Logo of Huzzle

Home

Matches

Explore

Manage

Reservations Officer

image

Sofitel

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You must have strong communication skills, 2+ years in hospitality/reservations, knowledge of Opera and distribution channels, and an understanding of local market dynamics and competitors.
  • You will support the Reservations Manager, ensure adherence to SOPs, manage inventory, optimize revenue, monitor arrivals, communicate guest requests, and drive up-selling initiatives.

Requirements

  • Good communication - Oral and Written
  • Minimum of 2 years experience in Hospitality and Reservations
  • Familiar with the hotel operations available systems (Opera) and all distribution channels.
  • Understanding of the dynamics of regional & local market, local competitors and events of the destination.

Responsibilities

  • As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up-selling within the property and to ensure optimal use of all distribution channels.

FAQs

What is the job title for this position?

The job title is Reservations Officer.

Where is the job located?

The job is located at Sofitel Dubai The Palm on the East Crescent of Palm Jumeirah.

What are the primary responsibilities of the Reservations Officer?

The primary responsibilities include supporting the Reservations Manager, ensuring adherence to SOPs, maintaining and improving reservations operations, managing inventory, and driving up-selling within the property.

What qualifications are required for this role?

The qualifications required include good communication skills (oral and written), a minimum of 2 years experience in hospitality and reservations, familiarity with hotel operations systems (Opera) and distribution channels, and an understanding of the local market and competitors.

Is experience in hotel operations necessary for this position?

Yes, a minimum of 2 years experience in hospitality and reservations is required.

What systems should a candidate be familiar with for this role?

A candidate should be familiar with hotel operations systems, specifically Opera, and all distribution channels.

How does the role contribute to guest satisfaction?

The role contributes to guest satisfaction by ensuring a high degree of accuracy in guest reservations, managing guest requests, and maximizing revenue opportunities through effective inventory management.

Does this position involve any teamwork?

Yes, the Reservations Officer will work closely with the Reservations Manager and the reservations team to drive performance and improve operations.

What is the company culture at Sofitel Dubai The Palm?

The company culture emphasizes a warm French-Polynesian welcome, offering a tropical and relaxing sanctuary, and encourages employees to 'Live the French way' while indulging in excellence.

Are there opportunities for growth within the position of Reservations Officer?

Yes, there are opportunities for growth as the Reservations Officer will be actively involved in driving team performance and may take on additional responsibilities over time.

image

Sofitel

Sofitel Art de Vivre

Travel & Leisure
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Sofitel Hotels & Resorts is a global ambassador of modern French luxury, where passionate travelers can indulge in chic experiences that artfully blend the essence of each destination with the brand’s French art-de-vivre spirit. Part of ALL - the Accor Live Limitless lifestyle loyalty program and with more than 120 addresses worldwide, Sofitel promises heartfelt service and luxurious settings that are modern and sophisticated; places where each and every traveler can feel like a special guest and find joie-de-vivre in daily life, the French way. The luxury brand also includes Sofitel Legend, with its five heritage addresses, where the best of past and present converge to create ultimate luxury experiences that are both timeless and elegant. Stunning architecture and culturally-rich experiences.