FAQs
What are the primary responsibilities of the Receptionist in Trauma and Orthopaedics?
The primary responsibilities include greeting patients, visitors, and staff in a friendly manner, updating patient details using Cerner/SSC, directing patients to the correct waiting area, ensuring appointments are correctly recorded, and handling telephone inquiries regarding appointments.
What systems will I need to use in this role?
You will need to use Cerner/SSC to update patient details and register patient attendance.
How should I handle patient arrivals?
You should follow necessary procedures to inform clinical/nursing staff of a patient's arrival and direct patients to the correct waiting area.
What should I do if there are issues with appointments?
You should escalate any issues to the appropriate services if outcomes and attendances have not been recorded or if appointments are not in the correct episodes.
What is expected when dealing with telephone inquiries?
You are expected to handle telephone inquiries calmly and courteously, providing advice and guidance regarding appointments and making necessary amendments.
Are there additional duties involved in this position?
Yes, you are expected to support the department and organization by carrying out any other duties that reasonably fit within the scope of this job grade and type of work.
Is customer service important in this role?
Yes, customer service is crucial as you will be the first point of contact for patients and visitors, ensuring a welcoming environment.
Will I need to work with healthcare colleagues?
Yes, you will be providing guidance to patients, their relatives, staff, and other healthcare colleagues regarding appointments and Trust Services.