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We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone.

We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care.
Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.

Retail & Consumer Goods

Vision Express

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

You need excellent customer service skills, great communication, attention to detail, teamwork, and product knowledge in optics. Ability to thrive under pressure and maintain store appearance is essential.

You’ll assist customers with eyewear selection, fittings, and repairs, perform pre-screening exams, manage appointments, provide excellent service, and maintain an organized store environment.

Customer Relations

<div>
 <p><b>Role overview </b></p>
 <div>
  As a <b>Retail Optical Assistant</b> at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
 </div><br>
 <div>
  Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
 </div>
 <div>
  <br> <b>Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.</b>
 </div> <b> </b>
 <p><b>Who are we?</b></p><b> </b>
 <div>
  We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
 </div>
 <div>
  <br> Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
 </div> <b> </b>
 <p><b>Who is the perfect candidate?</b></p><b> </b>
 <ul>
  <li>Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns</li>
  <li>Great communication and rapport building to translate professional terminology into language understandable to patients</li>
  <li>Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations</li>
  <li>Ability to work as part of a team, with colleagues across the whole store</li>
  <li>The ability to work under pressure and handle challenging situations in a fast-paced retail environment</li>
  <li>Confidence, passion, drive and enthusiasm</li>
  <li>Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets</li>
  <li>Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.</li>
 </ul>
 <p>Anything else you should know?</p>
 <ul>
  <li>Sales and performance-based bonus</li>
  <li>Targeted incentives</li>
  <li>Pension scheme</li>
  <li>Life Assurance - 2 x your basic annual salary</li>
  <li>Private medical cover for you and your family</li>
  <li>Free eyewear annually with eligibility from day one of joining us!</li>
  <li>Opportunities to get involved in the OneSight EssilorLuxottica Foundation</li>
  <li>Discounts throughout the year for your friends and family</li>
  <li>Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between</li>
  <li>33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday</li>
  <li>Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan</li>
  <li>Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels</li>
  <li>Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme</li>
  <li>And so much more!</li>
 </ul>
</div>


 Role overview 
 
  As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
 
 
  Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
 
 
   Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
   
 Who are we? 
 
  We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
 
 
   Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
   
 Who is the perfect candidate? 
 
  Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  Great communication and rapport building to translate professional terminology into language understandable to patients
  Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  Ability to work as part of a team, with colleagues across the whole store
  The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  Confidence, passion, drive and enthusiasm
  Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
 
 Anything else you should know?
 
  Sales and performance-based bonus
  Targeted incentives
  Pension scheme
  Life Assurance - 2 x your basic annual salary
  Private medical cover for you and your family
  Free eyewear annually with eligibility from day one of joining us!
  Opportunities to get involved in the OneSight EssilorLuxottica Foundation
  Discounts throughout the year for your friends and family
  Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
  33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
  Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
  Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
  Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
  And so much more!
 


Retail Optical Assistant - Vision Express

Retail Optical Assistant

You must provide excellent customer service, communicate clearly, maintain accurate records, work well in a team, manage pressure, have product knowledge, and keep the store organized and appealing.

You will assist customers with eyewear selection, conduct pre-screening exams, manage appointments, provide repairs, ensure satisfaction, and maintain an organized store environment.

You must excel in customer service, communicate effectively, pay attention to detail, work well in a team, handle pressure, promote optical products, and maintain a visually appealing store.

You will assist customers in selecting eyewear, perform frame adjustments, conduct pre-screening exams, manage appointments, provide excellent service, and maintain the store's organization and appearance.

Sales & Business Development

Peterborough

You must provide excellent customer service, communicate effectively, pay attention to detail, work well in a team, thrive under pressure, be knowledgeable about optical products, and maintain store organization.

You will assist customers with eyewear selection, adjust and repair frames, perform pre-screening exams, manage appointments, and maintain a visually appealing store environment while providing excellent service.

Vision Express

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