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Retail Associate (38 hours) - White City

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New Balance

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should be a team player with customer service skills, a passion for retail, strong communication, basic math abilities, a desire to learn, and a flexible schedule for weekends and holidays.
  • You will achieve KPIs, ensure customer satisfaction, maintain store standards, follow company policies, uphold health and safety protocols, and assist management with various tasks.

Requirements

  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties as required from the management team

FAQs

What are the working hours for the Retail Associate position?

The Retail Associate position is for 38 hours per week, with a flexible schedule including weekends and holidays.

What are the key responsibilities of a Retail Associate?

Key responsibilities include achieving personal KPIs, delivering total customer satisfaction, maintaining store appearance, adhering to company policies, ensuring health and safety standards, and performing other duties as required by management.

Is previous retail experience required for this position?

While previous retail experience is preferred, a genuine passion for retail and sales, along with strong customer service skills, is essential.

What qualities are required for success in this role?

Successful candidates should be team players, demonstrate effective customer service skills, have a desire to learn, possess basic math abilities, and communicate effectively.

Are there opportunities for career development within the company?

Yes, New Balance offers great development opportunities for employees looking to grow within the brand.

What additional benefits does this position offer?

Benefits include competitive compensation, potential earnings through a Retail Bonus Scheme, generous staff discounts, an inclusive working environment, and a flexible uniform package.

How can I apply for the Retail Associate position?

Interested applicants can apply through the New Balance career website or by visiting the White City retail store for more information.

Will training be provided for new employees?

Yes, training will be provided to ensure new employees understand company policies, customer service expectations, and operational processes.

Is there a focus on health and safety in the store?

Yes, maintaining health, safety, and environmental standards is a key responsibility of all Retail Associates.

Can I expect to work in a diverse team?

Yes, New Balance promotes an inclusive working environment across all its European locations, allowing for a diverse team culture.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.