FAQs
What benefits do you offer to Retail Customer Service Assistants?
We offer a range of benefits including a 25% discount on in-store goods (with some exclusions), paid holiday, flexible hours, access to the Retail Trust (which includes 24/7 online GP, financial and wellbeing services), discounts with other businesses through Perks at Work, family leave, opportunities for career progression, competitive pay rates, access to the Headspace app, Thrive wellbeing portal, and an Employee Assistance Programme, job security, a pension scheme, and a share save scheme.
Is prior retail experience required for this position?
No, prior retail experience is not required. We are looking for individuals with a passion for customer service, and we provide online and on-the-job training to help you develop the necessary skills and capabilities for the role.
What are the main responsibilities of a Retail Customer Service Assistant?
The main responsibilities include ensuring safety in line with bp policies, serving customers efficiently, creating a positive and inclusive work environment, preparing and serving food and drink from our Wild Bean Café, managing stock and deliveries, promoting bp offers and loyalty schemes, and maintaining cleanliness throughout the store and facilities.
How can I apply for the Retail Customer Service Assistant position?
To apply, you can log into the applicant portal on bpretailjobs.com, create a new account or log into an existing one, and apply for the roles you are interested in by clicking the "Apply" button at the bottom of each page. You will need to fill out your personal details and attach an up-to-date CV before submitting your application.
What type of working environment can I expect in this role?
You can expect a fast-paced retail environment where teamwork and collaboration are essential. We foster a positive and inclusive work culture that aligns with bp's beliefs.
Are there opportunities for career progression within bp?
Yes, there are opportunities for career progression. We encourage our employees to develop their skills and advance their careers within the company.
Do you provide any support for employee wellbeing?
Yes, we provide various wellbeing support options, including access to the Headspace app, the Thrive wellbeing portal, and the Employee Assistance Programme, along with support from the Retail Trust for mental, financial, and physical wellbeing.
What is the pay rate for this position?
We offer competitive pay rates for the Retail Customer Service Assistant position; specific rates will be discussed during the hiring process.
What type of training will I receive if hired?
If hired, you will receive both online and on-the-job training to help you develop the skills and capabilities necessary to excel in your role.