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Retail Associate (38 hours) - Bicester

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New Balance

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Oxford

AI generated summary

  • You must be a team player with customer service skills, a passion for retail, basic math ability, effective communication, a flexible schedule, and a desire to learn.
  • You will achieve KPIs, ensure customer satisfaction, maintain store presentation, follow policies, uphold health and safety standards, and assist management with various tasks.

Requirements

  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties as required from the management team

FAQs

What are the working hours for the Retail Associate position?

The Retail Associate position requires working 38 hours per week.

What qualities are you looking for in a candidate?

We are looking for a team player with customer service skills, a passion for retail and sales, a desire to learn, and effective communication skills.

Is experience in retail necessary for this job?

While previous retail experience can be beneficial, a genuine love for working with customers and a willingness to learn are equally important.

What responsibilities will I have as a Retail Associate?

Your responsibilities will include achieving personal KPIs, ensuring customer satisfaction, maintaining store standards, adhering to company policies, and following health and safety regulations.

Are flexible working hours available?

Yes, a flexible work schedule is required, including availability on weekends and holidays.

What benefits are offered to employees?

Employees enjoy competitive compensation, potential for bonuses, development opportunities, a generous staff discount, and a flexible uniform package.

Will I have opportunities for development within the company?

Yes, there are great development opportunities, and you may also be involved in projects across our European region.

What kind of work environment can I expect?

We provide an inclusive working environment across all our European locations, encouraging collaboration and support.

How can I contribute to store performance?

You can contribute by achieving your personal KPIs, delivering exceptional customer service, and helping maintain the store's commercial appeal.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.