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Retail Optical Assistant

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Vision Express

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You must provide excellent customer service, communicate clearly, maintain accurate records, work well in a team, manage pressure, have product knowledge, and keep the store organized and appealing.
  • You will assist customers with eyewear selection, conduct pre-screening exams, manage appointments, provide repairs, ensure satisfaction, and maintain an organized store environment.

Requirements

  • Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Responsibilities

  • Assist our customers in finding and selecting eyewear that meets their needs.
  • Help with frame adjustments, repairs, and fittings.
  • Perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
  • Provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs.
  • Play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service.
  • Help customers maximise their visual potential and enhance their lifestyle.
  • Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

FAQs

What are the primary responsibilities of a Retail Optical Assistant at Vision Express?

The primary responsibilities include assisting customers in selecting eyewear, performing frame adjustments and repairs, conducting pre-screening eye examinations, scheduling appointments, managing customer queries over the phone, and processing payments.

Is there flexibility in the working hours for this role?

Yes, we are open to discussing flexible working options to accommodate your ideal working week, whether it fits around the school run or if you prefer a compressed week.

What qualities make someone the perfect candidate for this role?

The ideal candidate should provide excellent customer service, have great communication skills, exceptional attention to detail, teamwork ability, the capacity to work under pressure, confidence, passion, and knowledge of optical products and services.

Are there opportunities for career growth within Vision Express?

Yes, there are numerous opportunities for career growth, including involvement in community initiatives, peer-to-peer knowledge sharing, and development within the EssilorLuxottica family.

What employee benefits are offered?

Benefits include a sales and performance-based bonus, pension scheme, life assurance, private medical cover, free eyewear annually, discounts for friends and family, a robust employee assistance program, and 33 days of annual leave which increases with years of service, among others.

Do I need prior experience in optics to apply for this role?

While prior experience in optics is beneficial, it is not mandatory. What is essential is a willingness to learn and a passion for providing excellent customer service.

What type of training will be provided for new employees?

New employees will receive comprehensive training on optical products, customer service techniques, in-store processes, and health and safety protocols to ensure they are well-equipped to assist customers effectively.

Can I get personal healthcare coverage for my family?

Yes, the private medical cover provided includes eligibility for family coverage.

Are there any bonuses or incentives for performance?

Yes, there are sales and performance-based bonuses as well as targeted incentives available to associates.

What does the working environment look like in the store?

The working environment is fast-paced, collaborative, and focused on customer satisfaction, with a visually appealing store layout in line with marketing guidance.

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Vision Express

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.