Ashford and St. Peter's Hospitals NHS Foundation Trust provides comprehensive healthcare services, including acute, elective, and emergency care at its hospitals and community locations. Their ultimate mission is to deliver exceptional, patient-focused care that improves health outcomes and enhances patient experiences. Their purpose is to serve and support their local communities by offering high-quality, accessible medical services and fostering a culture of excellence and compassion in healthcare.

Science & Healthcare

Ashford and St. Peter's Hospitals NHS Foundation Trust

You must engage stakeholders, ensure compliance, monitor quality, prepare reports, lead projects, manage committees, support regulatory standards, and deliver effective training.

You will engage stakeholders, ensure regulatory compliance, lead quality improvement, prepare reports, organize committees, and support training and project management for clinical quality initiatives.

Government & Politics

Healthcare

Stakeholder engagement and assurance work with external representatives. Deploy a transformational, can-do, approach bringing corporate quality and regulation to the forefront of everything we do. Deliver, and be the expert advisor on, regulation and core corporate quality, and work with colleagues to convert this into practical delivery across the Trust. Keep current with, and contribute to, new developments in clinical quality governance and regulation. Collaborate with colleagues to implement a multi-professional approach. Effectively contribute to the Trust vision, strategic objectives and key work programmes. Triangulate intelligence from various sources, such as audits, reviews, claims, coroners, incidents, patient experience, dashboards, to support learning and improvement. Lead on the Trustwide Corporate materials as applicable to the role, such as Policies. Support areas to effectively implement these and monitor for effectiveness. Monitor and assure on compliance with reports issued by external agencies. Prepare and collate update reports to regulators including visit preparations, timetables, schedules, clinical performance update reports, ad-hoc requests, profile incident and complaint updates, and other regulatory submissions externally and internally. Develop and implement internal monitoring/assurance systems as may be in use, working with colleagues to ensure the systems provide timely, complete, accurate information and that this is used to drive clinical service improvement. Scope, implement, refresh, monitor, and report plans to improve key performance indicators (KPIs) for quality and regulation. Prepare information for regulatory visits such as Care Quality Commission. Work with colleagues to meet the needs of regulatory requirements. Work with other leads/managers of the service, to ensure aims and objectives are collectively delivered in a joined-up manner. Expertly handle timely, accurate and smooth functioning of high-level Committees. This includes organising, minute-taking, monitoring, and other related corporate activities required to meet the needs of the department and those involved. Be an expert minute taker, requiring no re-work of draft minutes. Quality assure on minutes taken by colleagues. Support information associated with external/internal bodies such as CCG, CQC, or other forums as applicable to the role. Support production of the Quality Account (annual report) to a high standard, meeting the requirements of national regulations. Liaise with contributors to submit work to tight timescales. Apply appropriate project management and quality improvement methodologies, to enable a project to be implemented, monitored, and effectively delivered. Support senior personnel to ensure the smooth handling of regulatory and clinical quality across the Trust. Implement robust systems of work to ensure that feedback is responded to promptly, effectively, and cohesively. Prepare verbal, written, and visual information timely and to a high standard of accuracy, reliability and readability, appropriate for a wide range of audiences. Support Senior Managers with cost improvement programmes, business planning, quality priority setting and consultation. Chair Committees as designated by your line manager ensuring that papers are produced, retained, and administered appropriately. Write business cases as required. Lead on Trust self-assessment against national quality and regulatory standards and sector best practice. Provide training as is required for the role. Effectively harness use of technology for the quality and regulation portfolio.

Stakeholder engagement and assurance work with external representatives. Deploy a transformational, can-do, approach bringing corporate quality and regulation to the forefront of everything we do. Deliver, and be the expert advisor on, regulation and core corporate quality, and work with colleagues to convert this into practical delivery across the Trust. Keep current with, and contribute to, new developments in clinical quality governance and regulation.  Collaborate with colleagues to implement a multi-professional approach. Effectively contribute to the Trust vision, strategic objectives and key work programmes. Triangulate intelligence from various sources, such as audits, reviews, claims, coroners, incidents, patient experience, dashboards, to support learning and improvement. Lead on the Trustwide Corporate materials as applicable to the role, such as Policies.  Support areas to effectively implement these and monitor for effectiveness. Monitor and assure on compliance with reports issued by external agencies. Prepare and collate update reports to regulators including visit preparations, timetables, schedules, clinical performance update reports, ad-hoc requests, profile incident and complaint updates, and other regulatory submissions externally and internally. Develop and implement internal monitoring/assurance systems as may be in use, working with colleagues to ensure the systems provide timely, complete, accurate information and that this is used to drive clinical service improvement.  Scope, implement, refresh, monitor, and report plans to improve key performance indicators (KPIs) for quality and regulation. Prepare information for regulatory visits such as Care Quality Commission. Work with colleagues to meet the needs of regulatory requirements. Work with other leads/managers of the service, to ensure aims and objectives are collectively delivered in a joined-up manner.  Expertly handle timely, accurate and smooth functioning of high-level Committees. This includes organising, minute-taking, monitoring, and other related corporate activities required to meet the needs of the department and those involved. Be an expert minute taker, requiring no re-work of draft minutes. Quality assure on minutes taken by colleagues.  Support information associated with external/internal bodies such as CCG, CQC, or other forums as applicable to the role. Support production of the Quality Account (annual report) to a high standard, meeting the requirements of national regulations. Liaise with contributors to submit work to tight timescales. Apply appropriate project management and quality improvement methodologies, to enable a project to be implemented, monitored, and effectively delivered.  Support senior personnel to ensure the smooth handling of regulatory and clinical quality across the Trust. Implement robust systems of work to ensure that feedback is responded to promptly, effectively, and cohesively. Prepare verbal, written, and visual information timely and to a high standard of accuracy, reliability and readability, appropriate for a wide range of audiences. Support Senior Managers with cost improvement programmes, business planning, quality priority setting and consultation.  Chair Committees as designated by your line manager ensuring that papers are produced, retained, and administered appropriately. Write business cases as required. Lead on Trust self-assessment against national quality and regulatory standards and sector best practice. Provide training as is required for the role.  Effectively harness use of technology for the quality and regulation portfolio.

Compliance Manager - Ashford and St. Peter's Hospitals NHS Foundation Trust

Ashford & St. Peter's Hospitals NHS Foundation Trust

Compliance Manager

You need NHS experience in acute Trusts, corporate/governance, risk and audit skills, report writing, data analysis, IT proficiency, and excellent interpersonal abilities. Stay calm in fast-paced environments.

You will lead quality compliance initiatives, support clinical colleagues, prepare regulatory reports, manage meetings, and drive improvement across the Trust. Engage stakeholders and ensure smooth operations.

