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Receptionist (Facilities)

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Sheffield Teaching Hospitals NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Facilities Management
  • Sheffield

AI generated summary

  • You must provide a welcoming experience, handle inquiries calmly, use electronic systems, liaise with staff, maintain confidentiality, and support accommodation processes.
  • You will greet patients and visitors, manage inquiries, use electronic systems for information, assist with patient transport, handle communications, support accommodation processes, and ensure confidentiality.

Requirements

  • Provide a friendly and professional welcome to Trust’s patients, visitors and staff
  • Deal with telephone and face to face patient, visitors and staff enquiries
  • Respond calmly and positively in times of conflict or uncertainty, seeking appropriate assistance to achieve resolution.
  • Use Trust electronic systems to respond to enquiries relating to patient locations and appointments.
  • Liaise with Porters and volunteers to ensure patients and visitors are escorted to the correct areas of the Trust.
  • Maintain and update contact and location lists of departments and clinics.
  • Complete and action e-mail, post, telephone calls and messages in line with supervisory guidance
  • Receive and redirect urgent notes and x-rays from other departments, using the internal transport system.
  • Maintain systems to facilitate the storage and retrieval of information as required
  • Support the accommodation allocation process for medical and non-medical staff. Assisting with the provision of keys for collection at agreed points and knowledge of emergency room availability.
  • Maintain strict confidentiality and comply with the General Data Protection Regulations and Trust policy.

Responsibilities

  • Provide a friendly and professional welcome to Trust’s patients, visitors and staff
  • Deal with telephone and face to face patient, visitors and staff enquiries
  • Respond calmly and positively in times of conflict or uncertainty, seeking appropriate assistance to achieve resolution
  • Use Trust electronic systems to respond to enquiries relating to patient locations and appointments
  • Liaise with Porters and volunteers to ensure patients and visitors are escorted to the correct areas of the Trust
  • Maintain and update contact and location lists of departments and clinics
  • Complete and action e-mail, post, telephone calls and messages in line with supervisory guidance
  • Receive and redirect urgent notes and x-rays from other departments, using the internal transport system
  • Maintain systems to facilitate the storage and retrieval of information as required
  • Support the accommodation allocation process for medical and non-medical staff. Assisting with the provision of keys for collection at agreed points and knowledge of emergency room availability
  • Maintain strict confidentiality and comply with the General Data Protection Regulations and Trust policy

FAQs

What is the main responsibility of the Receptionist (Facilities) role?

The main responsibility is to provide a responsive and comprehensive service to patients and visitors, ensuring a welcoming first impression of the Trust and assisting with inquiries and directions around the Hospital sites.

What kind of inquiries will the receptionist handle?

The receptionist will handle telephone and face-to-face inquiries from patients, visitors, and staff.

How should the receptionist respond in times of conflict or uncertainty?

The receptionist should respond calmly and positively, seeking appropriate assistance to achieve resolution.

What electronic systems will the receptionist need to use?

The receptionist will use Trust electronic systems to respond to inquiries relating to patient locations and appointments.

Will the receptionist need to interact with porters and volunteers?

Yes, the receptionist will liaise with porters and volunteers to ensure that patients and visitors are escorted to the correct areas of the Trust.

What are some of the administrative tasks involved in this role?

The receptionist will maintain and update contact and location lists of departments and clinics, complete and action emails, post, telephone calls, and messages, and facilitate the storage and retrieval of information as required.

What is expected regarding confidentiality in this role?

The receptionist must maintain strict confidentiality and comply with the General Data Protection Regulations and Trust policy.

Will there be opportunities for professional development?

Yes, the organization is committed to professional development and offers many policies to support employees in balancing their personal and professional lives.

What kind of team will the receptionist be working with?

The receptionist will join a well-established and friendly reception team that is part of the Trust Facilities Directorate.

How does the Trust prioritize patient and visitor experience?

The Trust focuses on delivering exceptional service in line with its PROUD values, ensuring that patients and visitors are at the heart of all that is done.

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Sheffield Teaching Hospitals NHS Foundation Trust

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts. We provide a full range of local hospital and community services for people in Sheffield, as well as specialist care for patients from further afield, including cancer, spinal cord injuries, renal and cardiothoracic services. In addition to community health services, the Trust comprises five of Yorkshire’s best known teaching hospitals. The Royal Hallamshire Hospital The Northern General Hospital Charles Clifford Dental Hospital Weston Park Cancer Hospital Jessop Wing Maternity Hospital The Trust has a history of high quality care, clinical excellence and innovation in medical research. The Trust has been awarded the title of ‘Hospital Trust of the Year’ in the Good Hospital Guide three times in five years and we are proud to be in the top 20% of NHS Trusts for patient satisfaction. We strive to promote a culture of continuous quality improvement and encourage our staff to innovate and adopt ‘best practice’ in order to deliver the highest standard of care to our patients.