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Receptionist

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Fika Consultancy

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Dubai

AI generated summary

  • You must have a high school diploma, customer service experience, proficiency in Microsoft Office, excellent communication skills, strong organization, and reliable time management in a fast-paced office.
  • You will greet visitors, manage calls, schedule appointments, maintain the reception area, handle mail, provide admin support, track supplies, assist with events, and manage client records.

Requirements

  • Education: High school diploma or equivalent; additional certification in office administration is a plus.
  • Experience: Prior experience as a receptionist or in a customer service role is preferred.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers and scanners).
  • Communication Skills: Excellent verbal and written communication skills in English, with a friendly and professional phone manner.
  • Organization and Multitasking: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Customer Service Orientation: A positive attitude and a customer-focused approach, with the ability to remain calm and professional in all situations.
  • Time Management: Punctual, reliable, and able to manage time effectively within a fast-paced office environment.

Responsibilities

  • Greet and Assist Visitors: Welcome clients, visitors, and employees with a friendly and professional demeanor, ensuring they feel comfortable and directing them as needed.
  • Manage Phone Calls: Answer incoming calls promptly, directing calls to the appropriate departments, and handling inquiries in a courteous manner.
  • Schedule Appointments: Assist with scheduling client meetings and appointments, maintaining a well-organized calendar to support office efficiency.
  • Maintain Reception Area: Keep the reception area tidy and organized, creating a welcoming space that reflects Fika Consultancy’s professional standards.
  • Mail and Deliveries: Manage incoming and outgoing mail, packages, and deliveries, ensuring they reach the correct recipients in a timely manner.
  • Administrative Support: Provide basic administrative assistance to various departments, including data entry, filing, and preparing documents as requested.
  • Monitor Office Supplies: Keep track of office supply inventory and coordinate with suppliers to replenish stock when necessary.
  • Assist in Event Coordination: Support in organizing company meetings and events, including arranging materials and coordinating logistics.
  • Client Record Management: Update client information and maintain confidentiality, adhering to company policies and privacy standards.

FAQs

What are the main responsibilities of the Receptionist at Fika Consultancy?

The main responsibilities include greeting and assisting visitors, managing phone calls, scheduling appointments, maintaining the reception area, handling mail and deliveries, providing administrative support, monitoring office supplies, assisting in event coordination, and managing client records.

What qualifications are required for the Receptionist position?

A high school diploma or equivalent is required, and additional certification in office administration is a plus.

Is prior experience necessary for this role?

Prior experience as a receptionist or in a customer service role is preferred, but not mandatory.

What technical skills should a candidate possess?

Candidates should have proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment such as printers and scanners.

What communication skills are required for the Receptionist position?

Excellent verbal and written communication skills in English are required, along with a friendly and professional phone manner.

How important are organizational skills for this job?

Strong organizational skills are essential, as the Receptionist must manage multiple tasks and prioritize effectively in a fast-paced environment.

What is the work environment like at Fika Consultancy?

The work environment is dynamic and supportive, focused on providing exceptional service to clients while ensuring smooth daily operations.

Is customer service experience required for the Receptionist role?

While not mandatory, a customer service-oriented attitude and experience are highly valued for this role.

What role does the Receptionist play in internal communications?

The Receptionist assists with internal communications by directing calls to appropriate departments and supporting various administrative tasks that aid smooth operations.

What are the working hours for the Receptionist position?

The specific working hours are typically standard office hours, but may vary depending on company needs and events.

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Fika Consultancy

Consulting
Industry
11-50
Employees
2017
Founded Year

Mission & Purpose

Our business consultants can help you adapt to today’s market dynamics and continue to compete no matter the threats you might be facing. Tools to enable optimal remote work can help minimize or prevent disruption in your operations. We can scale our services to support change efforts ranging from tactical improvements through large scale transformation efforts. Our business consultants are experienced leaders and practitioners who are customer-focused, are delivery-excellence driven, and can navigate and manage complex projects, working effectively across diverse business and technology organizations.