Ashford and St Peters Hospitals NHS Foundation Trust is looking for an experienced governance and risk professional work in our challenging but rewarding Corporate Quality and Regulation Service. Our aim is to provide a caring and professional service to ensure that all colleagues, stakeholders, and members of the public receive the best service. We seek to deliver the Trust’s Strategy in a proactive and sensitive manner, giving service users the best possible service. We are looking for someone who has significant experience in driving forward corporate quality and regulation in a proactive and strategic way who can demonstrate service improvement through robust governance and risk management. You must have experience working in this kind of role the NHS, ideally in an acute Trust. You will have experience in the functions of corporate governance, clinical governance, risk, assurance, audit, safety, clinical effectiveness. You must be experienced generating and handling papers for high level Corporate Committees and be able to produce reports using excellent written style, grammar and with high quality technical content which is ‘right first time’. You must have robust data and information analytic skills and be highly numerate and excellent at using IT systems. You must be excellent dealing with NHS service users, colleagues, and external organisations such as regulatory bodies or NHS partners. Having the right attitude to keep calm in this fast pace service is vital. 1. Practically lead on delivery of core corporate quality &amp; regulation functions, providing support to senior managers as required. 2. Deploy a transformational approach to ensuring Trust compliance with core areas of quality including CQC regulation, and the use of IT systems to drive this forward with divisional and corporate colleagues. 3. Support clinical colleagues with practical advice and solutions to their quality challenges, so that these are collaboratively resolved in a multi-divisional way. 4. Deliver assurance and improvement information – data, written material, reports, etc., ensuring the service is recognised as responsive with internal and external stakeholders including CCG, CQC, NHSI and others. 5. Be the key person to prepare, co-ordinate and operationally mobilise for CQC core functions. 6. Ensure timely, accurate and smooth functioning of key meetings, which includes all administrative functions including minute-taking. 7. Ensure that seniors receive prompt and appropriate handling of all general quality information and communication requirements as arise from time to time. 8. Generate written data and reports, policies (or similar), to a high standard of communication, adapted to the needs of the audience, without re-work from seniors. Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures. We can offer you the full range of NHS benefits/discounts and in addition: Excellent pension scheme and annual leave entitlement On-site Nurseries On-site staff cafes On-site parking Support in career development Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics Adverts may close early, so applicants are encouraged to submit an application as soon as possible. For more information about a career at ASPH please visit: www.asph-careers.org 
<ul>
 <li>Stakeholder engagement and assurance work with external representatives.</li>
 <li>Deploy a transformational, can-do, approach bringing corporate quality and regulation to the forefront of everything we do.</li>
 <li>Deliver, and be the expert advisor on, regulation and core corporate quality, and work with colleagues to convert this into practical delivery across the Trust.</li>
 <li>Keep current with, and contribute to, new developments in clinical quality governance and regulation. Collaborate with colleagues to implement a multi-professional approach.</li>
 <li>Effectively contribute to the Trust vision, strategic objectives and key work programmes.</li>
 <li>Triangulate intelligence from various sources, such as audits, reviews, claims, coroners, incidents, patient experience, dashboards, to support learning and improvement.</li>
 <li>Lead on the Trustwide Corporate materials as applicable to the role, such as Policies. Support areas to effectively implement these and monitor for effectiveness.</li>
 <li>Monitor and assure on compliance with reports issued by external agencies.</li>
 <li>Prepare and collate update reports to regulators – including visit preparations, timetables, schedules, clinical performance update reports, ad-hoc requests, profile incident and complaint updates, and other regulatory submissions externally and internally.</li>
 <li>Develop and implement internal monitoring/assurance systems as may be in use, working with colleagues to ensure the systems provide timely, complete, accurate information and that this is used to drive clinical service improvement.</li>
 <li>Scope, implement, refresh, monitor, and report plans to improve key performance indicators (KPIs) for quality and regulation.</li>
 <li>Prepare information for regulatory visits such as Care Quality Commission. Work with colleagues to meet the needs of regulatory requirements.</li>
 <li>Work with other leads/managers of the service, to ensure aims and objectives are collectively delivered in a joined-up manner.</li>
 <li>Expertly handle timely, accurate and smooth functioning of high-level Committees. This includes organising, minute-taking, monitoring, and other related corporate activities required to meet the needs of the department and those involved.</li>
 <li>Be an expert minute taker, requiring no re-work of draft minutes. Quality assure on minutes taken by colleagues.</li>
 <li>Support information associated with external/internal bodies such as CCG, CQC, or other forums as applicable to the role.</li>
 <li>Support production of the Quality Account (annual report) to a high standard, meeting the requirements of national regulations. Liaise with contributors to submit work to tight timescales.</li>
 <li>Apply appropriate project management and quality improvement methodologies, to enable a project to be implemented, monitored, and effectively delivered.</li>
 <li>Support senior personnel to ensure the smooth handling of regulatory and clinical quality across the Trust.</li>
 <li>Implement robust systems of work to ensure that feedback is responded to promptly, effectively, and cohesively.</li>
 <li>Prepare verbal, written, and visual information timely and to a high standard of accuracy, reliability and readability, appropriate for a wide range of audiences.</li>
 <li>Support Senior Managers with cost improvement programmes, business planning, quality priority setting and consultation.</li>
 <li>Chair Committees as designated by your line manager – ensuring that papers are produced, retained, and administered appropriately.</li>
 <li>Write business cases as required.</li>
 <li>Lead on Trust self-assessment against national quality and regulatory standards and sector best practice.</li>
 <li>Provide training as is required for the role.</li>
 <li>Effectively harness use of technology for the quality and regulation portfolio.</li>
</ul>

Ashford and St Peters Hospitals NHS Foundation Trust is looking for an experienced governance and risk professional work in our challenging but rewarding Corporate Quality and Regulation Service.  Our aim is to provide a caring and professional service to ensure that all colleagues, stakeholders, and members of the public receive the best service. We seek to deliver the Trust’s Strategy in a proactive and sensitive manner, giving service users the best possible service.  We are looking for someone who has significant experience in driving forward corporate quality and regulation in a proactive and strategic way who can demonstrate service improvement through robust governance and risk management. You must have experience working in this kind of role the NHS, ideally in an acute Trust.  You will have experience in the functions of corporate governance, clinical governance, risk, assurance, audit, safety, clinical effectiveness. You must be experienced generating and handling papers for high level Corporate Committees and be able to produce reports using excellent written style, grammar and with high quality technical content which is ‘right first time’. You must have robust data and information analytic skills and be highly numerate and excellent at using IT systems.  You must be excellent dealing with NHS service users, colleagues, and external organisations such as regulatory bodies or NHS partners. Having the right attitude to keep calm in this fast pace service is vital.  1. Practically lead on delivery of core corporate quality & regulation functions, providing support to senior managers as required. 2. Deploy a transformational approach to ensuring Trust compliance with core areas of quality including CQC regulation, and the use of IT systems to drive this forward with divisional and corporate colleagues. 3. Support clinical colleagues with practical advice and solutions to their quality challenges, so that these are collaboratively resolved in a multi-divisional way. 4. Deliver assurance and improvement information – data, written material, reports, etc., ensuring the service is recognised as responsive with internal and external stakeholders including CCG, CQC, NHSI and others. 5. Be the key person to prepare, co-ordinate and operationally mobilise for CQC core functions. 6. Ensure timely, accurate and smooth functioning of key meetings, which includes all administrative functions including minute-taking. 7. Ensure that seniors receive prompt and appropriate handling of all general quality information and communication requirements as arise from time to time. 8. Generate written data and reports, policies (or similar), to a high standard of communication, adapted to the needs of the audience, without re-work from seniors.  Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.  Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.  We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.  Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.  We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.  We can offer you the full range of NHS benefits/discounts and in addition:  Excellent pension scheme and annual leave entitlement  On-site Nurseries  On-site staff cafes  On-site parking  Support in career development  Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics  Adverts may close early, so applicants are encouraged to submit an application as soon as possible.  For more information about a career at ASPH please visit: www.asph-careers.org 

