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Rental Sales Agent

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Europcar Mobility Group

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Madrid
  • Quick Apply

AI generated summary

  • You must have proven sales experience, product knowledge, strong customer service skills, a sales-driven attitude, and attention to detail in a fast-paced environment.
  • You will process rentals, provide exceptional customer service, maximize sales of upgrades and coverage, adhere to policies, identify additional services, and support branch operations as needed.

Requirements

  • Sales Background : Proven sales experience in a dynamic, fast-paced environment.
  • Product Expertise : Skilled in offering optional coverage products, vehicle upgrades, and additional services.
  • Strong customer service skills and the ability to communicate professionally.
  • A sales-driven attitude with a focus on meeting and exceeding targets.
  • Ability to work efficiently in a fast-paced, customer-focused environment.
  • Attention to detail and a commitment to providing accurate and timely service.

Responsibilities

  • Handle reservations and process rental agreements with accuracy and professionalism.
  • Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
  • Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
  • Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
  • Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
  • Assist customers by identifying any additional services or products that may enhance their rental experience.
  • Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
  • Support branch operations by performing additional duties as requested by management.

FAQs

What are the primary responsibilities of a Rental Sales Agent?

A Rental Sales Agent is responsible for handling reservations, processing rental agreements, maximizing sales opportunities, providing exceptional customer service, adhering to rental policies, and supporting branch operations.

What qualifications or experience are required for this position?

We are looking for candidates with proven sales experience in a fast-paced environment, strong customer service skills, product expertise in optional coverage and vehicle upgrades, and a sales-driven attitude.

Is there room for career advancement within the company?

Yes, there are opportunities for career development within our fast-growing company, allowing employees to enhance their professional growth.

How do we maximize sales opportunities in this role?

Rental Sales Agents maximize sales by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to customers while ensuring compliance.

What type of training will I receive?

New hires will receive comprehensive training to develop their sales techniques, product knowledge, and customer service skills necessary for success in the role.

What makes this position unique?

This position allows you to combine exceptional customer service with sales skills, playing a key role in enhancing the customer experience while contributing to the company's overall success.

What kind of company culture can I expect?

You can expect a dynamic team culture that values customer satisfaction, professional growth, and employee contributions toward enhancing service excellence.

Are weekend or holiday shifts required?

Yes, as a Rental Sales Agent, flexibility is important, and you may be required to work weekends and holidays to meet customer needs.

How will my performance be evaluated in this role?

Performance will be evaluated based on sales targets, customer satisfaction, compliance with rental policies, and overall contribution to team success.

Where can I find more information about the company?

You can find more information about Europcar Mobility Group and our services by visiting our website at www.europcar-mobility-group.com.

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Europcar Mobility Group

Travel & Leisure
Industry
5001-10,000
Employees

Mission & Purpose

Europcar Mobility Group is a global provider of mobility solutions, offering a wide range of services including car rental, car sharing, and fleet management. The company focuses on delivering flexible and efficient transportation options to meet the diverse needs of its customers, whether for business or personal use. Europcar Mobility Group's ultimate mission is to redefine mobility by providing innovative and sustainable solutions that enhance the convenience and accessibility of transportation. Their purpose is to offer seamless, reliable, and eco-friendly mobility services that adapt to the evolving demands of a dynamic world, supporting both individual and corporate mobility needs.