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Receptionist - A&E Conquest Hospital

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East Sussex Healthcare NHS Trust

Sep 17

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must provide a welcoming reception service, assist patients with eTriage, register patients, manage documentation, book GP appointments, prioritize tasks, and handle calls professionally.
  • You will manage patient check-ins, assist with eTriage, handle documentation, prioritize tasks, answer calls, and coordinate with medical staff in a busy reception environment.

Requirements

  • - Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
  • - Work alongside the UTC Care Navigators to instruct / direct patients to use the eTriage system to book into the department.
  • - Register / book in patients that are unable to use the eTriage system as well as be responsible for checking patient demographics are correct and print any associated paperwork.
  • - Book GP appointments when the UTC Care Navigators are unavailable.
  • - Scan and file all completed Emergency Department documentation and to ensure safe storage and control of documents until disposal.
  • - Check all returned patient documentation for referrals and send off referral paperwork as and when necessary.
  • - Prioritise own workload within a busy Reception.
  • - Ensure safe use of office equipment within the service.
  • - To answer telephone enquiries in a professional and confidential manner and re-direct telephone enquiries to departments and wards as required.
  • - Liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

Responsibilities

  • Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
  • Work alongside the UTC Care Navigators to instruct / direct patients to use the eTriage system to book into the department.
  • Register / book in patients that are unable to use the eTriage system as well as be responsible for checking patient demographics are correct and print any associated paperwork.
  • Book GP appointments when the UTC Care Navigators are unavailable.
  • Scan and file all completed Emergency Department documentation and to ensure safe storage and control of documents until disposal.
  • Check all returned patient documentation for referrals and send off referral paperwork as and when necessary.
  • Prioritise own workload within a busy Reception.
  • Ensure safe use of office equipment within the service.
  • To answer telephone enquiries in a professional and confidential manner and re-direct telephone enquiries to departments and wards as required.
  • Liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

FAQs

What are the working hours for the Receptionist position in the Emergency Department?

The Receptionist will work a flexible full rotation 24-hour rota including days, nights, weekends, and bank holidays as required.

Is there training provided for this position?

Yes, the successful candidate will embark on a full training plan and will be mentored throughout.

What tasks will I be responsible for as a Receptionist?

Responsibilities include providing a positive reception service, directing patients to the eTriage system, registering patients, booking GP appointments when necessary, scanning and filing documents, checking referral documentation, prioritizing workload, and answering telephone enquiries.

Will I have to work with any specific systems or software?

Yes, you will work alongside the eTriage system to assist patients in booking into the department.

Is there an opportunity to liaise with other departments or staff?

Yes, you will liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

How can I find out more about the role or schedule an informal visit?

You can contact Hannah Winslet, Clinical Admin Lead, via email at hannah.winslet@nhs.net or by phone at 07967279696 for further details or to arrange an informal visit.

What is the reputation of Conquest Hospital?

Conquest Hospital is proud to provide ‘Outstanding’ care and was rated ‘Outstanding’ for being caring and effective by the Care Quality Commission in 2020.

How many staff members work at the organization?

The organization employs over 7,000 members of staff working across various facilities, including acute hospitals and community sites in East Sussex.

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East Sussex Healthcare NHS Trust

We are an acute hospital and community NHS Trust providing NHS services for people living in East Sussex.

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

East Sussex Healthcare NHS Trust (ESHT) offers a wide range of hospital and community health services across East Sussex. Their mission is to provide high-quality, patient-centered care that enhances the health and well-being of their local community. They are dedicated to delivering effective and compassionate healthcare, ensuring accessible and comprehensive services to meet the diverse needs of their patients.