 Stakeholder engagement and assurance work with external representatives.
 Deploy a transformational, can-do, approach bringing corporate quality and regulation to the forefront of everything we do.
 Deliver, and be the expert advisor on, regulation and core corporate quality, and work with colleagues to convert this into practical delivery across the Trust.
 Keep current with, and contribute to, new developments in clinical quality governance and regulation. Collaborate with colleagues to implement a multi-professional approach.
 Effectively contribute to the Trust vision, strategic objectives and key work programmes.
 Triangulate intelligence from various sources, such as audits, reviews, claims, coroners, incidents, patient experience, dashboards, to support learning and improvement.
 Lead on the Trustwide Corporate materials as applicable to the role, such as Policies. Support areas to effectively implement these and monitor for effectiveness.
 Monitor and assure on compliance with reports issued by external agencies.
 Prepare and collate update reports to regulators – including visit preparations, timetables, schedules, clinical performance update reports, ad-hoc requests, profile incident and complaint updates, and other regulatory submissions externally and internally.
 Develop and implement internal monitoring/assurance systems as may be in use, working with colleagues to ensure the systems provide timely, complete, accurate information and that this is used to drive clinical service improvement.
 Scope, implement, refresh, monitor, and report plans to improve key performance indicators (KPIs) for quality and regulation.
 Prepare information for regulatory visits such as Care Quality Commission. Work with colleagues to meet the needs of regulatory requirements.
 Work with other leads/managers of the service, to ensure aims and objectives are collectively delivered in a joined-up manner.
 Expertly handle timely, accurate and smooth functioning of high-level Committees. This includes organising, minute-taking, monitoring, and other related corporate activities required to meet the needs of the department and those involved.
 Be an expert minute taker, requiring no re-work of draft minutes. Quality assure on minutes taken by colleagues.
 Support information associated with external/internal bodies such as CCG, CQC, or other forums as applicable to the role.
 Support production of the Quality Account (annual report) to a high standard, meeting the requirements of national regulations. Liaise with contributors to submit work to tight timescales.
 Apply appropriate project management and quality improvement methodologies, to enable a project to be implemented, monitored, and effectively delivered.
 Support senior personnel to ensure the smooth handling of regulatory and clinical quality across the Trust.
 Implement robust systems of work to ensure that feedback is responded to promptly, effectively, and cohesively.
 Prepare verbal, written, and visual information timely and to a high standard of accuracy, reliability and readability, appropriate for a wide range of audiences.
 Support Senior Managers with cost improvement programmes, business planning, quality priority setting and consultation.
 Chair Committees as designated by your line manager – ensuring that papers are produced, retained, and administered appropriately.
 Write business cases as required.
 Lead on Trust self-assessment against national quality and regulatory standards and sector best practice.
 Provide training as is required for the role.
 Effectively harness use of technology for the quality and regulation portfolio.


You need GCSE English Grade C, admin experience, skills in handling sensitive information, good communication, and flexibility; NVQ in Business Admin and NHS experience are desirable.

You will provide administrative support to the Haematology team, coordinate activities with consultants, manage workload, maintain confidentiality, and assist in the Haematology Day Unit.

People, HR & Administration

Job Summary FIXED TERM UNTIL OCTOBER 2025 (previous applicants need not apply) An exciting opportunity has arisen for a Clinical Office Administrator to join our team at Ashford and St Peter's Hospitals. The successful applicant will work in our Haematology department. The post includes general office duties consisting of filing, photocopying, sorting post, obtaining patient notes, liaising with patients, GPs and hospital medical & clinical staff, dealing with enquiries by letter / fax / e-mail and telephone. The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of the Cerner system would be desirable. For further information please contact Katy Storey (Clinical Office Team Leader) - katy.storey@nhs.net Main duties of the job The post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times. They'll also be duties to be completed within the Haematology Day Unit. In order to be shortlisted, you will be expected to provide detailed and clear referenced evidence which demonstrates that you fulfil the essential requirements for this position. About Us Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures. We can offer you the full range of NHS benefits/discounts and in addition: * Excellent pension scheme and annual leave entitlement * On-site Nurseries * On-site staff cafes * On-site parking * Support in career development * Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics Adverts may close early, so applicants are encouraged to submit an application as soon as possible. For more information about a career at ASPH please visit:www.asph-careers.org Date posted 31 October 2024 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year pa inc. HCAS Contract Fixed term Duration 10 months Working pattern Full-time Reference number 323-AC1444-JN Job locations St Peter's Hospital Guildford Road Chertsey KT16 0PZ Job Description Job responsibilities The post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.Theyll also be duties to be completed within the Haematology Day Unit. Responsibilities Job description Job responsibilities The post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.Theyll also be duties to be completed within the Haematology Day Unit. Person Specification Qualifications Essential * English GCSE Grade C or equivalent Desirable * NVQ level 3 in Business Administration or equivalent Experience Essential * Previous administration experience Desirable * NHS experience * Experience using Surrey Safe Care Skills Essential * Ability to deal with sensitive information * Ability to work under pressure * Ability to maintain discretion and maintain confidentiality at all times * Able to use initiative and judgement in daily tasks * Good written and verbal communication skills other Essential * Team Player * Ability to work flexibly Person Specification Qualifications Essential * English GCSE Grade C or equivalent Desirable * NVQ level 3 in Business Administration or equivalent Experience Essential * Previous administration experience Desirable * NHS experience * Experience using Surrey Safe Care Skills Essential * Ability to deal with sensitive information * Ability to work under pressure * Ability to maintain discretion and maintain confidentiality at all times * Able to use initiative and judgement in daily tasks * Good written and verbal communication skills other Essential * Team Player * Ability to work flexibly Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust Address St Peter's Hospital Guildford Road Chertsey KT16 0PZ Employer's website https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job SummaryFIXED TERM UNTIL OCTOBER 2025 (previous applicants need not apply)An exciting opportunity has arisen for a Clinical Office Administrator to join our team at Ashford and St Peter's Hospitals. The successful applicant will work in our Haematology department. The post includes general office duties consisting of filing, photocopying, sorting post, obtaining patient notes, liaising with patients, GPs and hospital medical & clinical staff, dealing with enquiries by letter / fax / e-mail and telephone.The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of the Cerner system would be desirable.For further information please contact Katy Storey (Clinical Office Team Leader) - katy.storey@nhs.netMain duties of the jobThe post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times. They'll also be duties to be completed within the Haematology Day Unit.In order to be shortlisted, you will be expected to provide detailed and clear referenced evidence which demonstrates that you fulfil the essential requirements for this position.About UsAshford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.We can offer you the full range of NHS benefits/discounts and in addition: * Excellent pension scheme and annual leave entitlement * On-site Nurseries * On-site staff cafes * On-site parking * Support in career development * Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics      Adverts may close early, so applicants are encouraged to submit an application as soon as possible.For more information about a career at ASPH please visit:www.asph-careers.orgDate posted31 October 2024Pay schemeAgenda for changeBandBand 3Salary£25,329 to £26,958 a year pa inc. HCASContractFixed termDuration10 monthsWorking patternFull-timeReference number323-AC1444-JNJob locationsSt Peter's HospitalGuildford RoadChertseyKT16 0PZJob DescriptionJob responsibilitiesThe post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.Theyll also be duties to be completed within the Haematology Day Unit.ResponsibilitiesJob description Job responsibilitiesThe post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.Theyll also be duties to be completed within the Haematology Day Unit.Person SpecificationQualifications Essential * English GCSE Grade C or equivalent      Desirable * NVQ level 3 in Business Administration or equivalent      Experience Essential * Previous administration experience      Desirable * NHS experience * Experience using Surrey Safe Care      Skills Essential * Ability to deal with sensitive information * Ability to work under pressure * Ability to maintain discretion and maintain confidentiality at all times * Able to use initiative and judgement in daily tasks * Good written and verbal communication skills      other Essential * Team Player * Ability to work flexibly      Person Specification Qualifications Essential * English GCSE Grade C or equivalent      Desirable * NVQ level 3 in Business Administration or equivalent      Experience Essential * Previous administration experience      Desirable * NHS experience * Experience using Surrey Safe Care      Skills Essential * Ability to deal with sensitive information * Ability to work under pressure * Ability to maintain discretion and maintain confidentiality at all times * Able to use initiative and judgement in daily tasks * Good written and verbal communication skills      other Essential * Team Player * Ability to work flexibly      Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameAshford & St. Peter's Hospitals NHS Foundation TrustAddressSt Peter's HospitalGuildford RoadChertseyKT16 0PZEmployer's websitehttps://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Clinical Office Administrator, Haematology - Ashford and St. Peter's Hospitals NHS Foundation Trust

