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Receptionist - Plastic Surgery

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Norfolk and Norwich University Hospitals NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Norwich, +1

AI generated summary

  • You need to be enthusiastic, motivated, detail-oriented, able to work independently and in a team, prioritize tasks, and effectively handle inquiries from patients and staff.
  • You will serve as the main contact for patients and staff, handling inquiries, managing patient records, and prioritizing tasks both independently and as part of a team.

Requirements

  • An enthusiastic, motivated, hard working person is required to assist with the smooth running of this busy outpatient department.
  • Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
  • Deal efficiently and effectively with telephone, e-mail and face-to-face enquiries from patients, relatives and staff groups
  • Be able to work autonomously and as part of a team
  • Demonstrate attention to detail, accurately updating the patient record as patients attend clinic
  • Able to work flexibly, be pro-active and prioritise tasks

Responsibilities

  • Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
  • Deal efficiently and effectively with telephone, e-mail and face-to-face enquiries from patients, relatives and staff groups
  • Be able to work autonomously and as part of a team
  • Demonstrate attention to detail, accurately updating the patient record as patients attend clinic
  • Able to work flexibly, be pro-active and prioritise tasks

FAQs

What is the duration of the contract for the Receptionist position?

The contract is a fixed term/secondment opportunity until 01/07/2025.

What type of work environment can I expect as a Receptionist in Plastic Surgery?

You can expect a vibrant and collaborative atmosphere within a diverse admin team that includes various roles such as Senior Secretaries, Support Secretaries, Waiting List Coordinators, Patient Pathway Coordinators, and Apprentices.

Are both full-time and part-time hours available for this position?

Yes, both full and part-time hours will be considered for the Receptionist role.

What qualities are sought in a candidate for this position?

The ideal candidate should be enthusiastic, motivated, and hard-working, with the ability to assist with the smooth running of a busy outpatient department while demonstrating care, compassion, and attention to detail.

What types of inquiries will I handle as a Receptionist?

As a Receptionist, you will deal efficiently and effectively with telephone, e-mail, and face-to-face enquiries from patients, relatives, and various staff groups.

Is experience required for the Receptionist position?

While specific experience is not mentioned, candidates should be able to demonstrate the ability to work autonomously and as part of a team, as well as prioritize tasks flexibly.

What benefits are offered to staff at the Norfolk and Norwich University Hospital?

Staff can enjoy a range of benefits including flexible working hours, discounted gym memberships, an excellent pension scheme, access to a fast track physiotherapy service, and many more.

Who can I contact for further details or informal visits regarding the job?

You can contact Stacey Butcher, the Deputy Admin Manager, via email at Stacey.butcher@nnuh.nhs.uk or by phone at 01603 288 261 for any further details or informal visits.

Will I need to update patient records as part of my duties?

Yes, you will be responsible for accurately updating patient records as patients attend the clinic.

What kind of hospital is the Norfolk and Norwich University Hospital?

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care, and is a teaching and research hospital at the forefront of innovation.

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Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust. #TeamNNUH

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

Norfolk and Norwich University Hospitals NHS Foundation Trust offers comprehensive healthcare services across Norfolk and Norwich. Their mission is to deliver exceptional, patient-focused care and to advance health through innovation and research. They aim to provide high-quality medical treatment, support community health, and continually improve their services to meet the needs of patients and their families.