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Receptionist Executive Office

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ASM Global

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Houston
  • Quick Apply

AI generated summary

  • You need a high school diploma, 3 years of related experience, strong verbal skills, proficiency in office software, and the ability to handle confidential information and pressure.
  • You will greet guests, assist with inquiries, manage calls, maintain visitor logs, coordinate schedules, handle supplies, manage deliveries, and support event operations and clerical tasks.

Requirements

  • Use a multi-line telephone system to answer and transfer calls in a professional manner.
  • Operate other office equipment, including copier and fax machine.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • High school diploma or GED.
  • (3) years related experience and/or training; or equivalent combination of education and experience.
  • Ability to maintain a high level of confidentiality that involves handling sensitive information with discretion and integrity.
  • Convey strong verbal & interpersonal skills.
  • Must be exceedingly well organized.
  • Remain flexible and adjust to situations as they occur.
  • Must have strong problem solving and analytical skills.
  • Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, and PowerPoint.
  • Microsoft Teams and Smartsheet applications preferred.
  • Proven work experience as a Receptionist, Front Office Representative, or similar role.
  • Handle pressure associated with heavy volume telephone traffic to various departments.

Responsibilities

  • Professionally, accurately, and warmly greet, engage and announce all guests who enter the Executive Offices.
  • Politely assist unfamiliar guests to help resolve any challenges they may have.
  • Escort guests, non-NRG Park staff members, to their respective hosts office upon arrival to the Executive Office.
  • Be friendly and helpful to guests entering the executive lobby that may have questions.
  • Courteously and professionally answer the telephone in a timely manner; routing calls and be friendly and helpful when responding to questions from callers. Record specific details from callers as needed.
  • Check emails for updated event overviews and ticket announcements and orient yourself with the timelines for all events taking place.
  • Reference and close out any notes left by the Part-Time Receptionists from weekend hours.
  • Address any questions or issues in real time with the Guest Experience Management team to provide direct, in the moment results.
  • Coordinate with the Executive Administrative Assistant to manage the schedules of the large and small boardroom.
  • Maintain a digital visitor log of all guests and non-staff entrants to the Executive Office.
  • Assist with any Microsoft Teams or Smartsheet related tasks as needed.
  • Be proficient in the parkwide work order system to assist with work requests in the Executive Office.
  • Maintain an adequate stock of office supplies, coordinating with the Purchasing Manager and team to establish consistent refill schedules for frequently used items.
  • Maintain supply of all kitchen items (utensils, cups, coffee supplies).
  • Coordinate cleaning of refrigerator monthly to avoid unnecessary food spoilage and odors.
  • Provide information to callers concerning events at NRG Park.
  • Collect, sort, and distribute any deliveries & messages in a timely manner.
  • Assist with event operations, special projects, memos, correspondence, reports, and other documents as time permits.
  • Assist staff members with light clerical tasks, such as typing and mailings as time permits.
  • Train in emergency procedures.
  • May perform other duties as assigned.

FAQs

What are the primary responsibilities of the Receptionist position at NRG Park?

The primary responsibilities include greeting and engaging guests, answering and routing phone calls, maintaining visitor logs, coordinating schedules for boardrooms, managing office supplies, and assisting with light clerical tasks and event operations.

What qualifications are required for this role?

Candidates must have a high school diploma or GED, along with three years of related experience or an equivalent combination of education and experience.

Is there any previous experience required for the Receptionist position?

Yes, proven work experience as a Receptionist, Front Office Representative, or in a similar role is required.

What computer skills are necessary for this position?

Proficiency in standard office equipment and personal computers, including Microsoft Outlook, Windows, Excel, Word, and PowerPoint, is necessary. Familiarity with Microsoft Teams and Smartsheet applications is preferred.

How important is confidentiality in this role?

Maintaining a high level of confidentiality is crucial, as the Receptionist will handle sensitive information that requires discretion and integrity.

Will the Receptionist be interacting with guests and clients often?

Yes, the Receptionist will be the initial contact for prospective clients and the public, engaging with guests frequently and assisting them with any inquiries or issues.

Are there any physical demands for this job?

Yes, the position requires the employee to move around the facility, stand for long hours during events, and perform bending and reaching tasks.

How can I apply for the Receptionist position?

To apply, please include a recent copy of your resume with a cover letter and salary requirements. Ensure your application is submitted promptly, as only the first 150 resumes received will be considered.

Is there an opportunity for growth or additional responsibilities in this role?

Yes, while the role has defined responsibilities, there may be additional tasks or special projects assigned as needed, providing opportunities for growth within the position.

Does the company support diversity in hiring?

Yes, ASM Global is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

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ASM Global

Home to the World's Biggest Moments

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

ASM Global is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments. We produce over 20,000 live events annually, welcoming over 164 million guests each year. As the global leader in content programming and revenue optimization, using the latest data-driven marketing disciplines, our best-in-class management reliably delivers maximum value and profitability for venue owners. Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, is a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-high 40+ certified green venues) are just a couple examples of ASM Global’s impactful, world-friendly outlook. As the global industry leader, we understand the importance of setting an exceptional example, while having a great time doing it.