&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;FIXED TERM UNTIL OCTOBER 2025 (previous applicants need not apply)&lt;br&gt;&lt;br&gt;An exciting opportunity has arisen for a Clinical Office Administrator to join our team at Ashford and St Peter's Hospitals. The successful applicant will work in our Haematology department. The post includes general office duties consisting of filing, photocopying, sorting post, obtaining patient notes, liaising with patients, GPs and hospital medical &amp;amp; clinical staff, dealing with enquiries by letter / fax / e-mail and telephone.&lt;br&gt;&lt;br&gt;The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of the Cerner system would be desirable.&lt;br&gt;&lt;br&gt;For further information please contact Katy Storey (Clinical Office Team Leader) - katy.storey@nhs.net&lt;br&gt;&lt;br&gt;Main duties of the job&lt;br&gt;&lt;br&gt;The post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times. They'll also be duties to be completed within the Haematology Day Unit.&lt;br&gt;&lt;br&gt;In order to be shortlisted, you will be expected to provide detailed and clear referenced evidence which demonstrates that you fulfil the essential requirements for this position.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.&lt;br&gt;&lt;br&gt;Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.&lt;br&gt;&lt;br&gt;We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.&lt;br&gt;&lt;br&gt;Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.&lt;br&gt;&lt;br&gt;We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.&lt;br&gt;&lt;br&gt;We can offer you the full range of NHS benefits/discounts and in addition:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Excellent pension scheme and annual leave entitlement&lt;/li&gt;&lt;li&gt;On-site Nurseries&lt;/li&gt;&lt;li&gt;On-site staff cafes&lt;/li&gt;&lt;li&gt;On-site parking&lt;/li&gt;&lt;li&gt;Support in career development&lt;/li&gt;&lt;li&gt;Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Adverts may close early, so applicants are encouraged to submit an application as soon as possible.&lt;br&gt;&lt;br&gt;For more information about a career at ASPH please visit:www.asph-careers.org&lt;br&gt;&lt;br&gt;Date posted&lt;br&gt;&lt;br&gt;31 October 2024&lt;br&gt;&lt;br&gt;Pay scheme&lt;br&gt;&lt;br&gt;Agenda for change&lt;br&gt;&lt;br&gt;Band&lt;br&gt;&lt;br&gt;Band 3&lt;br&gt;&lt;br&gt;Salary&lt;br&gt;&lt;br&gt;£25,329 to £26,958 a year pa inc. HCAS&lt;br&gt;&lt;br&gt;Contract&lt;br&gt;&lt;br&gt;Fixed term&lt;br&gt;&lt;br&gt;Duration&lt;br&gt;&lt;br&gt;10 months&lt;br&gt;&lt;br&gt;Working pattern&lt;br&gt;&lt;br&gt;Full-time&lt;br&gt;&lt;br&gt;Reference number&lt;br&gt;&lt;br&gt;323-AC1444-JN&lt;br&gt;&lt;br&gt;Job locations&lt;br&gt;&lt;br&gt;St Peter's Hospital&lt;br&gt;&lt;br&gt;Guildford Road&lt;br&gt;&lt;br&gt;Chertsey&lt;br&gt;&lt;br&gt;KT16 0PZ&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Job responsibilities&lt;br&gt;&lt;br&gt;The post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.Theyll also be duties to be completed within the Haematology Day Unit.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Job description Job responsibilities&lt;br&gt;&lt;br&gt;The post holder will provide a comprehensive support administrative service to the Haematology Clinical Team. The successful candidate will be expected to organise their workload with the Haematology Consultants and co-ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.Theyll also be duties to be completed within the Haematology Day Unit.&lt;br&gt;&lt;br&gt;Person Specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;English GCSE Grade C or equivalent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;NVQ level 3 in Business Administration or equivalent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Experience Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Previous administration experience&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;NHS experience&lt;/li&gt;&lt;li&gt;Experience using Surrey Safe Care&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Skills Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ability to deal with sensitive information&lt;/li&gt;&lt;li&gt;Ability to work under pressure&lt;/li&gt;&lt;li&gt;Ability to maintain discretion and maintain confidentiality at all times&lt;/li&gt;&lt;li&gt;Able to use initiative and judgement in daily tasks&lt;/li&gt;&lt;li&gt;Good written and verbal communication skills&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;other Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Team Player&lt;/li&gt;&lt;li&gt;Ability to work flexibly&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Person Specification Qualifications Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;English GCSE Grade C or equivalent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;NVQ level 3 in Business Administration or equivalent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Experience Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Previous administration experience&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;NHS experience&lt;/li&gt;&lt;li&gt;Experience using Surrey Safe Care&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Skills Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ability to deal with sensitive information&lt;/li&gt;&lt;li&gt;Ability to work under pressure&lt;/li&gt;&lt;li&gt;Ability to maintain discretion and maintain confidentiality at all times&lt;/li&gt;&lt;li&gt;Able to use initiative and judgement in daily tasks&lt;/li&gt;&lt;li&gt;Good written and verbal communication skills&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;other Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Team Player&lt;/li&gt;&lt;li&gt;Ability to work flexibly&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Disclosure and Barring Service Check&lt;br&gt;&lt;br&gt;This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.&lt;br&gt;&lt;br&gt;Employer details&lt;br&gt;&lt;br&gt;Employer name&lt;br&gt;&lt;br&gt;Ashford &amp;amp; St. Peter's Hospitals NHS Foundation Trust&lt;br&gt;&lt;br&gt;Address&lt;br&gt;&lt;br&gt;St Peter's Hospital&lt;br&gt;&lt;br&gt;Guildford Road&lt;br&gt;&lt;br&gt;Chertsey&lt;br&gt;&lt;br&gt;KT16 0PZ&lt;br&gt;&lt;br&gt;Employer's website&lt;br&gt;&lt;br&gt;https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Clinical Office Administrator, Haematology

You should have expertise in headache management, strong clinical skills, ability to work autonomously, case management experience, and excellent communication and leadership abilities.

