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Regional Vice President, Sportservice

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Delaware North

3mo ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Hospitality & Retail
  • Detroit
    Remote

AI generated summary

  • You must have 10+ years in senior leadership in multi-unit operations, expertise in concessions and dining, P&L management skills, and strong team building and client partnership abilities. Travel up to 50%.
  • You will oversee operations across locations, develop strategies for efficiency, manage client relationships, coach leaders, analyze P&L, and ensure financial targets are met.

Requirements

  • Minimum of 10 years of experience in a senior leadership role within multi-unit operations in sports and entertainment or hospitality sectors
  • Strong background in both concessions and premium dining services
  • Demonstrated expertise in P&L management, financial analysis, and leveraging data analytics for operational improvements
  • Proven track record in team building, talent development, and fostering a culture of resilience and adaptability
  • Experience working collaboratively across functional teams, with strong interpersonal and communication skills
  • Skilled in developing and nurturing client partnerships, prioritizing client satisfaction and engagement
  • Must be willing to travel up to 50% to various locations as needed

Responsibilities

  • Lead and oversee operational performance across multiple locations to ensure exceptional client satisfaction and service delivery.
  • Develop and implement innovative operational strategies, using technology and data analytics to drive efficiency, optimize workflows, and improve service outcomes.
  • Monitor industry trends and emerging technologies to position Delaware North Sportservice as a leader in operational efficiency and guest satisfaction.
  • Build and maintain strong relationships with clients, focusing on alignment with their goals and providing tailored solutions that enhance client satisfaction. Conduct regular business reviews with clients, providing insights and recommendations for growth opportunities and operational improvements.
  • Partner cross-functionally with the Centers of Excellence and other departments to support operational goals, leverage internal expertise, and continuously improve client service models.
  • Foster a high-performing, resilient, and adaptable team culture focused on employee retention and development.
  • Coach and develop General Managers, building bench strength and ensuring a strong pipeline of talent for future leadership needs. Lead succession planning initiatives and actively engage in talent assessments across operational teams.
  • Own and manage the P&L for assigned regions, focusing on maximizing profitability through cost control, revenue enhancement, and strategic resource allocation.
  • Analyze financial performance data to make informed business decisions, align regional objectives with corporate goals, and optimize operational budgets.
  • Hold General Managers accountable for financial and operational results, ensuring that all units meet or exceed set KPIs.

FAQs

What is the location for the Regional Vice President position?

The position is based in Detroit, Michigan.

What are the primary responsibilities of the Regional Vice President?

The primary responsibilities include overseeing operational performance across multiple locations, developing and implementing operational strategies, building client relationships, managing the P&L for assigned regions, and fostering a high-performing team culture.

What qualifications are required for this role?

Candidates must have a minimum of 10 years of experience in a senior leadership role within multi-unit operations in the sports and entertainment or hospitality sectors, expertise in P&L management, and strong team-building skills, among other qualifications.

Is travel required for this position?

Yes, the role requires up to 50% travel to various locations.

What types of benefits does Delaware North offer?

Delaware North offers benefits including medical, dental, and vision insurance, a 401(k) with company match, annual performance bonuses, paid vacation days and holidays, paid parental leave, and tuition reimbursement.

What is the salary range for this position?

The anticipated base salary range for this position is $168,700 to $239,100 per year, depending on qualifications and experience.

Is training and development available for employees?

Yes, Delaware North emphasizes talent development and offers opportunities for coaching and professional certification reimbursement.

Are there opportunities for advancement within the company?

Yes, the company encourages internal promotions and has initiatives for succession planning and talent assessments.

How does Delaware North approach client satisfaction?

Delaware North focuses on building strong client relationships, aligning solutions with client goals, and conducting regular business reviews to provide insights and growth opportunities.

What kind of culture does Delaware North cultivate?

Delaware North fosters a culture of innovation, efficiency, resilience, and client-centric service, aiming for employee retention and development.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.