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Retail Associate - Keyholder (Full Time) - Dublin

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New Balance

1mo ago

  • Job
    Full-time
    Entry Level
  • Dublin

AI generated summary

  • You should be a team player with customer service skills, a passion for retail, basic math ability, POS understanding, effective communication, and a flexible schedule for weekends and holidays.
  • You will open/close the store, achieve KPIs, ensure customer satisfaction, maintain commercial standards, uphold safety protocols, and assist management with additional tasks as needed.

Requirements

  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Understanding of POS register systems
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • Open and close the store following the correct company procedures
  • Encourage continuous improvement through ongoing feedback
  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
  • Help to ensure the store remains commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties as required from the management team

FAQs

What are the primary responsibilities of a Retail Associate - Keyholder?

The primary responsibilities include opening and closing the store, encouraging continuous improvement, achieving personal KPIs, delivering customer satisfaction, maintaining store appearance, adhering to company policies, and ensuring health and safety standards.

What qualifications do I need to be successful in this role?

You should be a team player with customer service skills, a passion for retail and sales, a desire to learn, the ability to perform basic math, an understanding of POS systems, effective communication skills, and a flexible work schedule.

Is previous retail experience required for this position?

Previous retail experience is preferred but not explicitly required; a genuine passion for the role and the willingness to learn are highly valued.

What benefits does New Balance offer for this position?

Benefits include competitive compensation, potential earnings through a Retail Bonus Scheme, development opportunities, an inclusive work environment, a generous staff discount, project involvement across Europe, and a flexible uniform package.

Will I need to work weekends or holidays?

Yes, a flexible work schedule including weekends and holidays is required for this position.

How does New Balance support employee development?

New Balance offers great development opportunities, including potential project involvement across European locations, to help employees grow within the company.

What kind of training will be provided for new hires?

While the specific training details may vary, new hires can expect to receive training that focuses on customer service, retail operations, and company procedures, helping them to effectively fulfill their roles.

Do I need to have experience with POS systems?

While experience with POS register systems is preferred, having an understanding or willingness to learn can be sufficient.

New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.