Logo of Huzzle

Home

Matches

Explore

Manage

REMOTE Project-based roles - Contact Centre Agent

image

Deloitte

1mo ago

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Regina
    Remote

Requirements

  • Strong written and verbal communication skills
  • Empathy, compassion, cultural sensitivity and excellent listening skills
  • Ability to remain calm and non-judgmental during challenging calls
  • Professional customer service skills with a strong phone presence, and passion for the customer and customer experience
  • Previous customer service or contact centre experience
  • Additional relevant training in customer service and trauma-informed care is an asset
  • Availability to work flexible schedules including evenings until 8:00pm EST
  • Flexible and quick learner, able to adapt to continuously evolving client needs
  • Ability to adapt to new processes and procedures in a dynamic environment
  • Ability to multitask and have strong organizational skills
  • Ability to work independently and exercise good judgment
  • Self-driven with attention to detail and follow through
  • Minimum high school education. Post-secondary education is an asset, but not required.

Responsibilities

  • Collaborating with your contact centre and help desk teams to respond to customer inquiries via multiple channels such as phone and email.
  • Provide exceptional customer service by providing timely and accurate responses using industry technologies.
  • Identify opportunities for innovation and improvements in client service delivery and process efficiency.

FAQs

Is this position fully remote?

Yes, this position is fully remote, but candidates must work from within Canada.

What is the pay rate for this role?

The compensation for this role is $20 per hour.

What are the expected working hours?

The shifts are evening and overnight, specifically from 3 PM to 11 PM EST or 11 PM to 7 AM EST, with five days of work and two weekdays off.

What is the duration of the project?

The project work is expected to start from April 2025 and run until July 2025, with the possibility of extension.

What kind of experience is required for this role?

Previous customer service or contact centre experience is required for this position.

Will a background check be conducted?

Yes, a background check, including a criminal record check, will be part of the onboarding process.

Are there any educational requirements for applicants?

A minimum of a high school education is required. Post-secondary education is an asset but is not mandatory.

How should applicants apply for this position?

Applicants should submit a cover letter and resume saved as one file by February 21, 2025.

What traits are important for success in this role?

Strong communication skills, empathy, adaptability, and the ability to multitask are important traits for success in this role.

Is a specific type of training beneficial for applicants?

Additional relevant training in customer service and trauma-informed care is considered an asset for applicants.

image

Deloitte

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

Article & News

Get notified when Deloitte posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?