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Residential Sales Admin and Compliance Officer

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AMAN

1mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Legal
  • Dubai

AI generated summary

  • You need luxury real estate sales experience, a business-related degree, AML/KYC knowledge, CRM proficiency, strong communication skills, and attention to detail.
  • You will manage KYC/AML compliance, support sales leads, conduct market research, oversee CRM, analyze legal contracts, and collaborate across departments for seamless operations.

Requirements

  • Experience:
  • Proven track record of success in luxury real estate sales, residential sales management, or hospitality.
  • Solid understanding of the UAE real estate regulatory environment, especially related to AML/KYC compliance.
  • Education:
  • Bachelor’s degree in business, hospitality, real estate, compliance, or a related field.
  • AML/KYC certifications are preferred.
  • Skills:
  • Proficiency in CRM software, client check tools, Microsoft Office Suite (Excel, Word).
  • Exceptional communication and interpersonal skills with the ability to build rapport with high-net-worth individuals.
  • Strong organizational skills and the ability to handle multiple priorities simultaneously.
  • Soft Skills:
  • Strategic thinking with an ability to analyse and adjust to market dynamics.
  • Ability to work under pressure and meet deadlines.
  • High level of attention to detail and accuracy.

Responsibilities

  • KYC/AML Compliance
  • Register for goAML and develop, implement, and manage AML and KYC procedures for Aman clients.
  • Educate and train sales managers on AML policies and compliance protocols.
  • Monitor and report suspicious transactions to prevent money laundering.
  • Assess risks associated with each client prior to forwarding details to developers.
  • File quarterly and annual compliance reports, ensuring timely submission.
  • Conduct an independent audit of the compliance framework on an annual basis.
  • Sales Support and Lead Management
  • Assist with the lead generation process and ensure timely follow-up to convert leads into sales.
  • Track and manage sales leads, ensuring efficient delegation and follow-up by Sales Directors.
  • Work closely with the marketing team to optimize lead generation strategies, including events, promotions, and digital campaigns.
  • Market Research and Competitive Analysis
  • Stay informed on market trends, competitor offerings, and industry developments.
  • Provide insights to adjust sales strategies to position Aman Residences as a top luxury option in the market.
  • CRM Management and Reporting
  • Manage the CRM system, ensuring accurate and up-to-date client information.
  • Prepare and present regular sales reports for management, highlighting key performance metrics and areas for improvement.
  • Legal Contract Expertise
  • Analyse and interpret legal contracts, ensuring all information is accurate and compliant.
  • Personalize contracts to reflect the specific needs of each buyer, ensuring clarity and satisfaction throughout the transaction process.
  • Cross-Department Collaboration
  • Collaborate with marketing, legal, and operations teams to ensure smooth execution of the sales process and client satisfaction.

FAQs

What is the primary responsibility of the Residential Sales Admin and Compliance Officer?

The primary responsibility is to support the sales team, manage sales leads, and ensure compliance with KYC and AML regulations for potential buyers of UAE-based projects.

Is experience in luxury real estate necessary for this role?

Yes, a proven track record of success in luxury real estate sales or related fields is required.

What kind of training is provided to the sales team?

The Residential Sales Admin and Compliance Officer will educate and train sales managers on AML policies and compliance protocols.

Are AML/KYC certifications required for this position?

While AML/KYC certifications are preferred, they are not mandatory.

Will the role involve collaboration with other departments?

Yes, the position requires collaboration with marketing, legal, and operations teams to ensure smooth execution of the sales process and client satisfaction.

What tools and software should a candidate be proficient in?

Candidates should be proficient in CRM software, client check tools, and Microsoft Office Suite (Excel, Word).

What qualifications are needed for this position?

A Bachelor’s degree in business, hospitality, real estate, compliance, or a related field is required.

How often will compliance reports need to be filed?

Compliance reports need to be filed quarterly and annually, ensuring timely submission.

What skills are necessary for success in this role?

Essential skills include exceptional communication, organizational skills, and the ability to handle multiple priorities simultaneously.

Does the job require market research and competitive analysis?

Yes, the role involves staying informed on market trends, competitor offerings, and providing insights to adjust sales strategies.

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AMAN

34 Destinations in 20 Countries.

Travel & Leisure
Industry
1001-5000
Employees
1988
Founded Year

Mission & Purpose

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.