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Réceptionniste Tournant (H/F)

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Accor

3mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You share values of customer passion, professionalism, and honesty. You're sociable, eager to learn, organized, tech-savvy, fluent in English, and ideally know FOLS.
  • You will welcome guests, manage check-in/check-out, ensure a seamless stay, handle billing, promote services, and enhance customer loyalty through personalized experiences.

Requirements

  • Vous partagez les valeurs de passion client, d’entraide, de professionnalisme, d’honnêteté.
  • Vous avez un très bon relationnel, et vous êtes souriant(e).
  • Curieux(se) et ouvert(e), vous aimez apprendre.
  • Vous êtes organisé(e), autonome, et maîtrisez l’informatique.
  • Vous parlez l'anglais couramment.
  • Dans l’idéal, connaissance de FOLS.

Responsibilities

  • Accueillir les clients.
  • Assurer le check-in et check-out.
  • Faciliter le déroulement du séjour du client avant, pendant et après sa venue.
  • Etablir la facturation et l'encaissement en garantissant un service exceptionnel.
  • Assurer le suivi et la remise de la caisse journalière.
  • Proposer une expérience personnalisée pour le client.
  • Fidéliser la clientèle avec le programme ALL.
  • Promouvoir les équipements de l'établissement, améliorer le séjour des clients en proposant des services.

FAQs

What is the job title for this position?

The job title is Réceptionniste Tournant (H/F).

Where is the Ibis Paris Montmartre Sacré-Cœur hotel located?

The hotel is located in one of the liveliest neighborhoods of Paris, just minutes from the Sacré-Cœur Basilica and 200 m from the Moulin-Rouge.

What type of contract is offered for this position?

The position is offered as a full-time permanent contract (CDI).

What are the working hours for this role?

The working hours for this role amount to 39 hours per week.

What is the primary responsibility of a Réceptionniste Tournant?

The primary responsibilities include welcoming guests, managing check-in and check-out processes, ensuring a pleasant stay, handling billing, and promoting the hotel's services.

Are there any employee benefits associated with this position?

Yes, the position offers an annual collective bonus, monthly performance bonus, 13th-month payment after one year, and other benefits such as transportation cost coverage and health insurance.

What qualifications are required for this role?

Candidates should value customer passion, have good interpersonal skills, be curious and eager to learn, organized and autonomous, computer literate, fluent in English, and ideally have knowledge of FOLS.

Is prior experience in hospitality a requirement for this position?

The job description does not specify a requirement for prior experience in hospitality, but relevant experience may be beneficial.

Does the hotel provide any training for new employees?

Yes, the hotel offers training and skills development through Accor Academy.

What are the values that the company seeks in candidates?

The company seeks candidates who share values of customer passion, teamwork, professionalism, and honesty.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.