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Retail Optical Assistant

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Vision Express

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You need excellent customer service skills, great communication, attention to detail, teamwork, and product knowledge in optics. Ability to thrive under pressure and maintain store appearance is essential.
  • You’ll assist customers with eyewear selection, fittings, and repairs, perform pre-screening exams, manage appointments, provide excellent service, and maintain an organized store environment.

Requirements

  • Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Responsibilities

  • As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
  • Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
  • Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

FAQs

What are the main responsibilities of a Retail Optical Assistant?

As a Retail Optical Assistant, you will assist customers in selecting eyewear, perform frame adjustments and repairs, conduct pre-screening eye examinations, handle administrative tasks like scheduling appointments, answering customer queries, and processing payments.

What qualifications are necessary to apply for this position?

While specific qualifications are not mentioned, strong customer service skills, attention to detail, and a knowledge of optical products and services are essential for success in this role.

Are flexible working hours available?

Yes, we encourage candidates to discuss their ideal working hours, and we are open to flexible options to accommodate various schedules.

What is the company culture like at Vision Express?

Vision Express values customer service, teamwork, and a supportive work environment, aiming to help customers 'See More and Be More' while providing opportunities for staff to grow and develop.

What employee benefits do you offer?

Benefits include a sales and performance-based bonus, pension scheme, life assurance, private medical cover, annual free eyewear eligibility, employee discounts, 33 days annual leave, and various flexible health benefits.

Does the position require previous optical experience?

While previous optical experience may be beneficial, it is not explicitly required. A passion for customer service and a willingness to learn about optical products are important.

Is there room for growth within the company?

Yes, Vision Express provides opportunities for career development, including involvement in community initiatives and internal collaboration channels for knowledge sharing.

Can employees suggest changes to improve the working environment?

Yes, we encourage feedback and suggestions from employees to create a better working environment and improve overall service delivery.

What kind of training will be provided to new employees?

New employees will receive training that covers customer service, product knowledge, and skills necessary to assist customers effectively within the optical retail environment.

Is there an opportunity for involvement in community initiatives?

Yes, employees can get involved in the OneSight EssilorLuxottica Foundation, which focuses on providing vision care to those in need.

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Vision Express

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.