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REMOTE Project-based roles - Bilingual Contact Centre Agent

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Deloitte

1mo ago

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Victoria
    Remote

Requirements

  • Strong written and verbal communication skills in both English and French
  • Empathy, compassion, cultural sensitivity and excellent listening skills
  • Ability to remain calm and non-judgmental during challenging calls
  • Professional customer service skills with a strong phone presence, and passion for the customer and customer experience
  • Previous customer service or contact centre experience
  • Additional relevant training in customer service and trauma-informed care is an asset
  • Availability to work flexible schedules including evenings until 8:00pm EST
  • Flexible and quick learner, able to adapt to continuously evolving client needs
  • Ability to adapt to new processes and procedures in a dynamic environment
  • Ability to multitask and have strong organizational skills
  • Ability to work independently and exercise good judgment
  • Self-driven with attention to detail and follow through
  • Minimum high school education. Post-secondary education is an asset, but not required.
  • As part of the Procom onboarding process, you will be required to pass a background check, which includes a criminal record check. In addition, a background check will be required annually if your contract is renewed.
  • As part of the interview and onboarding process, and to ensure ongoing identity verification, you will be required to:
  • show a piece of government issued ID during the interview so we can verify your identity;
  • send Procom two pieces of ID; and
  • send Deloitte a current photo of yourself which will be used as your profile picture.
  • For scheduled meetings, you may be required to be on video.
  • You must work in Canada at all times. Deloitte will monitor the location from which you connect to our systems.

Responsibilities

  • Collaborating with your contact centre and help desk teams to respond to customer inquiries via multiple channels such as phone and email.
  • Provide exceptional customer service by providing timely and accurate responses using industry technologies.
  • Identify opportunities for innovation and improvements in client service delivery and process efficiency.

FAQs

What is the job title for this position?

The job title is "Bilingual Contact Centre Agent - REMOTE Project-based roles."

What type of employment is this role?

This role is for an Independent Contractor.

Where can I work remotely from?

You can work remotely from anywhere in Canada.

What experience is required for this role?

Previous customer service or contact centre experience is required.

What are the work hours for this position?

The position requires flexibility to work various schedules, including evenings until 8:00 PM EST.

What languages are required for this job?

Candidates must be bilingual, able to communicate effectively in both English and French.

What is the compensation for this role?

The compensation is $22 per hour.

When is the project expected to start and end?

The project is expected to start in February 2025 and end in May 2025, with the possibility of extension.

What is required for the onboarding process?

Candidates will be required to pass a background check, provide government-issued ID during the interview, and send additional verification documents to Procom and Deloitte.

Is prior training in customer service an asset?

Yes, additional relevant training in customer service and trauma-informed care is considered an asset.

Are there specific skills looked for in potential candidates?

Yes, candidates should have strong communication skills, empathy, professionalism, organizational skills, and the ability to multitask.

Does Deloitte support diversity in hiring?

Yes, Deloitte encourages applications from all qualified candidates and supports diversity through various initiatives.

How do I apply for this job?

You can apply by submitting your resume and cover letter, saved as one file, by February 28, 2025.

Will there be opportunities for extension beyond the initial contract?

Yes, there is a possibility of extension beyond the initial contract period.

What is the purpose of Deloitte as a company?

Deloitte's purpose is to make an impact that matters to its clients, people, and communities, focusing on creating an inclusive and sustainable future for all.

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Deloitte

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

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