A home from home when you need it most

Helen & Douglas House helps local families cope with the challenges of looking after a terminally ill baby or child who will die prematurely.



Helen & Douglas House is a home from home for local terminally ill children and their families. We provide round-the-clock care in a warm, loving environment. We’re a comforting cocoon filled with laughter, a peaceful place where families can create happy memories in their last days, weeks, months or years together.

Science & Healthcare

Helen & Douglas House

You need keen attention to detail, strong IT and organizational skills, team management experience, retail background, flexibility for changing hours, and willingness to work weekends.

You will support shop operations, manage volunteers, enhance sales, deliver excellent customer service, and adapt to changing weekly schedules. Flexibility for weekend work is required.

Customer Relations

Facilities Management

Oxford

<div>
 Join us as an Assistant Shop Manager in the Didcot shop and become an ambassador for our charity!
 You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so your previous experience in mainstream or charity retail background will help you hit the ground running.
 To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and previous experience of managing staff teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives.
 This is a permanent part-time role for 30 hours per week. In return we can offer you a salary of £19,484.40 - £20,005.60 per annum pro rata.
 This shop is open Monday - Saturday 09:00-16:30 and the role will require you to work regular weekends. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work. We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.
 Helen &amp; Douglas House offer the following benefits:
 <ul>
 <li>27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.</li>
 </ul>
 <ul>
 <li>Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.</li>
 </ul>
 <ul>
 <li>Life assurance x4 your annual salary.</li>
 </ul>
 <ul>
 <li>We are a direction agency for the NHS Pension Scheme.</li>
 </ul>
 <ul>
 <li>Group Personal Pension scheme with 7% employer contribution.</li>
 </ul>
 <ul>
 <li>Eye care voucher scheme.</li>
 </ul>
 <ul>
 <li>Cycle to work scheme.</li>
 </ul>
 <ul>
 <li>Octopus electric vehicle leasing scheme.</li>
 </ul>
 <ul>
 <li>Occupational sick pay and maternity pay.</li>
 </ul>
 <ul>
 <li>Enhanced maternity leave and shared paternity leave.</li>
 </ul>
 <ul>
 <li>A flexible working environment.</li>
 </ul>
 <ul>
 <li>Investment in your Continuous Professional Development.</li>
 </ul>
 <ul>
 <li>Employee Assistance Programme.</li>
 </ul>
 <ul>
 <li>Recommend a friend scheme.</li>
 </ul>
 <ul>
 <li>Commitment to Equality, Diversity &amp; Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.</li>
 </ul>
 As we evolve as an organisation, we recognise there is no Planet B. Sustainability and waste reduction are of utmost importance to us. Our goal is to be more energy sufficient, recycle wherever possible, treat our employees fairly, be diverse and inclusive, and partner with sustainable companies. By doing so, we aim to preserve the environment to protect the planet, improve our community and minimise our carbon footprint.
 Please note that everyone working for Helen &amp; Douglas House are required to undertake a Disclosure and Barring Service check. Helen &amp; Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
</div>


 Join us as an Assistant Shop Manager in the Didcot shop and become an ambassador for our charity!
 You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so your previous experience in mainstream or charity retail background will help you hit the ground running.
 To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and previous experience of managing staff teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives.
 This is a permanent part-time role for 30 hours per week. In return we can offer you a salary of £19,484.40 - £20,005.60 per annum pro rata.
 This shop is open Monday - Saturday 09:00-16:30 and the role will require you to work regular weekends. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work. We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.
 Helen & Douglas House offer the following benefits:
 
  27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
 
 
  Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
 
 
  Life assurance x4 your annual salary.
 
 
  We are a direction agency for the NHS Pension Scheme.
 
 
  Group Personal Pension scheme with 7% employer contribution.
 
 
  Eye care voucher scheme.
 
 
  Cycle to work scheme.
 
 
  Octopus electric vehicle leasing scheme.
 
 
  Occupational sick pay and maternity pay.
 
 
  Enhanced maternity leave and shared paternity leave.
 
 
  A flexible working environment.
 
