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Rental Service Officer / Vehicle Service Agent

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
  • Quick Apply

AI generated summary

  • You should have sales or customer service experience, strong communication skills, computer literacy, a valid Australian driver’s license, and flexibility for rotating shifts.
  • You will assist customers in renting vehicles, process agreements, address inquiries, inspect vehicles, achieve sales targets, maintain product knowledge, build customer relationships, clean vehicles, and transport them.

Requirements

  • To be considered, you should possess:
  • Previous experience in sales, customer service or retail
  • Car rental experience is highly desirable
  • Strong communication skills and ability to interact with customers
  • Computer literacy skills required
  • Ability to work efficiently in a fast-paced, high-pressure environment
  • Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
  • Valid Australian driver's license with a clean driving record
  • Current and ongoing Australian work rights
  • A positive can do attitude!

Responsibilities

  • Greet customers and assist them in renting vehicles as based on their preferences and needs
  • Process rental agreements accurately and efficiently
  • Address customer inquires and concerns promptly and professionally
  • Inspect vehicles before and after rental periods, noting any damages
  • Achieve or exceed sales targets
  • Maintain knowledge of current promotions, services, and products to assist with sales efforts
  • Build strong customer relationships to encourage repeat business and referrals
  • Detailing and cleaning vehicles to business quality standards
  • Refuel and transport vehicles

FAQs

What is the job title for this position?

The job title is Rental Service Officer / Vehicle Service Agent.

Where is this position located?

This position is located in South Melbourne.

What type of employment is being offered?

This is a full-time position.

What kind of experience is required to apply for this job?

Previous experience in sales, customer service, or retail is required, and car rental experience is highly desirable.

Are there any incentives or bonuses associated with this position?

Yes, there is a generous, uncapped incentive scheme that allows employees to maximize their income based on exceptional performance.

What are the main responsibilities of the Rental Service Officer?

The main responsibilities include assisting customers in renting vehicles, processing rental agreements, addressing customer inquiries, inspecting vehicles, achieving sales targets, and maintaining vehicle cleanliness.

Is there flexibility in work hours for this position?

Yes, there is flexibility as the role requires working on a rotating shift roster which includes weekends and public holidays.

Do I need to have a driver's license to apply for this position?

Yes, a valid Australian driver's license with a clean driving record is required.

Are there opportunities for career development in this role?

Yes, ongoing training and development opportunities are provided.

Does Europcar provide any employee discounts?

Yes, employees receive generous discounts including discounted car rental for staff, family, and friends, as well as discounts on health and pet insurance.

Is there support for mental health and wellbeing at Europcar?

Yes, there are mental health and wellbeing initiatives, including access to the Employee Assistance Program and the Calm App.

What should I bring to the job interview?

It is recommended to bring a copy of your resume, any relevant certifications, and be prepared to discuss your previous sales or customer service experience.

What skills are important for this position?

Strong communication skills, computer literacy, the ability to work efficiently in a fast-paced environment, and a positive attitude are important for this position.

Is car rental experience mandatory for this position?

While car rental experience is highly desirable, it is not mandatory. Previous experience in sales or customer service is sufficient.

How does the incentive program work?

The incentive program is based on sales performance, allowing employees to earn additional income based on their achievements in meeting or exceeding sales targets.

Travel & Leisure
Industry
5001-10,000
Employees

Mission & Purpose

Europcar Mobility Group is a global provider of mobility solutions, offering a wide range of services including car rental, car sharing, and fleet management. The company focuses on delivering flexible and efficient transportation options to meet the diverse needs of its customers, whether for business or personal use. Europcar Mobility Group's ultimate mission is to redefine mobility by providing innovative and sustainable solutions that enhance the convenience and accessibility of transportation. Their purpose is to offer seamless, reliable, and eco-friendly mobility services that adapt to the evolving demands of a dynamic world, supporting both individual and corporate mobility needs.