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Registrar's Office Service Specialist

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Trinity Western University

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Accounting & Tax
  • Langley

AI generated summary

  • You need strong customer service skills, excellent communication, detail orientation, problem-solving abilities, and a minimum of 2-3 years of related experience. Accounting knowledge is an asset.
  • You will issue ID cards, enroll international students in health insurance, resolve inquiries, support the student service HUB, assist with payments, and collaborate with office staff for improved service.

Requirements

  • Strong customer service and problem-solving skills.
  • Strong interpersonal skills with the ability to communicate positively in a cross- and multi-cultural environment.
  • Excellent written and verbal communication skills.
  • Able to uphold privacy and confidentiality.
  • Skilled in the use of computers and familiar with various software, database, and spreadsheet programs.
  • Knowledge of accounting practices and excellent numerical skills.
  • Detail oriented with strong organizational skills.
  • Able to work under time and financial pressures.
  • Flexible in meeting deadlines and ensuring the delivery of professional registration, student account, and records services to the TWU community.
  • Able to act as a team player putting aside personal preferences in order to seek the common good for customers, students and departments.
  • Bachelor’s degree preferred.
  • Two years of post-secondary education required.
  • Minimum 2-3 years of related experience.
  • Customer service experience required.
  • Accounting background an asset.

Responsibilities

  • Provide service to students, staff, and faculty of TWU by providing ID cards in large batch jobs and individually upon request.
  • Enroll new TWU international students in interim health insurance as required by university policy, including reconciling reports and billing to student accounts.
  • Resolve issues and answer questions regarding ID Cards and Health Insurance for students and other clients through in-person visits, online tickets, email, and phone calls.
  • Provide front line and administrative support to the student service HUB and Office of the Registrar as directed.
  • Provide back up support for student account related tasks, including receipting of payments and collections. Assist with student registration changes.
  • Participate as a professional team member of the Office of the Registrar with a particular focus on improving service to students, parents, staff, faculty, and others. Work in co‐operation with and act as backup for other office staff as needed.
  • Accept personal accountability for continuously improving performance, working cooperatively with all on-campus departments.

FAQs

What is the primary focus of the Registrar's Office Service Specialist I position?

The primary focus is on producing all university-issued ID cards and enrolling international students in Interim Health Insurance.

What are the key responsibilities of this position?

Key responsibilities include providing student ID cards, enrolling international students in health insurance, supporting the Student Service HUB, assisting with student accounts and registration, and participating in team efforts to improve service.

Is a Bachelor's degree required for this position?

A Bachelor's degree is preferred, and at least two years of post-secondary education is required.

How much experience is needed for this role?

A minimum of 2-3 years of related experience is required, including customer service experience.

What kind of skills are essential for a candidate applying for this position?

Essential skills include strong customer service and problem-solving skills, excellent communication skills, organizational skills, proficiency with computer software, and knowledge of accounting practices.

Are there any specific personal attributes desired for this role?

Yes, a warm-hearted and dedicated individual who is committed to serving the TWU community and adheres to the university's mission, values, and Christian identity is desired.

What are the benefits of working at Trinity Western University?

Benefits include a comprehensive health and dental package, generous vacation, tuition benefits for employees and dependents, free access to fitness facilities and the library, wellness benefits, and a positive Christian fellowship environment.

Does this position report to anyone?

Yes, this position reports to the Manager of Student Finances.

Are accommodations available for individuals with disabilities during the application process?

Yes, persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

Is there a focus on diversity and inclusion in the hiring process for this role?

Yes, Trinity Western University encourages applications from all eligible candidates and particularly invites applications from indigenous people, women, persons with disabilities, and visible minorities, while prioritizing Canadians and permanent residents.

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Trinity Western University

We are a global Christian university—committed to equipping graduates for life.

Education
Industry
501-1000
Employees
1962
Founded Year

Mission & Purpose

Trinity Western University (TWU) is a private Christian liberal arts university located in Langley, British Columbia, Canada. The institution offers undergraduate and graduate programs across various fields of study, including arts, sciences, business, and theology. TWU's ultimate mission is to develop godly Christian leaders who will contribute positively to society through their professional and personal lives. The purpose of TWU is to provide a holistic education that integrates faith and learning, fostering an environment where students can grow intellectually, spiritually, and socially.