You will manage complex headache cases, deliver treatments, assess patients, develop care plans, promote awareness, resolve complaints, maintain records, and provide education and support to healthcare staff.

Research & Development

Job responsibilities * MAIN DUTIES AND RESPONSIBILITIES OF THE POST: Clinical or technical Case management responsible for case management of adult patients with complex care needs. Provides comprehensive assessment using specialist experience and knowledge to discuss management options. Document advice given. Delivery of a safe, effective, practitioner led service for patients receiving specific treatment for headache, e.g. Greater Occipital Nerve block, Botulinum injection, DHE infusion. Works autonomously in providing clinical care using expert knowledge and highly developed clinical skills in assessing, implementing and monitoring both inpatients and outpatients to ensure that the quality of patient care is maintained at the highest standard. Utilising skills acquired through competence achievement, to establish a patients management plan that may include transfer of patients. Undertake clinical letters/summary dictation. Utilise expert knowledge of headache to act as a specialist resource service by promoting the service and increasing the awareness of the condition in hospital and primary care settings to enhance standards of care. Independently assess patients clinical condition, with the authority to alter or initiate treatment of the patient with headache ensuring a high degree of specific expertise and care which is in line with agreed guidelines. Provide counselling regarding contraception and migraine, pregnancy and the use of medication. Develop, review and lead the implementation of relevant protocols within boundaries of relevant code of conduct in order to optimise patient care and be aware of boundaries of responsibilities and limitations of clinical skills. Leadership or managerial Act promptly in conjunction with Lead Nurse to resolve complaints effectively through investigating and responding at local level and escalate as appropriate. To work as an independent autonomous, practitioner, demonstrating ability to work effectively and flexibly in a changing environment, with a high degree of autonomy. Establish and maintain collaborative working relationships with the public, healthcare workers and other agencies. Maintain safe environment for patients, public and staff utilising quality assurance, risk management strategies and local and national policies, standards and guidelines. Participate in the management and evaluation of change to improve quality of care. Motivate self and others to achieve team and organisational goals. Represent the service at appropriate professional forums. Maintain accurate, timely and complete patient records ensuring safety and confidentiality of information at all times. Effectively communicate within the organisation at all times maintaining good interpersonal relationships. Manage written and verbal information in line with local and national policies. Participate in the Clinical Risk Management System, Datix, by investigating, reporting and taking appropriate action on clinical incidents. Contribute to strategic planning of future headache services Influence decisions regarding service delivery through participation in meetings. Act as a role model demonstrating high standards of holistic care. Ensure that grievances, disputes and complaints are resolved speedily and at the lowest possible level of the organisation. Act as professional lead and role model providing advice and support to all staff working in the field to promote best practice, including: medical students, nurses, and doctors in the out-patient and in-patient settings Technology or system support Ensure accurate recording of own duty roster, including annual/study leave Maintain accurate, timely and complete patient records ensuring safety and confidentiality of information at all times Computer literate Conversant with Clinical Portal and HIS Systems- Laboratory and radiology- systems- access to clinical results. Internet and Intranet - access to local and national NHS sites, government sites, and nursing or medical databases to continually develop evidence-based practice Digital Dictaphone Laptop and projector Telecommunications Service improvement Maintain, develop and implement professional policies, standards and practices across the Trust. Actively contribute to setting and monitoring standards in nursing practice and service provision. Take responsibility for Policy and Service development, as delegated by Senior Management or as required, in line with changing legal or professional requirements. Education and Research Provide comprehensive statistics to inform the audit process associated with the service. Contribute and take an active role in key clinical research projects for headache service Interpret headache research and ensure all practice has a nationally accepted evidence base. Responsible for maintaining and updating personal research knowledge through conference attendance, networking and reading. Develop, deliver and contribute to multidisciplinary specialist education and training programmes to promote a wider understanding of headache management in the primary and secondary healthcare setting. Promote and advise on health and lifestyle activities for patients, carers, healthcare professionals and the general public. Responsible for the educational material that is provided for all patients ensuring that this is an appropriate format and taking into consideration cognitive decline, ethnic group, presence of learning disability. Direct and support the provision of clinical practice for pre registration and post registration learners, to fulfil curriculum requirements and ensure that appropriate educational opportunities are provided. Ensure that the ongoing personal development, professional education, research needs are identified and met. Review and provide expert opinion on literature provided by voluntary agencies. Promote the service by disseminating information in relation to audit findings. To evaluate the impact of the role development and contribution to service delivery and patient satisfaction. Communications and Engagement Providing and receiving highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding. The post holder works at an advanced level using highly specialised knowledge gained through clinical experience, training and further education within the speciality of headache to develop and deliver evidence based practice and clinical care. The post holder must demonstrate excellent interpersonal skills with patients, relatives and health professionals often delivering highly complex and highly sensitive information e.g. discussion with newly diagnosed patients. Communicate with the patient, relatives and carers on the delivery of patient care. Management of patients through chronic illness and acute illness. Liaise with the multidisciplinary team on service needs and requirements. Other relevant lines of communication will encompass the following internal and external groups to ensure the gathering and dissemination of information as appropriate. Internal & External Communication Liaise directly with other health professionals in both Primary and Secondary care.

