FAQs
What are the primary duties of a Referral Specialist II in Patient Access?
The primary duties include acting as a subject matter expert (SME), serving as a liaison between hospitals, health plans, physicians, patients, and vendors, reviewing complex referrals, contacting physician offices for information, verifying insurance coverage, and entering referrals and related data into the system.
What are the required qualifications for this position?
Candidates must have a high school diploma or GED and a minimum of 1 year of experience in a high-volume, interactive customer service or call center in a healthcare environment, or an equivalent combination of education and experience.
Is there a preferred knowledge or experience for this role?
Yes, preferred skills include knowledge of medical terminology, specific plan experience, familiarity with ICD-10 and CPT coding, and a pharmacy tech license.
What are the work hours for this position?
The work hours are Monday through Friday, with 8-hour shifts scheduled anytime between 7:00 am to 7:00 pm (CST).
Are there any vaccination requirements for this position?
Yes, new candidates in certain patient/member-facing roles are required to become vaccinated against COVID-19. If not vaccinated, an acceptable explanation must be provided to avoid having the offer rescinded.
Is there a specific commuting requirement for candidates?
Yes, candidates must reside within 50 miles or a 1-hour commute each way of a relevant Elevance Health location.
Do we offer additional benefits aside from a salary?
Yes, we offer a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, incentive bonus programs, medical, dental, vision benefits, a 401(k) with match, and wellness programs, among others.
Can I apply for this position if I need accommodations during the application process?
Yes, applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Is previous experience in a call center necessary for this role?
Yes, a minimum of 1 year of experience in a high-volume, interactive customer service or call center in a healthcare environment is required.
How does Elevance Health describe its company culture?
Elevance Health is creating a culture designed to advance its strategy while leading to personal and professional growth for associates, with values and behaviors that drive success for consumers, associates, communities, and the business.