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Receptionist - Concierge

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Sofitel

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You need strong guest service passion, communication skills, organization, problem-solving abilities, reliability, and 1 year of customer service experience. Fluent in English; knowledge of Opera is a plus.
  • You will provide guest information, assist requests, manage service providers, handle logistics, develop guest profiles, ensure efficient communication, and uphold integrity and safety standards.

Requirements

  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Strong interpersonal and problem solving abilities.
  • Highly responsible & reliable.
  • Fluency in English, secondary language preferred.
  • Minimum of 1 year previous experience in a customer service industry.
  • Must have the ability to handle a multitude of tasks and Guest requests.
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  • Knowledge of Opera or Opera cloud Property Management System an asset.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

  • Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  • Act as an Heartist of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  • Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  • Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  • Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  • Respond to queries positively.
  • Develop guest preference records and guest history.
  • Follow through all endorsements at the concierge and ensure completion.
  • Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  • Be transparent and responsible on matters involving finances.
  • Maintain absolute integrity and trustworthiness in the team.
  • Promote and follow a safe work environment.
  • Promote and lead a service driven, results driven work environment.
  • Follow departmental SOP’s (Standard Operating Procedures) including all safety policies.
  • Other duties as assigned.

FAQs

What is the primary role of the Receptionist - Concierge at Sofitel Dubai The Palm?

The primary role is to provide exceptional service to guests, assist with various requests, coordinate guest requirements, and maintain knowledge of hotel facilities, local attractions, and activities.

What are the required qualifications for this position?

The required qualifications include a passion for guest service, excellent communication and leadership skills, organizational abilities, a minimum of 1 year of experience in a customer service role, and fluency in English, with a secondary language preferred.

Is experience with Opera or Opera cloud Property Management System necessary?

While it is not mandatory, knowledge of Opera or Opera cloud Property Management System is considered an asset for this position.

How important is teamwork in this role?

Teamwork is crucial as the Receptionist - Concierge must work cohesively with fellow colleagues to create a seamless guest experience.

What tasks are expected to be handled in this role?

Tasks include responding to guest queries, managing dining activities, coordinating tours and transport, maintaining guest preference records, and ensuring efficient handling of luggage and messages.

Are there opportunities for career growth within the company?

Yes, the company values employee development and offers opportunities for career growth within its various departments.

What is the work environment like at Sofitel Dubai The Palm?

The work environment is described as service-driven and results-oriented, promoting a culture of warmth, hospitality, and teamwork.

How does the hotel ensure a safe work environment?

The hotel promotes and follows all safety policies and Standard Operating Procedures (SOPs) to maintain a safe work environment for employees and guests.

Will I need to manage financial matters in this role?

Yes, you will need to be transparent and responsible regarding any financial matters related to guest services.

What type of training will be provided for new hires?

New hires will receive training on hotel procedures, guest service expectations, and the use of relevant technology and systems to ensure they can perform their duties effectively.

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Sofitel

Sofitel Art de Vivre

Travel & Leisure
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Sofitel Hotels & Resorts is a global ambassador of modern French luxury, where passionate travelers can indulge in chic experiences that artfully blend the essence of each destination with the brand’s French art-de-vivre spirit. Part of ALL - the Accor Live Limitless lifestyle loyalty program and with more than 120 addresses worldwide, Sofitel promises heartfelt service and luxurious settings that are modern and sophisticated; places where each and every traveler can feel like a special guest and find joie-de-vivre in daily life, the French way. The luxury brand also includes Sofitel Legend, with its five heritage addresses, where the best of past and present converge to create ultimate luxury experiences that are both timeless and elegant. Stunning architecture and culturally-rich experiences.