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Regional Manager, HR Services

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OneDigital

17d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Phoenix
  • Quick Apply

AI generated summary

  • You need a bachelor's degree, 5-7 years in HR management, strong communication skills, and PHR/SPHR certification is a plus.
  • You will oversee HRBP teams, manage client relationships, drive retention strategies, handle escalations, and ensure compliance while leading operations in your territory.

Requirements

  • Education: Minimum of bachelor’s degree from an accredited four-year college or university-
  • Experience: Five to Seven years of related management and/or leadership experience within a transferrable environment including human resources management, client relationship management and service delivery.
  • Communications Skills: Ability to read, analyze and interpret industry related data and publications. Ability to communicate to common inquiries and concerns with appropriate client facing, customer service and/or compliance specific audiences. Ability to effectively present information to internal senior leadership, direct reports, colleagues, and clients in a public speaking setting.
  • Certifications/Licenses/Registrations: Certification as a Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) is a plus but not required.

Responsibilities

  • Provide leadership and oversight of assigned HRBP team members.
  • Human Resource Business Partners have 50-100 clients assigned.
  • Provide leadership and oversight within designated home territory for all operations.
  • Including but not limited to HR services, payroll, benefits, implementation, systems, sales, accounting, and compliance.
  • Partner with functional Directors and Managers to effectively manage assigned territory.
  • Approve/authorize/execute service outcomes with the guidance of the Regional Director of HR Services.
  • Lead client retention strategy and tactics for assigned territory.
  • Manage client benefit renewals and strategy for assigned territory.
  • Maintain client metrics as outlined by the Regional Director of HR Services.
  • Establish and maintain a relationship with internal management for the operations within assigned territory.
  • Serve as the point of client escalations to drive retention within assigned territory.
  • Recognize opportunities for expanded service offerings outside of the scope of client agreement.
  • Lead client communications and ensure resolution for all client relation items for assigned territory.
  • Provide direct supervision to their assigned team.
  • Manage confidential information ethically and protects client and employee data within the parameters of all state and federal law.
  • Strong proficiency in Microsoft Office tools including SharePoint, Outlook, Excel, etc.
  • Exhibits sound judgement in practical matters when determining actions to take and solutions to provide, for external clients and internal personnel.
  • Maintains and connects to the value of thorough documentation for employee and client interactions within a Client Relationship Management System.
  • Ability to manage multiple projects concurrently, with varying degrees of difficulty and delivery dates.
  • Other duties as appropriate to the objectives of the role and goals of Resourcing Edge.

FAQs

What is the main responsibility of the Regional Manager of HR Services?

The main responsibility of the Regional Manager of HR Services is to lead, partner, and collaborate with Resourcing Edge clients, focusing on client satisfaction, service execution, and the successful integration of products and services.

What qualifications are required for this position?

A minimum of a bachelor’s degree from an accredited four-year college or university is required, along with five to seven years of related management and/or leadership experience in human resources management or client relationship management.

Is certification in human resources necessary for this role?

Certification as a Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) is beneficial but not required.

What skills are essential for the Regional Manager of HR Services position?

Essential skills include strong communication abilities for presenting information, analyzing industry-related data, managing confidential information ethically, and proficiency in Microsoft Office tools.

How does OneDigital view diversity and inclusion in the workplace?

OneDigital values diversity and inclusion, aiming to cultivate a culture that celebrates differences, insists on equity, and ensures all employees feel valued and respected.

What are the key areas of oversight for the Regional Manager of HR Services?

The key areas of oversight include HR services, payroll, benefits, implementation, systems, sales, accounting, and compliance within their designated territory.

How are client relationships managed in this role?

The Regional Manager of HR Services serves as the strategic owner of client relationships, addressing escalations, driving retention, and recognizing opportunities for expanded services.

What is the approach to client escalations for this role?

The Regional Manager serves as the point of client escalations to ensure resolution and drive client retention within their assigned territory.

What kind of training and development programs does OneDigital offer?

OneDigital offers robust learning and development programs to help employees enhance their skills and advance in their careers.

Are there any specific location requirements for this position?

The position is tied to a designated territory, and while remote work is supported in a hybrid format, there will likely be a need for some in-person oversight and client engagement within that region.

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OneDigital

Fierce Advocates of Health, Success and Financial Security

Consulting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

OneDigital’s team of fierce advocates helps businesses and individuals achieve their aspirations of health, success and financial security. Our insurance, financial services and HR platform provides personalized, tech-enabled solutions for a contemporary work-life experience. Nationally recognized for our culture of caring, OneDigital’s teams enable employers and individuals to do their best work and live their best lives. More than 75,000 employers and millions of individuals rely on our teams for counsel and access to fully integrated worksite products and services and the retirement and wealth management advice provided through OneDigital Investment Advisors. Founded in 2000 and headquartered in Atlanta, OneDigital maintains offices in most major markets across the nation.