FAQs
What is the primary responsibility of a Security Operations Manager at Mitie?
The primary responsibility of a Security Operations Manager at Mitie is to manage a portfolio of retail stores in the Northwest, ensuring that service delivery meets or exceeds budget requirements while coaching and supporting security officers to maintain an industry-leading security team.
What are some key duties associated with this role?
Key duties include managing the performance of the designated region, maintaining and reviewing Assignment Instructions and Risk Assessments, overseeing recruitment and succession planning, ensuring officer training and development, and managing Officer Development Leads in the region.
What qualifications or licenses are required for this position?
A Frontline Door Supervision or Security Guarding License is essential, and a CCTV License would be beneficial. Additionally, a Full UK Driving License is required.
What skills are important for a Security Operations Manager?
Important skills include excellent organizational and time management abilities, strong customer service orientation, exceptional verbal and written communication skills, resilience, adaptability, and proficiency in IT to a medium level.
What type of team dynamics is a Security Operations Manager expected to encourage?
The Security Operations Manager is expected to build, lead, and retain a team of security officers who demonstrate a commitment to the distinct service quality that Mitie offers compared to other security service providers.
How does the Security Operations Manager support their team?
The manager provides adequate training, advice, and support, conducts regular appraisals, offers open feedback for progression and career development, and implements sanctions for underperformance.
What is the expected approach towards client relationships for a Security Operations Manager?
The expected approach is to cultivate a strong customer service and client-focused attitude, building good working relationships with clients by being professional and approachable.
What type of flexibility is required for this role?
The role requires flexibility and adaptability to manage various situations that may arise while overseeing multiple retail locations and addressing the needs of both the officers and clients.
Where can this position be based?
This position is primarily based in the Northwest and surrounding area, managing a portfolio of retail stores within that region.
What is the management structure like for this role?
The Security Operations Manager will manage a team of security officers and report directly to the Retail Security Management Team, coordinating with Officer Development Leads assigned to the region.