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Retail Betting Assistant

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Flutter Entertainment Plc

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cork

AI generated summary

  • You must excel in customer engagement, stay calm under pressure, embrace technology, promote products, manage shop operations, and demonstrate leadership while focusing on results and teamwork.
  • You will manage shop operations, process customer bets across various channels, maintain presentation standards, and ensure compliance with Social Responsibility duties.

Requirements

  • - Love talking and getting to know our customers
  • - Staying calm under pressure
  • - Constantly look for ways to improve yourself and the shop
  • - Embrace technology
  • - Ability to promote our online products and services within our shops
  • - Provide an epic customer journey
  • - Exceed customer's expectations
  • - Build effective relationships with customers
  • - Create a warm and positive environment
  • - Serve customers both in shop and over the telephone
  • - Cross-sell retail and online products and services
  • - Clearly communicate answers to customer queries
  • - Inform customers about our latest promotions
  • - Step up and guide operations in the absence of the Shop and Deputy Manager
  • - Responsible for all shop operations including opening/closing procedures and cash management procedures
  • - Take and process customer bets through multiple channels
  • - Keep and maintain shop presentation standards
  • - Ability to adapt to different situations while staying customer obsessed
  • - Comply with Social Responsibility duties
  • - Proactive, eager, and focused on results
  • - Potential to achieve shop goals and targets
  • - Team player attitude and relish opportunities to show leadership skills

Responsibilities

  • Step up and guide operations in the absence of the Shop and Deputy Manager
  • Responsible for all shop operations including opening/closing procedures and cash management procedures
  • Taking and processing customer bets through our multiple channels available which include but are not limited to our betting terminals, telephone services and in shop transactions
  • Keeping and maintaining shop presentation standards
  • Ability to adapt to different situations while still staying completely customer obsessed
  • Play by the rules by complying with Social Responsibility duties

FAQs

What is the starting pay for the Retail Betting Assistant position?

The starting pay for the Retail Betting Assistant position is €13.05 per hour.

Is prior experience in the betting industry required for this role?

No, prior experience in the betting industry is not required, as training and knowledge will be provided.

What are the primary responsibilities of a Retail Betting Assistant?

The primary responsibilities include serving customers both in the shop and over the telephone, guiding operations in the absence of a manager, processing customer bets, maintaining shop presentation standards, and ensuring compliance with social responsibility duties.

Are there opportunities for career progression within the company?

Yes, there are numerous opportunities for career progression within Paddy Power, and employees are encouraged to map their journey to reach their career goals.

What additional benefits do Retail Betting Assistants receive?

Additional benefits include a salary increase after 12 months, premium pay for overtime and holidays, paid rest breaks, annual bonuses, discounts on Flutter shares, and a referral scheme.

Is health insurance provided for employees?

Yes, a 10% discount on health insurance is available for employees.

Are there any leave benefits offered by the company?

Yes, the company offers maternity and paternity leave top-up, wedding leave, and other leave benefits.

What kind of work environment can employees expect?

Employees can expect a warm and positive work environment that emphasizes building effective relationships with customers, along with a fun and engaging culture that includes activities like competitions and parties.

What kind of training will be provided for new employees?

New employees will receive training to gain the necessary knowledge about the betting industry and ongoing upskilling through the Learning Academy.

Is there a way to connect with team members outside of work?

Yes, there are opportunities to connect with team members through contests, parties, and events organized by the company.

Flutter Entertainment Plc

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.