FAQs
What are the working hours for the Retail Advisor position?
The Retail Advisor position requires 20 hours of work per week, with flexibility to work additional hours as needed.
What kind of training will I receive for this role?
You will experience an exceptional induction program that includes a 4-day (30 hours) training within the first two weeks of your start date to prepare you for success in serving our customers.
Is there a possibility of additional benefits?
Yes, in addition to a competitive hourly rate, you can earn more through our accreditation program, and enjoy benefits such as annual leave, a pension scheme, medical cover, and family-friendly policies.
What qualities are required for this position?
The must-haves for this role include good active listening skills, empathy, excellent communication skills, and self-motivation to hit sales targets, along with an interest in technology.
What is included in the employee benefits?
Employee benefits include a competitive hourly rate, 23 days’ annual leave (plus a birthday day off), a pension scheme, BUPA medical cover, life assurance, and various family-friendly policies.
What does the recruitment process entail?
The recruitment process involves submitting an application, a call from a recruiter for a competency-based telephone interview, a comprehensive interview at the store if successful, and then receiving an offer to start your training.
Are there any security vetting checks for this position?
Yes, all candidates selected for this position are required to complete security vetting checks, including background checks and other relevant security assessments, prior to the commencement of employment.
How can I inform you about my specific support needs during the recruitment process?
You can inform a team member about any specific support needs you have during the recruitment process, and accommodations will be tailored to ensure a smooth and inclusive experience for you.
What will be my main responsibilities as a Retail Advisor?
As a Retail Advisor, your main responsibilities will include promoting O2 products and services, meeting store targets, understanding customer needs, and providing outstanding customer care while contributing to the overall success of the team.
What does the ‘Why O2?’ message refer to?
The ‘Why O2?’ message is part of the tailored recommendations you will create by effectively communicating the unique benefits of O2 products and services to customers.