Job responsibilities * MAIN DUTIES AND RESPONSIBILITIES OF THE POST:      Clinical or technicalCase management responsible for case management of adult patients with complex care needs. Provides comprehensive assessment using specialist experience and knowledge to discuss management options. Document advice given.Delivery of a safe, effective, practitioner led service for patients receiving specific treatment for headache, e.g. Greater Occipital Nerve block, Botulinum injection, DHE infusion.Works autonomously in providing clinical care using expert knowledge and highly developed clinical skills in assessing, implementing and monitoring both inpatients and outpatients to ensure that the quality of patient care is maintained at the highest standard.Utilising skills acquired through competence achievement, to establish a patients management plan that may include transfer of patients.Undertake clinical letters/summary dictation.Utilise expert knowledge of headache to act as a specialist resource service by promoting the service and increasing the awareness of the condition in hospital and primary care settings to enhance standards of care.Independently assess patients clinical condition, with the authority to alter or initiate treatment of the patient with headache ensuring a high degree of specific expertise and care which is in line with agreed guidelines.Provide counselling regarding contraception and migraine, pregnancy and the use of medication.Develop, review and lead the implementation of relevant protocols within boundaries of relevant code of conduct in order to optimise patient care and be aware of boundaries of responsibilities and limitations of clinical skills.Leadership or managerialAct promptly in conjunction with Lead Nurse to resolve complaints effectively through investigating and responding at local level and escalate as appropriate.To work as an independent autonomous, practitioner, demonstrating ability to work effectively and flexibly in a changing environment, with a high degree of autonomy.Establish and maintain collaborative working relationships with the public, healthcare workers and other agencies.Maintain safe environment for patients, public and staff utilising quality assurance, risk management strategies and local and national policies, standards and guidelines.Participate in the management and evaluation of change to improve quality of care.Motivate self and others to achieve team and organisational goals.Represent the service at appropriate professional forums.Maintain accurate, timely and complete patient records ensuring safety and confidentiality of information at all times.Effectively communicate within the organisation at all times maintaining good interpersonal relationships.Manage written and verbal information in line with local and national policies.Participate in the Clinical Risk Management System, Datix, by investigating, reporting and taking appropriate action on clinical incidents.Contribute to strategic planning of future headache servicesInfluence decisions regarding service delivery through participation in meetings.Act as a role model demonstrating high standards of holistic care.Ensure that grievances, disputes and complaints are resolved speedily and at the lowest possible level of the organisation.Act as professional lead and role model providing advice and support to all staff working in the field to promote best practice, including: medical students, nurses, and doctors in the out-patient and in-patient settingsTechnology or system supportEnsure accurate recording of own duty roster, including annual/study leaveMaintain accurate, timely and complete patient records ensuring safety and confidentiality of information at all timesComputer literateConversant with Clinical Portal and HIS Systems- Laboratory and radiology- systems- access to clinical results.Internet and Intranet - access to local and national NHS sites, government sites, and nursing or medical databases to continually develop evidence-based practiceDigital DictaphoneLaptop and projectorTelecommunicationsService improvementMaintain, develop and implement professional policies, standards and practices across the Trust.Actively contribute to setting and monitoring standards in nursing practice and service provision.Take responsibility for Policy and Service development, as delegated by Senior Management or as required, in line with changing legal or professional requirements.Education and ResearchProvide comprehensive statistics to inform the audit process associated with the service.Contribute and take an active role in key clinical research projects for headache serviceInterpret headache research and ensure all practice has a nationally accepted evidence base.Responsible for maintaining and updating personal research knowledge through conference attendance, networking and reading.Develop, deliver and contribute to multidisciplinary specialist education and training programmes to promote a wider understanding of headache management in the primary and secondary healthcare setting.Promote and advise on health and lifestyle activities for patients, carers, healthcare professionals and the general public.Responsible for the educational material that is provided for all patients ensuring that this is an appropriate format and taking into consideration cognitive decline, ethnic group, presence of learning disability.Direct and support the provision of clinical practice for pre registration and post registration learners, to fulfil curriculum requirements and ensure that appropriate educational opportunities are provided.Ensure that the ongoing personal development, professional education, research needs are identified and met.Review and provide expert opinion on literature provided by voluntary agencies.Promote the service by disseminating information in relation to audit findings.To evaluate the impact of the role development and contribution to service delivery and patient satisfaction.Communications and EngagementProviding and receiving highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding.The post holder works at an advanced level using highly specialised knowledge gained through clinical experience, training and further education within the speciality of headache to develop and deliver evidence based practice and clinical care. The post holder must demonstrate excellent interpersonal skills with patients, relatives and health professionals often delivering highly complex and highly sensitive information e.g. discussion with newly diagnosed patients.Communicate with the patient, relatives and carers on the delivery of patient care.Management of patients through chronic illness and acute illness.Liaise with the multidisciplinary team on service needs and requirements.Other relevant lines of communication will encompass the following internal and external groups to ensure the gathering and dissemination of information as appropriate.Internal & External CommunicationLiaise directly with other health professionals in both Primary and Secondary care.

Headache Specialist Practitioner - Ashford and St. Peter's Hospitals NHS Foundation Trust