 
  Investment in your Continuous Professional Development.
 
 
  Employee Assistance Programme.
 
 
  Recommend a friend scheme.
 
 
  Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
 
 As we evolve as an organisation, we recognise there is no Planet B. Sustainability and waste reduction are of utmost importance to us. Our goal is to be more energy sufficient, recycle wherever possible, treat our employees fairly, be diverse and inclusive, and partner with sustainable companies. By doing so, we aim to preserve the environment to protect the planet, improve our community and minimise our carbon footprint.
 Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.


Assistant Shop Manager - Didcot - Helen & Douglas House

Assistant Shop Manager - Didcot

You should have retail experience, strong organizational and IT skills, a valid driving license, access to a vehicle, flexibility in work hours, and willingness to work weekends.

You will manage a busy shop, support volunteers, ensure great customer service, oversee sales, and adapt to changing schedules, including regular weekend work.

Reading

<div>
 Join us as a Relief Shop Supervisor in Wokingham and become an advocate for our charity!
 You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so your previous experience in mainstream or charity retail background will help you hit the ground running.
 To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and experience of managing and training.
 This is a zero-hour contract and in return we can offer you an hourly rate of £12.49. On top of this, we will be able to to claim travel expenses for 45p per mile, including parking charges where applicable.
 Please note, it is essential that you hold a valid Driving License and have access to a vehicle for work purposes in order to commute to different shops.
 Some of our shops are open 7 days-a-week and the role will require you to work regular weekends. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work.
 We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance.
 Helen &amp; Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. Hospice care is often profoundly misunderstood: the work we do is uplifting, positive and the impact we have is life changing! Our hospice is a bright, dynamic, and joyful place to work, providing a lovely outdoor garden space for our patients and staff to both enjoy. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others to achieve clinical excellence.
 Helen &amp; Douglas House offer the following benefits:
 <ul>
 <li>Life assurance x4 your annual salary.</li>
 </ul>
 <ul>
 <li>Able to claim mileage expenses for travel to/from the shops.</li>
 </ul>
 <ul>
 <li>We are a direction agency for the NHS Pension Scheme.</li>
 </ul>
 <ul>
 <li>Group Personal Pension scheme with 7% employer contribution.</li>
 </ul>
 <ul>
 <li>Investment in your Continuous Professional Development.</li>
 </ul>
 <ul>
 <li>Employee Assistance Programme.</li>
 </ul>
 <ul>
 <li>Commitment to Equality, Diversity &amp; Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.</li>
 </ul>
 Please note that everyone working for Helen &amp; Douglas House are required to undertake a Disclosure and Barring Service check. Helen &amp; Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
</div>


 Join us as a Relief Shop Supervisor in Wokingham and become an advocate for our charity!
 You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so your previous experience in mainstream or charity retail background will help you hit the ground running.
 To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and experience of managing and training.
 This is a zero-hour contract and in return we can offer you an hourly rate of £12.49. On top of this, we will be able to to claim travel expenses for 45p per mile, including parking charges where applicable.
 Please note, it is essential that you hold a valid Driving License and have access to a vehicle for work purposes in order to commute to different shops.
 Some of our shops are open 7 days-a-week and the role will require you to work regular weekends. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work.
 We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance.
 Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. Hospice care is often profoundly misunderstood: the work we do is uplifting, positive and the impact we have is life changing! Our hospice is a bright, dynamic, and joyful place to work, providing a lovely outdoor garden space for our patients and staff to both enjoy. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others to achieve clinical excellence.
 Helen & Douglas House offer the following benefits:
 
  Life assurance x4 your annual salary.
 
 
  Able to claim mileage expenses for travel to/from the shops.
 
 
  We are a direction agency for the NHS Pension Scheme.
 
 
  Group Personal Pension scheme with 7% employer contribution.
 
 
  Investment in your Continuous Professional Development.
 
 
  Employee Assistance Programme.
 
 
  Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
 
 Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.


Relief Shop Supervisor - Wokingham - Helen & Douglas House

Relief Shop Supervisor - Wokingham

You need prior risk management, policy, governance experience, regulatory knowledge, and strong influencing and relationship management skills for success in this role.

