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Retail Optical Assistant

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Vision Express

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Manchester

AI generated summary

  • You must provide excellent customer service, communicate effectively, pay attention to detail, work well in a team, thrive under pressure, be knowledgeable about optical products, and maintain store organization.
  • You will assist customers with eyewear selection, adjust and repair frames, perform pre-screening exams, manage appointments, and maintain a visually appealing store environment while providing excellent service.

Requirements

  • Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Responsibilities

  • Assist our customers in finding and selecting eyewear that meets their needs.
  • Help with frame adjustments, repairs, and fittings.
  • Perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
  • Provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs.
  • Play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

FAQs

What does the role of a Retail Optical Assistant involve?

The Retail Optical Assistant's role involves assisting customers in selecting eyewear, performing frame adjustments, repairs, and fittings, conducting pre-screening eye examinations, scheduling appointments, handling customer queries, and processing payments.

Is there flexibility in working hours?

Yes, we are open to discussing flexible working options that fit your ideal schedule, whether you need hours to accommodate a school run or prefer a compressed workweek.

What qualities does the ideal candidate possess?

The ideal candidate should provide excellent customer service, communicate effectively, pay attention to detail, work well as part of a team, handle pressure in a fast-paced environment, and have knowledge of optical products and services.

Are there any benefits associated with this position?

Yes, benefits include sales and performance-based bonuses, a pension scheme, private medical cover, free eyewear annually, discounts for friends and family, 33 days of annual leave, and opportunities for involvement in community initiatives.

Will I receive any training for this role?

Yes, as part of our commitment to employee development, we offer training to enhance your knowledge of our optical products and services, as well as customer service skills.

What kind of tasks will I perform in this role?

You will assist customers with eyewear selection, conduct frame adjustments and fittings, perform pre-screening eye examinations, manage appointment scheduling, handle customer inquiries, and process payments.

Are there opportunities for career advancement?

Yes, there are opportunities for advancement within the company, and we encourage employees to pursue career development through internal channels and training programs.

Is experience in retail necessary for this position?

While prior retail experience is beneficial, it is not strictly necessary. A passion for customer service and willingness to learn are valued traits for this role.

How do you support employee well-being?

We provide an Employee Assistance Program for confidential support, flexible health-related benefits, and opportunities to engage in community initiatives through the OneSight EssilorLuxottica Foundation.

Can I expect any performance-based incentives?

Yes, there are targeted incentives as part of this role, rewarding you for meeting sales and performance goals.

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Vision Express

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.