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Residences Receptionist

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Hyatt Hotels Corporation

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
  • London

AI generated summary

  • You must possess strong communication skills, customer service experience, and proficiency in office software. Flexibility in scheduling and a friendly demeanor are essential.
  • You will greet guests, manage check-ins/outs, handle inquiries, provide information about services, and maintain a welcoming environment to ensure a positive guest experience.

Requirements

  • Job Requirements:
  • Previous experience in a similar role within hospitality or residential environment is essential.
  • Excellent verbal and written communication skills.

Responsibilities

  • Be the first point of contact for our residents and assist them throughout their stay
  • Create positive connections and understand their requirements, ensuring high levels of satisfaction and exceeding their expectations
  • Liase and work closely with other departments such as Housekeeping, Security and Engineering
  • Manage phone, email, and in-person requests, anticipating resident needs
  • Provide residents and their guests with property facilities and local area information, including events and activities
  • Support with Front Office related activities at the Park Hyatt London River Thames Hotel

FAQs

What are the main responsibilities of a Residences Receptionist?

The main responsibilities include being the first point of contact for residents, assisting them throughout their stay, managing requests via phone, email, and in-person, and providing information about property facilities and the local area. The role also involves liaising with other departments such as Housekeeping, Security, and Engineering.

What qualifications or experience are required for this position?

Previous experience in a similar role within a hospitality or residential environment is essential. Candidates should also possess excellent verbal and written communication skills.

What benefits can I expect from working as a Residences Receptionist?

Benefits include 12 complimentary nights a year at Hyatt Hotels worldwide, discounted hotel stays for family and friends, a provided and laundered uniform, Headspace membership, a 50% discount on food and beverages at selected Hyatt Hotels, and continuous learning and development opportunities.

Are there opportunities for career growth within Hyatt?

Yes, Hyatt emphasizes continuous learning and development, providing clear career paths and job promotion opportunities across Hyatt Hotels worldwide.

What is the company culture like at Hyatt?

Hyatt values Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. The company is passionate about diversity, equity, and inclusion, and it celebrates individuality within its global teams.

Will training be provided for new hires?

Yes, Hyatt is committed to providing continuous learning and development opportunities to employees.

What is the location of the Park Hyatt London River Thames Residences?

The Park Hyatt London River Thames Residences is located in London, England, and will feature stunning views of the city and river.

How do I apply for the Residences Receptionist position?

Interested candidates can apply by following the application instructions provided in the job listing for the Residences Receptionist role.

What is the working level for this position?

This is an hourly/entry-level position within the Guest Service Operations team.

When is the opening date for Park Hyatt London River Thames Residences?

The residences are set to open in 2024.

Hyatt Hotels Corporation

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Hyatt Hotels Corporation is a leading global hospitality company that owns, manages, and franchises luxury and business hotels, resorts, and vacation properties. The company aims to provide authentic hospitality by making a difference in the lives of the people it touches every day. By offering exceptional service, comfortable accommodations, and unique experiences, Hyatt seeks to create a welcoming environment that fosters connections and enriches the lives of its guests, employees, and stakeholders worldwide.