You will enhance risk management, assure compliance to the Board, and develop processes and standards for effective policy implementation.

Consulting

Government & Politics

<div>
 Are you an experienced and confident risk or governance professional? If so, join our growing Data, Risk and Governance Team in this new exciting role!
 We are pleased to offer you the opportunity to help shape the governance and compliance landscape at Helen &amp; Douglas House by developing processes and implementing the change necessary for operational effectiveness.
 You will play a critical role in enhancing the risk management procedure, and will be responsible for providing assurance to the Board of Trustees &amp; Executive Team that the charity is fulfilling its legislative and compliance obligations. Your responsibilities will also include developing and embedding processes and standards to ensure effective policies are in place.
 While previous charity/third sector experience is not essential, previous risk management, policy and governance experience, and regulatory knowledge are necessary to ensure your success in this role. You will also possess strong influencing and relationship management skills.
 Please note, we are shortlisting and interviewing as applications come in, so advert may close early if the vacancy is filled. We advise you to apply as soon as possible, if interested.
 This role is a hybrid full-time role with 2 day per week spent working in our office in Cowley, Oxford. Pay range for this role is £35,923 to £46,026 per year.
 Helen &amp; Douglas House offer the following benefits:
 <ul>
 <li>27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.</li>
 </ul>
 <ul>
 <li>Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.</li>
 </ul>
 <ul>
 <li>Life assurance x4 your annual salary.</li>
 </ul>
 <ul>
 <li>We are a direction agency for the NHS Pension Scheme.</li>
 </ul>
 <ul>
 <li>Group Personal Pension scheme with 7% employer contribution.</li>
 </ul>
 <ul>
 <li>Eye care voucher scheme.</li>
 </ul>
 <ul>
 <li>Cycle to work scheme.</li>
 </ul>
 <ul>
 <li>Octopus electric vehicle leasing scheme.</li>
 </ul>
 <ul>
 <li>Occupational sick pay and maternity pay.</li>
 </ul>
 <ul>
 <li>Enhanced maternity leave and shared paternity leave.</li>
 </ul>
 <ul>
 <li>A flexible working environment.</li>
 </ul>
 <ul>
 <li>Investment in your Continuous Professional Development.</li>
 </ul>
 <ul>
 <li>Employee Assistance Programme.</li>
 </ul>
 <ul>
 <li>Recommend a friend scheme.</li>
 </ul>
 <ul>
 <li>Commitment to Equality, Diversity &amp; Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.</li>
 </ul>
 Helen &amp; Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
 Please note that everyone working for Helen &amp; Douglas House are required to undertake a Disclosure and Barring Service check. Helen &amp; Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
</div>


 Are you an experienced and confident risk or governance professional? If so, join our growing Data, Risk and Governance Team in this new exciting role!
 We are pleased to offer you the opportunity to help shape the governance and compliance landscape at Helen & Douglas House by developing processes and implementing the change necessary for operational effectiveness.
 You will play a critical role in enhancing the risk management procedure, and will be responsible for providing assurance to the Board of Trustees & Executive Team that the charity is fulfilling its legislative and compliance obligations. Your responsibilities will also include developing and embedding processes and standards to ensure effective policies are in place.
 While previous charity/third sector experience is not essential, previous risk management, policy and governance experience, and regulatory knowledge are necessary to ensure your success in this role. You will also possess strong influencing and relationship management skills.
 Please note, we are shortlisting and interviewing as applications come in, so advert may close early if the vacancy is filled. We advise you to apply as soon as possible, if interested.
 This role is a hybrid full-time role with 2 day per week spent working in our office in Cowley, Oxford. Pay range for this role is £35,923 to £46,026 per year.
 Helen & Douglas House offer the following benefits:
 
  27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
 
 
  Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
 
 
  Life assurance x4 your annual salary.
 
 
  We are a direction agency for the NHS Pension Scheme.
 
 
  Group Personal Pension scheme with 7% employer contribution.
 