Job responsibilities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; MAIN DUTIES AND RESPONSIBILITIES OF THE POST:&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Clinical or technical &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Case management responsible for case management of adult patients with complex care needs. Provides comprehensive assessment using specialist experience and knowledge to discuss management options. Document advice given.&lt;br&gt;&lt;br&gt;Delivery of a safe, effective, practitioner led service for patients receiving specific treatment for headache, e.g. Greater Occipital Nerve block, Botulinum injection, DHE infusion.&lt;br&gt;&lt;br&gt;Works autonomously in providing clinical care using expert knowledge and highly developed clinical skills in assessing, implementing and monitoring both inpatients and outpatients to ensure that the quality of patient care is maintained at the highest standard.&lt;br&gt;&lt;br&gt;Utilising skills acquired through competence achievement, to establish a patients management plan that may include transfer of patients.&lt;br&gt;&lt;br&gt;Undertake clinical letters/summary dictation.&lt;br&gt;&lt;br&gt;Utilise expert knowledge of headache to act as a specialist resource service by promoting the service and increasing the awareness of the condition in hospital and primary care settings to enhance standards of care.&lt;br&gt;&lt;br&gt;Independently assess patients clinical condition, with the authority to alter or initiate treatment of the patient with headache ensuring a high degree of specific expertise and care which is in line with agreed guidelines.&lt;br&gt;&lt;br&gt;Provide counselling regarding contraception and migraine, pregnancy and the use of medication.&lt;br&gt;&lt;br&gt;Develop, review and lead the implementation of relevant protocols within boundaries of relevant code of conduct in order to optimise patient care and be aware of boundaries of responsibilities and limitations of clinical skills.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Leadership or managerial&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Act promptly in conjunction with Lead Nurse to resolve complaints effectively through investigating and responding at local level and escalate as appropriate.&lt;br&gt;&lt;br&gt;To work as an independent autonomous, practitioner, demonstrating ability to work effectively and flexibly in a changing environment, with a high degree of autonomy.&lt;br&gt;&lt;br&gt;Establish and maintain collaborative working relationships with the public, healthcare workers and other agencies.&lt;br&gt;&lt;br&gt;Maintain safe environment for patients, public and staff utilising quality assurance, risk management strategies and local and national policies, standards and guidelines.&lt;br&gt;&lt;br&gt;Participate in the management and evaluation of change to improve quality of care.&lt;br&gt;&lt;br&gt;Motivate self and others to achieve team and organisational goals.&lt;br&gt;&lt;br&gt;Represent the service at appropriate professional forums.&lt;br&gt;&lt;br&gt;Maintain accurate, timely and complete patient records ensuring safety and confidentiality of information at all times.&lt;br&gt;&lt;br&gt;Effectively communicate within the organisation at all times maintaining good interpersonal relationships.&lt;br&gt;&lt;br&gt;Manage written and verbal information in line with local and national policies.&lt;br&gt;&lt;br&gt;Participate in the Clinical Risk Management System, Datix, by investigating, reporting and taking appropriate action on clinical incidents.&lt;br&gt;&lt;br&gt;Contribute to strategic planning of future headache services&lt;br&gt;&lt;br&gt;Influence decisions regarding service delivery through participation in meetings.&lt;br&gt;&lt;br&gt;Act as a role model demonstrating high standards of holistic care.&lt;br&gt;&lt;br&gt;Ensure that grievances, disputes and complaints are resolved speedily and at the lowest possible level of the organisation.&lt;br&gt;&lt;br&gt;Act as professional lead and role model providing advice and support to all staff working in the field to promote best practice, including: medical students, nurses, and doctors in the out-patient and in-patient settings&lt;br&gt;&lt;br&gt;&lt;strong&gt;Technology or system support&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Ensure accurate recording of own duty roster, including annual/study leave&lt;br&gt;&lt;br&gt;Maintain accurate, timely and complete patient records ensuring safety and confidentiality of information at all times&lt;br&gt;&lt;br&gt;Computer literate&lt;br&gt;&lt;br&gt;Conversant with Clinical Portal and HIS Systems- Laboratory and radiology- systems- access to clinical results.&lt;br&gt;&lt;br&gt;Internet and Intranet - access to local and national NHS sites, government sites, and nursing or medical databases to continually develop evidence-based practice&lt;br&gt;&lt;br&gt;Digital Dictaphone&lt;br&gt;&lt;br&gt;Laptop and projector&lt;br&gt;&lt;br&gt;Telecommunications&lt;br&gt;&lt;br&gt;&lt;strong&gt;Service improvement &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Maintain, develop and implement professional policies, standards and practices across the Trust.&lt;br&gt;&lt;br&gt;Actively contribute to setting and monitoring standards in nursing practice and service provision.&lt;br&gt;&lt;br&gt;Take responsibility for Policy and Service development, as delegated by Senior Management or as required, in line with changing legal or professional requirements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Education and Research&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Provide comprehensive statistics to inform the audit process associated with the service.&lt;br&gt;&lt;br&gt;Contribute and take an active role in key clinical research projects for headache service&lt;br&gt;&lt;br&gt;Interpret headache research and ensure all practice has a nationally accepted evidence base.&lt;br&gt;&lt;br&gt;Responsible for maintaining and updating personal research knowledge through conference attendance, networking and reading.&lt;br&gt;&lt;br&gt;Develop, deliver and contribute to multidisciplinary specialist education and training programmes to promote a wider understanding of headache management in the primary and secondary healthcare setting.&lt;br&gt;&lt;br&gt;Promote and advise on health and lifestyle activities for patients, carers, healthcare professionals and the general public.&lt;br&gt;&lt;br&gt;Responsible for the educational material that is provided for all patients ensuring that this is an appropriate format and taking into consideration cognitive decline, ethnic group, presence of learning disability.&lt;br&gt;&lt;br&gt;Direct and support the provision of clinical practice for pre registration and post registration learners, to fulfil curriculum requirements and ensure that appropriate educational opportunities are provided.&lt;br&gt;&lt;br&gt;Ensure that the ongoing personal development, professional education, research needs are identified and met.&lt;br&gt;&lt;br&gt;Review and provide expert opinion on literature provided by voluntary agencies.&lt;br&gt;&lt;br&gt;Promote the service by disseminating information in relation to audit findings.&lt;br&gt;&lt;br&gt;To evaluate the impact of the role development and contribution to service delivery and patient satisfaction.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Communications and Engagement&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Providing and receiving highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding.&lt;br&gt;&lt;br&gt;The post holder works at an advanced level using highly specialised knowledge gained through clinical experience, training and further education within the speciality of headache to develop and deliver evidence based practice and clinical care. The post holder must demonstrate excellent interpersonal skills with patients, relatives and health professionals often delivering highly complex and highly sensitive information e.g. discussion with newly diagnosed patients.&lt;br&gt;&lt;br&gt;Communicate with the patient, relatives and carers on the delivery of patient care.&lt;br&gt;&lt;br&gt;Management of patients through chronic illness and acute illness.&lt;br&gt;&lt;br&gt;Liaise with the multidisciplinary team on service needs and requirements.&lt;br&gt;&lt;br&gt;Other relevant lines of communication will encompass the following internal and external groups to ensure the gathering and dissemination of information as appropriate.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Internal &amp;amp; External Communication&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Liaise directly with other health professionals in both Primary and Secondary care.

Headache Specialist Practitioner

You must have excellent writing skills, experience in communications, event management, and administration, along with the ability to coordinate projects and liaise with various stakeholders.

You will create and manage content, handle media inquiries, support events, provide PA assistance, maintain databases, and ensure effective communication within the team and organization.

Marketing

Media & Journalism

Job responsibilities Communications, Engagement And Experience Activity * Researching and writing promotional stories for internal and external audiences including copy for the website, intranet, e-bulletin, social media and press releases * Contributing to content and production of the ASPH/Alliance corporate magazine and publications * Managing production of patient information, including liaising with internal departments, , liaison with printers and management of the patient information database * Liaising with the photographer/videographer to arrange filming/photography schedules taking place across ASPH/Alliance * Helping with production of communications and engagement material for example newsletters, posters, press notices * Liaising with printers/design agencies/other suppliers including requesting quotations * Assisting with event management and coordination including booking/organising corporate events/campaigns/stakeholder presentations on behalf of ASPH/Alliance * To monitor the teams shared inbox and social media channels, directing incoming messages as appropriate for response * To act as a point of contact for the media, ensuring enquiries are prioritised, logged and managed appropriately. Supporting the organisation of the ASPH/Alliance monthly Team Talks , including booking rooms, liaising with speakers and collating/producing material * Taking responsibility for maintaining ASPH/Alliance organisational charts * Taking responsibility for managing departments databases, including media contacts, stakeholder database, photo library, using own initiative for updating on a regular basis * Managing all administration requirements of the CEE team including stationery ordering, ESR (staff database), maintaining holiday and training records * Collating media cuttings Clerical/Administrative activity To be responsible for managing administration of the CEE department: * To provide high-quality, comprehensive and confidential PA support to the Director of Communications, Engagement and Experience including diary management, meeting co-ordination and minute taking. * Managing the booking of display tables/promotions across the ASPH/Alliance * Distributing material around the ASPH/Alliance (e.g. magazine/posters/leaflets), including liaison with the volunteers * Booking meeting rooms and arranging key corporate meetings such as Team Talk * Acting as a key point of contact for the department, answering telephone calls, taking messages and helping with general enquiries to the CEE office * Other administrative requirements including stationery ordering, invoice management, general filing and record keeping, ESR (staff database), maintaining holiday and training records for the team * To assist in the maintenance of efficient and effective filing and retrieval systems, both electronic and paper based * To ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner * To run and collate reports which may include reports for the board and senior management * To input, monitor and check data/information required for finite and ongoing projects within the team * To work with all team members in the collection of information for performance reporting on relevant team projects * To raise purchase orders and invoices within the remit of the role * To prepare agendas, taking minutes and distributing notes of meetings and also support agenda-setting through the maintenance of a forward plan of committee meetings Other duties * Provide support to the CEE Team in the event of major incidents * Carry out any other duties as required by the Director and Head of CEE This job description is an outline only and may be subject to change according to the needs of the service and in consultation with the post holder.

