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Release & Deployment Co-ordinator

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Experian

Sep 10

Applications are closed

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Hyderabad

Requirements

  • - Builds long-term relationships with internal colleagues
  • - Broadly skilled in information and communications technology
  • - Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations
  • - Ability to work independently and take decisions where necessary
  • - Successful delivery against commitments and deadlines
  • - Promotes and supports standardization and continuous improvement
  • - Demonstrates leadership skills
  • - Uses experience to make informed decisions on selection and execution of all relevant approaches across a wide field, either in a management or advisory capacity
  • - Demonstrates a good understanding of the relationship of own specialization or area of responsibility to the employing organization as a whole and takes customer requirements fully into account when making proposals and/or carrying out work
  • - Calls team members to account, even in complex or sensitive situations
  • - Facilitates discussion and compromise to establish agreed decisions and actions
  • - Effectively motivates other members of the team
  • - Ensures that other members of the team are sufficiently informed
  • - Demonstrates a clear commitment to delivery
  • - Demonstrates responsibility for reaching agreed targets
  • - Calls others to account, when necessary, on failing to achieve an agreed result
  • - Continually measures progress against targets and deadlines in addition to quality standards
  • - Always considers the impact of decisions and actions on the customer
  • - Effectively manages customer expectations
  • - Detailed knowledge of the theory and operation aspects of their process
  • - Minimum 3 years ITIL Operational experience in the process
  • - Understanding of the Experian organization
  • - Competent with Microsoft Office, Microsoft Excel, Microsoft Word and reporting / analytical tools
  • - Competent in specific Service Management toolset usage including Knowledge Base
  • - Excellent knowledge of overall business management principles
  • - Well-developed personal organisation and time management
  • - ITIL V3 or V4 Foundational qualifications (Other ITIL V3 Lifecycle or Capability Qualification would be desirable)
  • - Relevant IT qualifications

Responsibilities

  • Execute and manage specific escalation activities in the Release and Deployment Management process, providing regular feedback to the Release and Deployment Management Process Owner
  • Periodically auditing the quality of change orders (COs) and the quality of TIR (including accurate source of change fields, coverage of configuration items and accuracy of environments)
  • Review and validate that all required actions have been accomplished and that the necessary documentation has been provided in the release record for each phase of the release cycle
  • Manage risks and resolve issues that affect the release scope, schedule and/or quality
  • Manage relationships and coordinate work between different teams at different locations
  • Analysing Release Schedules and producing MI (Management Information) Metrics
  • Ensure visibility of all scheduled deployments into production
  • Maintain an active Release Schedule, providing visibility of all UK&I planned releases that ties in with change order OLA’s
  • Continually work towards making improvements in the Release and Deployment Management process
  • Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists
  • Ensure that KPIs are reported on and their targets met
  • Initiate follow-up actions to correct any problems or inefficiencies during the Release and Deployment Management process, and highlight any issues or improvement ideas to the Release and Deployment Management Process owner
  • Attends Demand Review on request of Release Manager and Reviews Service Acceptance Records to gather new Release information
  • Govern resolution of process issues involving internal support groups, vendors, suppliers, customers and manage any roadblocks
  • When required, update and maintain the Release Schedule
  • When required, participate in CAB meetings to discuss the release scope and/or roadblocks and provide approval for changes to be implemented in the UAT and Production environments
  • Attends and contributes to a formal Post-Implementation Review when requested by Change Management
  • Attends STGB meetings to approve release and/or service into LIVE

FAQs

What is the main responsibility of the Release & Deployment Coordinator?

The main responsibility of the Release & Deployment Coordinator is to execute the Release & Deployment process for a release, coordinating the release lifecycle end-to-end while improving its effectiveness and efficiency.

What qualifications are required for this position?

The position requires a minimum of 3 years ITIL Operational experience in the process, ITIL V3 or V4 Foundational qualifications, relevant IT qualifications, and proficiency in Microsoft Office and reporting/analytical tools.

What skills are essential for a candidate applying for this role?

Essential skills include excellent communication (both written and oral), leadership abilities, strong organizational and time management skills, the ability to work independently, and a commitment to continuous improvement and delivery.

Is experience in service management tools necessary?

Yes, competency in specific Service Management toolset usage, including a Knowledge Base, is required.

How does the company support employee development and work-life balance?

Experian focuses on employee development, offering opportunities for continuous improvement, and emphasizes work/life balance, diversity and inclusion, and flexible working arrangements.

Will I need to attend meetings regarding release scope and approvals?

Yes, participation in CAB meetings to discuss the release scope and/or roadblocks and provide approval for changes to be implemented in the UAT and Production environments is required.

Is the role collaborative in nature?

Yes, the role involves working collaboratively with various teams involved in software development projects, including developers and environment management teams.

What kind of metrics is the Release & Deployment Coordinator responsible for?

The Coordinator is responsible for analyzing Release Schedules and producing Management Information (MI) Metrics, ensuring visibility of all scheduled deployments into production.

Are there opportunities for feedback and improvement within this role?

Yes, the position involves initiating follow-up actions to correct problems or inefficiencies and highlighting issues or improvement ideas to the Release and Deployment Management Process owner.

Does the company have any recognitions for its workplace culture?

Yes, Experian has received Top Employer™ and Great Place To Work™ accreditations, highlighting its commitment to a people-first workplace culture.

We're unlocking the power of data to help create a better tomorrow.

Technology
Industry
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Employees
1980
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Mission & Purpose

Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.