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Retail - Operations Analyst

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Howden Group Holdings

3mo ago

  • Job
    Full-time
    Entry Level
  • Banking & Finance
    Business, Operations & Strategy
  • London
  • Quick Apply

AI generated summary

  • You need insurance operations experience, strong communication skills, a methodical work approach, knowledge of underwriting practices, and a team player attitude aligned with our values.
  • You will onboard teams, maintain underwriting processes, ensure data accuracy, liaise with departments, manage binder set-ups, and provide reporting and support to underwriters and partners.

Requirements

  • Ideal candidates will have previous working experience within Insurance operations; and the preferred candidate would have a good understanding of delegated authorities.
  • Ideal candidates must have excellent communication skills both written and verbally
  • Ability to work quickly, efficiently and methodically
  • Ability to communicate new initiatives and ideas
  • In depth knowledge of operational and underwriting practices
  • A strong team player who is confident in their ability and also self-starting
  • Who we’re looking for:
  • At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond

Responsibilities

  • On-boarding of new underwriting teams (Lines of business & Offices) to the DUAL Target Operational Model.
  • Assisting with the maintenance, compliance and effectiveness of the teams underwriting processes.
  • Support the team during Binder set-up & renewals, more specifically with Binder testing and regulatory changes.
  • Overseeing the accuracy of data entry for all lines of business within the team; providing a first-class service to the underwriting teams.
  • Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing and IT and acts on behalf of the underwriting team, as point of contact.
  • Building strong relationships with carrier & broker partners.
  • Assisting with system monitoring and changes on the underwriting and broking systems required for the new teams; to include system changes, testing & reporting.
  • Main contact point for both Binder Brokers & Carriers.
  • Managing the reporting of monthly income and debt, both inwards and outwards (bordereaux understanding required).
  • Providing management information reporting.
  • Proactively and collaboratively works with Underwriters and other stakeholders, responding to any queries concerning policies, pulling ad-hoc reports, when required.
  • Monitoring of exception reporting with data entry & quality control.

FAQs

What is the primary focus of the Retail - Operations Analyst position at Howden?

The primary focus of the Retail - Operations Analyst position is to support the on-boarding of new underwriting teams, maintain and ensure the effectiveness of underwriting processes, assist with Binder set-up and renewals, and manage data accuracy and reporting within a fast-paced operational environment.

What key skills are required for the Operations Analyst role?

Key skills required for the Operations Analyst role include excellent organizational and interpersonal skills, strong analytical and problem-solving capabilities, attention to detail, and in-depth knowledge of operational and underwriting practices.

Is previous experience in insurance operations necessary for this position?

Yes, the ideal candidate should have previous working experience within insurance operations, as well as a good understanding of delegated authorities.

What type of work culture can one expect at Howden?

Howden promotes an inclusive culture driven by employee ownership and a people-first approach, emphasizing collaboration, personal development, sustainability, and community engagement, making it an appealing workplace for those who value these qualities.

Will there be opportunities for career progression within this role?

Yes, the Operations Analyst role offers significant potential for career progression, especially for candidates who demonstrate the right ability, drive, and attitude.

How does the role contribute to the overall operations at Howden?

The role contributes by ensuring the smooth on-boarding of new underwriting teams, maintaining compliance and best practices, overseeing data accuracy, and facilitating effective communication among various departments, thereby enhancing the operational efficiency of the organization.

What does the onboarding process involve for new underwriting teams?

The onboarding process involves integrating new underwriting teams into the DUAL Target Operational Model, assisting with Binder testing, regulatory changes, and ensuring the effectiveness of the teams' underwriting processes.

How does Howden prioritize diversity and inclusion in the workplace?

Howden promotes diversity and inclusion by treating all colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of various personal characteristics, thus allowing a diverse workforce to thrive.

What is the importance of communication skills in this role?

Excellent communication skills are crucial for the Operations Analyst role as the position requires liaising with multiple teams, conveying new initiatives, and providing information to stakeholders related to underwriting processes and systems.

What kind of reporting responsibilities does the Operations Analyst have?

The Operations Analyst is responsible for managing the reporting of monthly income and debt, producing management information reporting, and monitoring exception reports related to data entry and quality control.

Howden Group Holdings

We are an international insurance group with employee ownership at our heart.

Finance
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Howden Group Holdings is a leading international insurance group with employee ownership at its heart. Founded in 1994, it comprises Howden Broking and underwriting business DUAL. Howden Group Holdings’ businesses operate across Europe, Africa, Asia, the Middle East, Latin America, the USA, Australia and New Zealand.