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Regional Customer Service Manager

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Greif

26d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    People, HR & Administration
  • Delaware

AI generated summary

  • You need a Bachelor's degree, 10+ years of experience, strong leadership, communication, analytical, and organizational skills, plus proficiency in relevant software.
  • You will manage customer service operations, recruit and train staff, resolve escalated issues, set performance metrics, analyze feedback, and improve processes while ensuring positive employee relations.

Requirements

  • Typically possesses a Bachelor's degree (or equivalent) and 10 or more years of experience.
  • Strong supervisory and leadership skills.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Proficient with required computer operations and software.

Responsibilities

  • Manages the Customer Service function.
  • Recruits, interviews, hires, and trains professional-level staff.
  • Drafts, implements, and executes policies and procedures to facilitate quality customer service operations.
  • Addresses escalated and advanced-level issues with customers.
  • Communicates goals and objectives, applies company policy, staffs, trains, coaches, recommends salary increases, administers discipline, ensures positive employee relations, and reviews the performance of colleagues.
  • Acts as a liaison between the customer service function and other functions in the company.
  • Establishes performance metrics and standards for the Customer Service function.
  • Develop and implement methods to record, assess, and analyze customer feedback.
  • Identifies opportunities to update or improve customer service operations and makes recommendations to the appropriate staff.
  • Performs other duties as assigned.

FAQs

What is the job title for this position?

The job title is Regional Customer Service Manager.

What type of experience is required for this position?

Typically, a candidate should possess a Bachelor's degree or equivalent and have 10 or more years of experience.

What are the key responsibilities of the Regional Customer Service Manager?

Key responsibilities include managing the Customer Service function, recruiting and training staff, implementing policies and procedures, addressing escalated customer issues, and establishing performance metrics for the Customer Service function.

What skills are essential for this role?

Essential skills include strong supervisory and leadership skills, strong analytical and problem-solving abilities, excellent verbal and written communication, interpersonal skills, organizational skills, and proficiency with required computer operations and software.

What is the expected work schedule for this position?

The scheduled weekly hours for this position are 40 hours.

What is the salary range for the Regional Customer Service Manager position?

The pay range for this position is $115,000.00 to $125,000.00 per year.

Are there any incentives associated with this position?

Yes, the position may be eligible for a short-term incentive in addition to base pay.

What benefits are offered to employees in this position?

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits available from day one for eligible colleagues.

Is Greif an equal opportunity employer?

Yes, Greif, Inc. is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.

What are the opportunities for professional growth within this position?

The position offers opportunities for growth within the company, promoting career advancement and skill development.

Greif

Packaging Success Together

Manufacturing & Electronics
Industry
10,001+
Employees
1877
Founded Year

Mission & Purpose

Greif (NYSE: GEF, GEF.B), is a global leader in industrial packaging products and services and is pursuing its vision: be the best performing customer service company in the world. The Company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, containerboard, uncoated recycled paperboard, coated recycled paperboard, tubes and cores and a diverse mix of specialty products. The Company also manufactures packaging accessories and provides filling, packaging and other services for a wide range of industries. Greif also manages timber properties in the southeastern United States. The Company is strategically positioned in more than 35 countries to serve global as well as regional customers. Additional information is on the Company's website at www.greif.com.