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Relief Shop Supervisor - Wokingham

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Helen & Douglas House

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Reading

AI generated summary

  • You should have retail experience, strong organizational and IT skills, a valid driving license, access to a vehicle, flexibility in work hours, and willingness to work weekends.
  • You will manage a busy shop, support volunteers, ensure great customer service, oversee sales, and adapt to changing schedules, including regular weekend work.

Requirements

  • Previous experience in mainstream or charity retail background
  • A good eye for detail
  • Strong organisational and IT skills
  • Experience of managing and training
  • Essential to hold a valid Driving License
  • Access to a vehicle for work purposes in order to commute to different shops
  • Flexibility required as working patterns will change regularly
  • Willingness to work regular weekends

Responsibilities

  • You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits.
  • Great customer service is crucial to what we do, so your previous experience in mainstream or charity retail background will help you hit the ground running.
  • To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and experience of managing and training.
  • Some of our shops are open 7 days-a-week and the role will require you to work regular weekends.
  • Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work.
  • We are committed to getting the best out of our applicants and employees.
  • We have therefore made the commitment to sharing interview questions prior to interview.
  • Should you be offered an interview, we will share interview questions with you in advance.

FAQs

What is the role of the Relief Shop Supervisor?

The Relief Shop Supervisor will work alongside a team of volunteers to maximize the shop's sales profits, ensuring great customer service and effective management and training of staff.

What type of contract is offered for this position?

This position is a zero-hour contract.

What is the hourly pay rate for this role?

The hourly pay rate for the Relief Shop Supervisor is £12.49.

Are travel expenses covered for this position?

Yes, you can claim travel expenses at a rate of 45p per mile, including parking charges where applicable.

Is a valid Driving License required for this job?

Yes, it is essential to hold a valid Driving License and have access to a vehicle for work purposes.

What are the working hours like for this role?

The role requires flexibility as working patterns will change regularly and may include regular weekends, as some of the shops are open 7 days a week.

What benefits does Helen & Douglas House offer?

Benefits include life assurance x4 your annual salary, mileage expense claims, participation in the NHS Pension Scheme, a group personal pension scheme with a 7% employer contribution, investment in professional development, an Employee Assistance Programme, and a commitment to equality, diversity, and inclusion.

Will I need to undergo any background checks?

Yes, everyone working for Helen & Douglas House will be required to undertake a Disclosure and Barring Service check.

Does Helen & Douglas House support diversity and inclusion?

Yes, Helen & Douglas House is committed to equality, diversity, and inclusion and positively encourages applications from all areas of the community. They run regular in-house EDI-focused events and workshops.

Are interview questions shared in advance?

Yes, the organization is committed to sharing interview questions with candidates prior to the interview.

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Helen & Douglas House

Science & Healthcare
Industry
201-500
Employees
1982
Founded Year

Mission & Purpose

A home from home when you need it most Helen & Douglas House helps local families cope with the challenges of looking after a terminally ill baby or child who will die prematurely. Helen & Douglas House is a home from home for local terminally ill children and their families. We provide round-the-clock care in a warm, loving environment. We’re a comforting cocoon filled with laughter, a peaceful place where families can create happy memories in their last days, weeks, months or years together.