FAQs
What is the working hours for the Retail Advisor position?
The position is for 16 hours per week, but flexibility is essential as you may be required to work additional hours as needed.
Is prior experience required for this role?
No prior experience is explicitly required, but good active listening skills, empathy, and excellent communication skills are essential.
What kind of training will I receive?
You will undergo an exceptional induction program that includes a 4-day (30 hours) training session within the first two weeks of your start date to prepare you for the role.
What are the job responsibilities of a Retail Advisor?
As a Retail Advisor, your main responsibilities include delivering outstanding customer care, meeting store targets, promoting O2 products and services, and contributing to the overall success of the store.
Are there opportunities for career development?
Yes, the role offers opportunities for personal development with support from store leadership and O2 resources.
What is the starting pay for this position?
The starting pay for this position is £11.81 per hour, with the potential to earn more through the accreditation programme.
How many days of annual leave do employees receive?
Employees receive 23 days of annual leave, plus an additional day off to celebrate their birthday, with the option to buy and sell leave to suit personal needs.
Are there any benefits offered to employees?
Yes, there are several benefits, including an excellent pension scheme, employee BUPA medical cover, health care plan, life assurance, and various family-friendly policies.
What is the recruitment process for this position?
The recruitment process includes submitting an application, a call with a recruiter for a competency-based interview, and a comprehensive interview with the hiring manager at the store.
Will I have to undergo any background checks?
Yes, candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment, including background checks and other relevant security assessments.