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Retail Assistant Berlin (Part-time)

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Rapha

Sep 18

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You need strong people skills, customer service focus, flexibility, and an interest in cycling or active sports. Good English, basic sales knowledge, and admin skills are essential.
  • You will engage visitors, drive sales, manage stock, maintain a welcoming environment, assist with events, and support your team while embodying Rapha's core values.

Requirements

  • A passion for delivering legendary customer experiences
  • Strong people skills – a good communicator, approachable and engaging
  • Ability to prioritise and demonstrate initiative
  • Ability to be flexible and agile to meet business needs
  • An appreciation and an interest in cycling and/or active sports
  • Eine Teilzeitstelle 8 - 24 Std /Woche
  • Solide kommunikative und zwischenmenschliche Fähigkeiten
  • Fokus auf Kundenservice
  • Freundliche, hilfsbereite, selbstbewusste und engagierte Persönlichkeit
  • Gute bis sehr gute Englischkenntnisse
  • Grundlegendes Verständnis der Verkaufsprinzipien und Kundendienstpraktiken
  • Grundlegende Administrationsfähigkeiten
  • Begeisterung am Radsport und/oder Aktivsport

Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all visitors
  • Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
  • Create a friendly and welcoming environment, where the sport and culture of road cycling can flourish
  • Communicate positively about the brand at all times, be a Rapha ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
  • Manage point of sale operations such as checking and replenishing stock, ensuring sales areas, fitting rooms and checkout areas are clean and tidy through to clearing and re-sorting left behind stock
  • Assisting with the receiving of new shipments
  • Assist in the planning and delivery of clubhouse rides and events
  • Support the team and work together to create an inspiring and positive working environment

FAQs

What is the job title for this position?

The job title is Retail Assistant (M/W/D) part-time.

How many hours per week is this part-time role?

The part-time role requires 8 to 24 hours per week.

Where is the Rapha Clubhouse located for this position?

This position is for the Rapha Clubhouse in Berlin.

What is the primary mission of Rapha?

Rapha's mission is to make cycling the most popular sport in the world and to promote an inclusive community on and off the bike.

What kind of experience is expected from a candidate for this role?

Candidates should have a passion for delivering legendary customer experiences and strong people skills, along with some retail experience.

What responsibilities will the Retail Assistant have?

The Retail Assistant will deliver customer experiences, manage point of sale operations, assist with stock management, and support events and rides.

Is prior knowledge of cycling necessary for the candidate?

While not mandatory, having an appreciation and interest in cycling and/or active sports is preferred.

What key qualities does the ideal candidate possess?

The ideal candidate should be a good communicator, approachable, engaging, and able to prioritize tasks effectively.

Will the Retail Assistant be involved in events and rides?

Yes, the Retail Assistant will assist in planning and delivering clubhouse rides and events.

How does Rapha describe its retail space?

The Rapha retail stores, or Clubhouses, are inspiring meeting places for cyclists, featuring a retail space, café, and event programming for the cycling community.

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Rapha

At Rapha, it’s our purpose to inspire the world to live by bike. All of us believe that it’s never just a ride.

Retail & Consumer Goods
Industry
201-500
Employees
2004
Founded Year

Mission & Purpose

Founded by Simon Mottram in London in 2004, Rapha makes the world’s finest cycling clothing. For 15 years, our products have redefined comfort, performance, and style for cyclists from absolute beginners through to WorldTour professionals. Born from a love of the sport, Rapha regularly organises and sponsors unique rides and events. The Rapha Cycling Club was founded in 2015 to bring cyclists together, and today there are already more than 17,000 members worldwide. Our 21 Clubhouses across Europe, North America and Asia have become hubs for RCC members and local cyclists, offering a café space and stocking the latest products. Rapha is proud to have worked with the sport's best athletes from its earliest days. First, as title sponsor to the British UCI Continental team Rapha-Condor from 2005 to 2012, then as clothing supplier to Team Sky from 2012 to 2016. We continue to work at the top tiers of professional cycling with the women’s UCI WorldTour team CANYON//SRAM since 2016, and, after publishing a two-year study on the state of the sport titled the Rapha Roadmap, we have returned to the men’s WorldTour with EF Education First Pro Cycling from 2019.