Logo of Huzzle

Home

Matches

Explore

Manage

Reservation Agent

image

RAFFLES

1mo ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You must understand pricing strategies, maximize revenue, handle reservations and customer queries, be detail-oriented, and have 2+ years in luxury hotels. Knowledge of Opera and MS Office is essential.
  • You will maximize revenue through sales calls, upselling, managing reservations, handling queries, ensuring data accuracy, and supporting marketing strategies and events.

Requirements

  • Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
  • Retail, Corporate, Leisure, Group, Other
  • Rate Restrictions, hurdles and availabilities
  • Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Be fluent on all hotel products and services
  • Handle faxes and emails pertaining to rooms reservations
  • Be fully conversant with all market segments and rate plans used across all distribution channels
  • Be flexible in sales technique through offering the right product to the right customer at the right time
  • Handle customer queries and complaints relating to Rooms Reservations
  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
  • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
  • Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Create hierarchies/relationships between Corporate Accounts
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
  • Be involved in all property PMS Conversions
  • Complete understand and effective use of the Hotel’s telephone system
  • Maintain the Reservation correspondence
  • Support the Reservations Manager and/or Revenue Management leader with special projects as required.
  • Ability to adapt to changing environment.
  • Attention to Detail
  • Ability to handle multiple tasks
  • Ability to organize work flow
  • Degree/Diploma in Training and Development or Hotel Management
  • Working knowledge of Opera, Microsoft Office.
  • Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
  • Luxury hotel or resort background preferred
  • Understands the local culture and have worked in the region.

Responsibilities

  • Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
  • Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Be fluent on all hotel products and services
  • Handle faxes and emails pertaining to rooms reservations
  • Be fully conversant with all market segments and rate plans used across all distribution channels
  • Be flexible in sales technique through offering the right product to the right customer at the right time
  • Handle customer queries and complaints relating to Rooms Reservations
  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
  • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
  • Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Create hierarchies/relationships between Corporate Accounts
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
  • Be involved in all property PMS Conversions
  • Complete understand and effective use of the Hotel’s telephone system
  • Maintain the Reservation correspondence
  • Support the Reservations Manager and/or Revenue Management leader with special projects as required.

FAQs

What is the primary responsibility of a Reservation Agent at Accor?

The primary responsibility of a Reservation Agent at Accor is to maximize rooms revenue through the conversion of telephone calls into sales while ensuring accurate reservations and customer satisfaction.

What qualifications are required for this position?

A Degree or Diploma in Training and Development or Hotel Management is required, along with a working knowledge of Opera and Microsoft Office.

How much experience is needed for this role?

A minimum of 2 years of experience as a Reservations Agent in a hotel or resort is required, with a preference for candidates with a luxury hotel or resort background.

What skills are important for a Reservation Agent?

Important skills include the ability to adapt to a changing environment, attention to detail, the ability to handle multiple tasks, and the ability to organize work flow.

Is knowledge of local culture important for this position?

Yes, understanding the local culture is important as it helps the Reservation Agent relate to customers and serve them effectively.

Will I need to handle customer complaints?

Yes, handling customer queries and complaints related to room reservations is a key responsibility of a Reservation Agent.

What tools will I be required to use in this role?

You will be required to effectively use current and new Revenue Management tools, including Opera PMS, and the hotel’s telephone system.

Are there opportunities for growth in this position?

Yes, Accor encourages personal growth and learning, providing opportunities for career advancement within the company.

How does Accor support its employees?

Accor supports its employees by welcoming them as they are, offering training and development opportunities, and encouraging career exploration within the company.

Will I be involved in special projects?

Yes, as a Reservation Agent, you will support the Reservations Manager and/or Revenue Management leader with special projects as required.

image

RAFFLES

Travel & Leisure
Industry
501-1000
Employees
1887
Founded Year

Mission & Purpose

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Maldives, Udaipur, Phnom Penh and Bali, among others. Raffles is part of Accor, a world leading hospitality group.