AML alerts, providing training, establishing quality score targets, and preparing monthly quality reports.

What qualifications are required for this position?

A bachelor's degree or associate degree along with 2-3 years of relevant experience in Compliance, KYC, and AML functions is required.

Is prior experience in compliance necessary for this role?

Yes, 2-3 years of relevant working experience in Compliance, KYC, Transaction Monitoring, and other AML-related tasks is necessary.

Are there opportunities for training and development?

Yes, the company offers extensive training resources and a supportive environment for career development.

What types of benefits are provided to employees?

Employees receive competitive salaries, performance bonuses, day one HMO coverage for dependents, retirement savings benefits, and a rewarding culture that values wellness.

Is the position onsite, remote, or hybrid?

The position is hybrid, allowing for both onsite and remote work depending on business needs.

What skills are important for this role?

Important skills include effective analytical abilities, strong oral and written communication, time management, attention to detail, and technological proficiency.

Does the company provide support for same-sex partners?

Yes, the health coverage includes free coverage for dependents, inclusive of same-sex partners.

How does Manulife approach diversity and inclusion in hiring?

Manulife is committed to embracing diversity and fostering an inclusive work environment, ensuring fair recruitment and retention for all individuals regardless of various factors such as race, gender, and disability.

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Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.