FAQs
What is the job title for this position?
The job title is Rental Service Officer / Vehicle Service Agent.
Where is this position located?
This position is located in South Melbourne.
What type of employment is being offered?
This is a full-time position.
What kind of experience is required to apply for this job?
Previous experience in sales, customer service, or retail is required, and car rental experience is highly desirable.
Are there any incentives or bonuses associated with this position?
Yes, there is a generous, uncapped incentive scheme that allows employees to maximize their income based on exceptional performance.
What are the main responsibilities of the Rental Service Officer?
The main responsibilities include assisting customers in renting vehicles, processing rental agreements, addressing customer inquiries, inspecting vehicles, achieving sales targets, and maintaining vehicle cleanliness.
Is there flexibility in work hours for this position?
Yes, there is flexibility as the role requires working on a rotating shift roster which includes weekends and public holidays.
Do I need to have a driver's license to apply for this position?
Yes, a valid Australian driver's license with a clean driving record is required.
Are there opportunities for career development in this role?
Yes, ongoing training and development opportunities are provided.
Does Europcar provide any employee discounts?
Yes, employees receive generous discounts including discounted car rental for staff, family, and friends, as well as discounts on health and pet insurance.
Is there support for mental health and wellbeing at Europcar?
Yes, there are mental health and wellbeing initiatives, including access to the Employee Assistance Program and the Calm App.
What should I bring to the job interview?
It is recommended to bring a copy of your resume, any relevant certifications, and be prepared to discuss your previous sales or customer service experience.
What skills are important for this position?
Strong communication skills, computer literacy, the ability to work efficiently in a fast-paced environment, and a positive attitude are important for this position.
Is car rental experience mandatory for this position?
While car rental experience is highly desirable, it is not mandatory. Previous experience in sales or customer service is sufficient.
How does the incentive program work?
The incentive program is based on sales performance, allowing employees to earn additional income based on their achievements in meeting or exceeding sales targets.