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(REMOTE) HR Shared Services - Contingent

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Trinity Health

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Livonia
    Remote

AI generated summary

  • You need HR knowledge, 2 years in HR support, and familiarity with PeopleSoft/Workday. Strong communication, attention to detail, and PC skills are essential. An associate's degree is preferred.
  • You will administer HR policies, resolve inquiries, process transactions in Workday, maintain confidentiality, and support managers and associates with HR-related issues and self-service navigation.

Requirements

  • Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations. A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high-volume work environment or an equivalent combination of education and experience.
  • An associate's degree in HR, Business Administration, Business Systems, or related field is preferred.
  • Familiarity with PeopleSoft, Workday and Kronos time and attendance systems are preferred.
  • The role requires attention to detail and strong customer service experience.
  • Demonstrated decision making skills, excellent telephone communication skills, including strong listening and comprehension skills are required. Excellent interpersonal, analytical, problem solving are required.
  • Ability to organize and prioritize workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
  • Ability to effectively interact with various functional areas and Ministry Organizations.
  • Ability to work independently and with minimal supervision.
  • PC experience and demonstrated proficiency in MS Word, PowerPoint, Excel, Windows or related computer software. Good keyboarding skills with a high level of accuracy and attention to detail.
  • Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health

Responsibilities

  • Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.
  • Administers HR policies and procedures that cover multiple functional areas.
  • Investigates and resolves general issues related to HR processes and procedures, benefit programs and assist with related issues via telephone and e-mail. Provides prompt solutions, highly responsive and superior customer service to all inquiries by referencing Ministry Organization policies and procedures to ensure accuracy of response.
  • Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards. Processes employment verifications and requests for employment status. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.
  • Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.
  • Assists managers and associates with web-site navigation and self-service utilization.
  • Works with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes related events for associates.
  • Adheres to established regulations, processes, procedures, plans and systems.
  • Maintains confidentiality of department and associate information according to established practice.
  • Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required. Performs special projects and other related duties as required.
  • Other duties as needed and assigned by the manager.
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

FAQs

Do we support remote work?

Yes, this position allows for remote work.

Is this position full-time or part-time?

This position is part-time.

Are benefits or PTO provided for this position?

No, this position does not allow for benefits or PTO.

What are the minimum qualifications for this job?

The minimum qualifications include a High School diploma with two years of experience in an HR administrative or customer support role, or an equivalent combination of education and experience.

Is an associate's degree preferred for this role?

Yes, an associate's degree in HR, Business Administration, Business Systems, or a related field is preferred.

What experience with software systems is preferred for this position?

Familiarity with PeopleSoft, Workday, and Kronos time and attendance systems is preferred.

What skills are required for this position?

The role requires attention to detail, strong customer service experience, excellent communication skills, and the ability to organize and prioritize workload.

How will I interact with my coworkers in this role?

You will collaborate with other HR Service Center team members and effectively interact with various functional areas and Ministry Organizations.

What happens if I need assistance navigating HR processes?

You will assist managers and associates with website navigation and self-service utilization, as well as investigate and resolve issues related to HR processes.

Is there an opportunity for advancement in this job?

This job description does not specify opportunities for advancement, but performance and contributions to the team may impact future growth within the organization.

What does the role involve on a day-to-day basis?

The role involves administering HR policies, investigating and resolving HR-related inquiries, processing HR administration and benefits transactions, and performing various administrative tasks.

How should inquiries be documented in this position?

You must enter and document all incoming inquiries in detail utilizing the case management system to ensure a seamless transition between representatives.

Will I be handling confidential information in this position?

Yes, you will be required to maintain confidentiality of department and associate information according to established practices.

What is Trinity Health’s commitment to diversity?

Trinity Health integrates diversity, equity, and inclusion in all that they do, promoting a diverse workforce to provide accessible and equitable care.

What computer skills are necessary for this role?

Proficiency in MS Word, PowerPoint, Excel, Windows or related computer software, along with good keyboarding skills with high accuracy, is required.

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Trinity Health

We are one of the largest not-for-profit, faith-based health care systems in the nation.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.