FAQs
What is the primary responsibility of a Renewal Sales Representative at Splunk?
The primary responsibility is to manage and sell Term, Cloud, and perpetual license renewals of Splunk's software while working closely with Sales and Success Management teams to improve customer retention and drive growth.
Is there a sales quota associated with this role?
Yes, this position carries a sales quota.
What are some specific responsibilities of the Renewal Sales Representative?
Responsibilities include managing a sales territory, meeting assigned renewal and retention targets, identifying expansion opportunities, maintaining accurate account records, managing renewals from opportunity to invoice, and supporting operational processes to improve renewal efficiency.
What kind of experience is required for this position?
Candidates should have sales or renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and data/analytics, with a proven ability to meet or exceed sales targets for retention and growth.
Are there specific skills needed for this role?
Yes, key skills include the ability to create and communicate business value, excellent communication and listening skills, collaboration across functions, expertise in team selling, customer relationship management, and strong organizational skills.
How important is teamwork in this role?
Teamwork is very important. The candidate should have a team mentality and be willing to grow and assist teammates in their development.
Does the company value diversity?
Yes, Splunk values diversity and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or other legally protected characteristics.
What tools or platforms should a Renewal Sales Representative be familiar with?
Representatives should be familiar with tools such as Salesforce.com and Tableau dashboards for account management and customer interaction tracking.
What is the prediction for the forecasting ability needed in this role?
The candidate should have a demonstrated success in predictably and consistently delivering monthly and quarterly forecasts through strong opportunity management.
Is there a requirement for customer interaction in this position?
Yes, there is a requirement for direct customer interaction to build and develop client relationships, understand client needs, and communicate the value of products and services.