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Quality Auditing Associate

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Accenture

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Consulting

AI generated summary

  • You should have a degree, 1-3 years experience, strong communication skills, and knowledge in Content Management. Experience in quality analysis and Microsoft Excel is a plus.
  • You will conduct quality audits, analyze performance, attend calibration sessions, provide real-time feedback, and ensure adherence to standards to maintain operational excellence.

Requirements

  • Any Graduation
  • 1 to 3 years
  • Adaptable and flexible
  • Ability to establish strong client relationship
  • Ability to work well in a team
  • Commitment to quality
  • Written and verbal communication
  • Experience and working knowledge in Content Management, Business Integrity preferably, should be aware of how content is reviewed and decisioned etc
  • Knowledge in using Microsoft Excel is an add on
  • Attends meetings with Trainers, Operations, and QSAs to ensure that processes are aligned to Business Integrity
  • Attends calibrations sessions
  • Able to convince all participants on recommendations in terms of applying agreed standards on transactions audited
  • Performs quality analysis and is capable of identifying root cause and can create relevant action items to improve and sustain performance
  • Audit processes and provide gaps and errors to proper channels which could lead to Client escalations

Responsibilities

  • The Quality Associate is responsible for providing Quality audit on Operations processes and is responsible for driving overall Quality performance with the intent of achieving contractual objectives and corporate goals with his span assigned
  • Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards
  • Attends Calibration sessions as a participant with the Operations team and the Client
  • Performs quality analysis and is capable of identifying root cause and can create relevant action items to improve and sustain performance
  • Attends internal Weekly/Monthly business reviews with internal stakeholders on overall Effectiveness performance
  • Provide real time notification to analysts/ reviewers on observations gathered from monitoring
  • In Quality Management, you will be overseeing all activities and tasks needed to maintain a desired level of excellence
  • This includes the determination of a quality policy, creating and implementing quality planning and assurance, quality control, and quality improvement
  • Attends meetings with Trainers, Operations, and QSAs to ensure that processes are aligned to Business Integrity
  • Attends calibrations sessions
  • Able to convince all participants on recommendations in terms of applying agreed standards on transactions audited
  • Audit processes and provide gaps and errors to proper channels which could lead to Client escalations

FAQs

What is the job title for this position?

The job title for this position is Quality Auditing Associate.

What are the required qualifications for this role?

The required qualifications for this role are any graduation.

How many years of experience are needed for this position?

This position requires 1 to 3 years of experience.

What is the primary responsibility of a Quality Auditing Associate?

The primary responsibility of a Quality Auditing Associate is to provide quality audit on operations processes and drive overall quality performance to achieve contractual objectives and corporate goals.

What skills are needed for the Quality Auditing Associate role?

Needed skills include adaptability, strong client relationship establishment, teamwork, commitment to quality, and written and verbal communication.

Is experience in Content Management preferred for this position?

Yes, experience and working knowledge in Content Management and Business Integrity are preferred.

What tools or software knowledge is helpful for this role?

Knowledge in using Microsoft Excel is considered an add-on for this role.

What type of meetings will the Quality Auditing Associate attend?

The Quality Auditing Associate will attend meetings with Trainers, Operations, and QSAs to ensure process alignment.

Are there opportunities for quality analysis in this role?

Yes, the role involves performing quality analysis, identifying root causes, and creating action items to improve and sustain performance.

Will I be required to work in shifts?

Yes, this role may require you to work in rotational shifts.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.