(REMOTE) - HR Representative - Contingent

Trinity Health

18d ago

Job
Full-time
Mid & Senior Level
Customer Relations
People, HR & Administration
Livonia
Remote

AI generated summary

You need HR expertise, 4-5 years in a high-volume role, knowledge of benefits and payroll, and advanced HRIS skills (Workday preferred). Strong communication and time management skills are essential.
You will manage HR service delivery, handle absence management, analyze data in Workday, resolve escalated cases, ensure compliance, and maintain relationships with staff and vendors.

Requirements

Must possess a comprehensive knowledge of Human Resources, Payroll, Accounting, Health & Welfare Benefits implementation, annual enrollment, and process integration as normally obtained through an Associate’s Degree and four (4) to five (5) years of progressive experience with increased responsibility in an HR Specialist or support role experience in a high volume work environment or an equivalent combination of education and experience. A Bachelor’s degree in Business Administration, Business Systems, Human Resources, or related field is preferred. A CEBS or PHR/PCP certification is preferred.
Experience in vendor management preferred.
Thorough understanding of benefit plan design, PTO and Payroll required.
Advanced proficiency of HRIS required. Must possess a comprehensive knowledge of HRIS and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience) Serves as subject matter expert on HR systems and tools and is able to identify when information appears out of alignment or incorrect. Familiarity with Workday, PeopleSoft, and Kronos time and attendance system preferred.
Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills.
Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment. Outstanding time management and productivity skills required.
Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and health ministries.
Demonstrated proficiency in MS Office Suite. Advance MS Excel skills desired.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Responsibilities

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.
Manages specialized Human Resource service delivery for the HR Service Center. Operates as subject matter expert in areas of vendor administration, employment status change administration, health and welfare plan administration, absence management, or other Human Resources functional areas. May serve as back-up for other specialty areas.
Specializes in absence management administration, including paid time off (PTO) payouts, reconciliation, transfers, bank management, and zero out.
Manages the production of Enterprise Interface Builders in Workday to effectively process PTO/Zero Outs and Benefits refunds/deductions. Using high level of expertise with MS Excel (VLOOKUP’s, conditional formatting, best technical practices).
Comprehensibly analyzes high volume of data reports to process transactions in Workday involving pay and benefits components.
Conducts root cause analysis research to identify solutions to daily inquiries.
Serves as a liaison between COE’s TIS, Legal, Local HR partners and Payroll.
Manages complex, escalated cases and acts to adjudicate appeals within the limits of the IRS Section 125 Plan and Trinity Health HR Policies. Reviews documentation and works with Total Rewards Benefits and Well-Being and the Legal Department to resolve cases and minimize exposure and risk.
Acts independently to audit vendor files and eligible participant and dependent reporting. Reviews and reconciles discrepancies with processes eligibility reports, unemployment and employment status changes with insurance carrier and Payroll.
Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.
Relies on expert knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, COBRA, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.
Builds and maintains collaborative relationships with health ministry staff, Payroll, Colleague and Labor Relation, HR Business Partners, HR Operations, and vendors to facilitate efficient management of escalated assignments.
Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
Supports and maintains an effective team environment by providing synergy to all processes.
Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.
Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Performs administrative activities, which includes completion, review, and approval of HR business transactions, preparing statistical/operational reports and conducting data integrity audits. Participates, as a department representative on cross/functional teams while maintaining regular work duties and performs other related duties as required.
Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

FAQs

What is the employment type for this position?

This position is part-time and hourly, but it is not eligible for benefits or PTO.

Is this a fully remote position?

Yes, this position is remote/work from home.

What are the primary responsibilities of the HR Representative?

The HR Representative provides expert direction in benefits and PTO administration, serves as a subject matter expert in Workday, and manages complex HR inquiries and resolutions.

What qualifications are required for this role?

A comprehensive knowledge of Human Resources, Payroll, and Health & Welfare Benefits, typically obtained through an Associate’s Degree and four to five years of progressive experience, is required. A Bachelor’s degree and HR-related certifications are preferred.

What kind of experience is preferred for this job?

Experience in vendor management and a thorough understanding of benefit plan design, PTO, and Payroll are preferred.

Is proficiency in any specific software required?

Yes, advanced proficiency in HRIS, especially Workday, and MS Office Suite, particularly MS Excel, is required.

Will there be any travel required for this position?

Yes, up to 10% travel may be required for in-person meetings or training.

How does the company approach diversity and inclusion?

Trinity Health integrates diversity, equity, and inclusion in all that we do, aiming to provide accessible and equitable care by valuing different lived experiences and backgrounds.

What kind of work environment can be expected?

The position operates in a typical office environment that is well-lit, temperature-controlled, and free from hazards, allowing for ergonomic work conditions.

What skills are emphasized for candidates?

Candidates should demonstrate excellent communication, analytical, problem-solving, and time management skills, with the ability to work independently and manage multiple tasks effectively.

Trinity Health

We are one of the largest not-for-profit, faith-based health care systems in the nation.

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.