 
  Eye care voucher scheme.
 
 
  Cycle to work scheme.
 
 
  Octopus electric vehicle leasing scheme.
 
 
  Occupational sick pay and maternity pay.
 
 
  Enhanced maternity leave and shared paternity leave.
 
 
  A flexible working environment.
 
 
  Investment in your Continuous Professional Development.
 
 
  Employee Assistance Programme.
 
 
  Recommend a friend scheme.
 
 
  Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
 
 Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
 Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.


Risk, Compliance & Governance Manager - Helen & Douglas House

Risk, Compliance & Governance Manager

You need customer service experience, attention to detail, strong organizational and IT skills, and previous staff management experience. Flexibility is essential, and a DBS check is required.

You will assist in maximizing sales, provide excellent customer service, manage volunteers, and utilize strong organizational and IT skills to support shop operations.

People, HR & Administration

<div>
 Join us as an Assistant Shop Manager in the Headington shop and become an ambassador for our charity!
 You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so your previous experience in mainstream or charity retail background will help you hit the ground running.
 To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and previous experience of managing staff teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives.
 This is a permanent part-time role for 30 hours per week. In return we can offer you a salary of £19,484.40 - £20,005.60 per annum.
 This shop is open Monday-Saturday 09:30-17:00 and Sunday 10:00-16:00, and the role will require you to work regular weekends. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work. We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.
 Helen &amp; Douglas House offer the following benefits:
 <ul>
 <li>27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.</li>
 </ul>
 <ul>
 <li>Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.</li>
 </ul>
 <ul>
 <li>Life assurance x4 your annual salary.</li>
 </ul>
 <ul>
 <li>We are a direction agency for the NHS Pension Scheme.</li>
 </ul>
 <ul>
 <li>Group Personal Pension scheme with 7% employer contribution.</li>
 </ul>
 <ul>
 <li>Eye care voucher scheme.</li>
 </ul>
 <ul>
 <li>Cycle to work scheme.</li>
 </ul>
 <ul>
 <li>Octopus electric vehicle leasing scheme.</li>
 </ul>
 <ul>
 <li>Occupational sick pay and maternity pay.</li>
 </ul>
 <ul>
 <li>Enhanced maternity leave and shared paternity leave.</li>
 </ul>
 <ul>
 <li>A flexible working environment.</li>
 </ul>
 <ul>
 <li>Investment in your Continuous Professional Development.</li>
 </ul>
 <ul>
 <li>Employee Assistance Programme.</li>
 </ul>
 <ul>
 <li>Recommend a friend scheme.</li>
 </ul>
 <ul>
 <li>Commitment to Equality, Diversity &amp; Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.</li>
 </ul>
 Please note that everyone working for Helen &amp; Douglas House are required to undertake a Disclosure and Barring Service check. Helen &amp; Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
</div>


 Join us as an Assistant Shop Manager in the Headington shop and become an ambassador for our charity!
 You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so your previous experience in mainstream or charity retail background will help you hit the ground running.
 To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and previous experience of managing staff teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives.
 This is a permanent part-time role for 30 hours per week. In return we can offer you a salary of £19,484.40 - £20,005.60 per annum.
 This shop is open Monday-Saturday 09:30-17:00 and Sunday 10:00-16:00, and the role will require you to work regular weekends. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work. We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.
 Helen & Douglas House offer the following benefits:
 
  27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
 
 
  Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
 
 
  Life assurance x4 your annual salary.
 
 
  We are a direction agency for the NHS Pension Scheme.
 
 
  Group Personal Pension scheme with 7% employer contribution.
 
 
  Eye care voucher scheme.
 
 
  Cycle to work scheme.
 
 
  Octopus electric vehicle leasing scheme.
 
 
  Occupational sick pay and maternity pay.
 
 
  Enhanced maternity leave and shared paternity leave.
 
 
  A flexible working environment.
 
 
  Investment in your Continuous Professional Development.
 
 
  Employee Assistance Programme.
 
 
  Recommend a friend scheme.
 
 
  Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
 
 Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.


Helen & Douglas House

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