Job responsibilitiesCommunications, Engagement And Experience Activity * Researching and writing promotional stories for internal and external audiences including copy for the website, intranet, e-bulletin, social media and press releases * Contributing to content and production of the ASPH/Alliance corporate magazine and publications * Managing production of patient information, including liaising with internal departments, , liaison with printers and management of the patient information database * Liaising with the photographer/videographer to arrange filming/photography schedules taking place across ASPH/Alliance * Helping with production of communications and engagement material for example newsletters, posters, press notices * Liaising with printers/design agencies/other suppliers including requesting quotations * Assisting with event management and coordination including booking/organising corporate events/campaigns/stakeholder presentations on behalf of ASPH/Alliance * To monitor the teams shared inbox and social media channels, directing incoming messages as appropriate for response * To act as a point of contact for the media, ensuring enquiries are prioritised, logged and managed appropriately. Supporting the organisation of the ASPH/Alliance monthly Team Talks , including booking rooms, liaising with speakers and collating/producing material * Taking responsibility for maintaining ASPH/Alliance organisational charts * Taking responsibility for managing departments databases, including media contacts, stakeholder database, photo library, using own initiative for updating on a regular basis * Managing all administration requirements of the CEE team including stationery ordering, ESR (staff database), maintaining holiday and training records * Collating media cuttings      Clerical/Administrative activityTo be responsible for managing administration of the CEE department: * To provide high-quality, comprehensive and confidential PA support to the Director of Communications, Engagement and Experience including diary management, meeting co-ordination and minute taking. * Managing the booking of display tables/promotions across the ASPH/Alliance * Distributing material around the ASPH/Alliance (e.g. magazine/posters/leaflets), including liaison with the volunteers * Booking meeting rooms and arranging key corporate meetings such as Team Talk * Acting as a key point of contact for the department, answering telephone calls, taking messages and helping with general enquiries to the CEE office * Other administrative requirements including stationery ordering, invoice management, general filing and record keeping, ESR (staff database), maintaining holiday and training records for the team * To assist in the maintenance of efficient and effective filing and retrieval systems, both electronic and paper based * To ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner * To run and collate reports which may include reports for the board and senior management * To input, monitor and check data/information required for finite and ongoing projects within the team * To work with all team members in the collection of information for performance reporting on relevant team projects * To raise purchase orders and invoices within the remit of the role * To prepare agendas, taking minutes and distributing notes of meetings and also support agenda-setting through the maintenance of a forward plan of committee meetings      Other duties * Provide support to the CEE Team in the event of major incidents * Carry out any other duties as required by the Director and Head of CEE      This job description is an outline only and may be subject to change according to the needs of the service and in consultation with the post holder.

Communications, Engagement and Experience Coordinator - Ashford and St. Peter's Hospitals NHS Foundation Trust

Job responsibilities&lt;br&gt;&lt;br&gt;&lt;strong&gt;Communications, Engagement And Experience Activity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Researching and writing promotional stories for internal and external audiences including copy for the website, intranet, e-bulletin, social media and press releases&lt;/li&gt;&lt;li&gt;Contributing to content and production of the ASPH/Alliance corporate magazine and publications&lt;/li&gt;&lt;li&gt;Managing production of patient information, including liaising with internal departments, , liaison with printers and management of the patient information database&lt;/li&gt;&lt;li&gt;Liaising with the photographer/videographer to arrange filming/photography schedules taking place across ASPH/Alliance&lt;/li&gt;&lt;li&gt;Helping with production of communications and engagement material for example newsletters, posters, press notices&lt;/li&gt;&lt;li&gt;Liaising with printers/design agencies/other suppliers including requesting quotations&lt;/li&gt;&lt;li&gt;Assisting with event management and coordination including booking/organising corporate events/campaigns/stakeholder presentations on behalf of ASPH/Alliance&lt;/li&gt;&lt;li&gt;To monitor the teams shared inbox and social media channels, directing incoming messages as appropriate for response&lt;/li&gt;&lt;li&gt;To act as a point of contact for the media, ensuring enquiries are prioritised, logged and managed appropriately. Supporting the organisation of the ASPH/Alliance monthly Team Talks , including booking rooms, liaising with speakers and collating/producing material&lt;/li&gt;&lt;li&gt;Taking responsibility for maintaining ASPH/Alliance organisational charts&lt;/li&gt;&lt;li&gt;Taking responsibility for managing departments databases, including media contacts, stakeholder database, photo library, using own initiative for updating on a regular basis&lt;/li&gt;&lt;li&gt;Managing all administration requirements of the CEE team including stationery ordering, ESR (staff database), maintaining holiday and training records&lt;/li&gt;&lt;li&gt;Collating media cuttings&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Clerical/Administrative activity&lt;br&gt;&lt;br&gt;To be responsible for managing administration of the CEE department:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;To provide high-quality, comprehensive and confidential PA support to the Director of Communications, Engagement and Experience including diary management, meeting co-ordination and minute taking.&lt;/li&gt;&lt;li&gt;Managing the booking of display tables/promotions across the ASPH/Alliance&lt;/li&gt;&lt;li&gt;Distributing material around the ASPH/Alliance (e.g. magazine/posters/leaflets), including liaison with the volunteers&lt;/li&gt;&lt;li&gt;Booking meeting rooms and arranging key corporate meetings such as Team Talk&lt;/li&gt;&lt;li&gt;Acting as a key point of contact for the department, answering telephone calls, taking messages and helping with general enquiries to the CEE office&lt;/li&gt;&lt;li&gt;Other administrative requirements including stationery ordering, invoice management, general filing and record keeping, ESR (staff database), maintaining holiday and training records for the team&lt;/li&gt;&lt;li&gt;To assist in the maintenance of efficient and effective filing and retrieval systems, both electronic and paper based&lt;/li&gt;&lt;li&gt;To ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner&lt;/li&gt;&lt;li&gt;To run and collate reports which may include reports for the board and senior management&lt;/li&gt;&lt;li&gt;To input, monitor and check data/information required for finite and ongoing projects within the team&lt;/li&gt;&lt;li&gt;To work with all team members in the collection of information for performance reporting on relevant team projects&lt;/li&gt;&lt;li&gt;To raise purchase orders and invoices within the remit of the role&lt;/li&gt;&lt;li&gt;To prepare agendas, taking minutes and distributing notes of meetings and also support agenda-setting through the maintenance of a forward plan of committee meetings&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Other duties&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provide support to the CEE Team in the event of major incidents&lt;/li&gt;&lt;li&gt;Carry out any other duties as required by the Director and Head of CEE&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;This job description is an outline only and may be subject to change according to the needs of the service and in consultation with the post holder.

Ashford and St. Peter's Hospitals NHS Foundation Trust

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