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Retail Optical Assistant

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Vision Express

2mo ago

  • Job
    Full-time
    Entry Level
  • London

AI generated summary

  • You should possess excellent customer service skills, attention to detail, and a passion for optics. Prior retail experience is a plus, along with the ability to work in a fast-paced environment.
  • You will assist customers with eyewear selection, perform eye tests, manage inventory, handle transactions, and provide excellent service to ensure a positive shopping experience.

Requirements

  • - Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • - Great communication and rapport building to translate professional terminology into language understandable to patients
  • - Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • - Ability to work as part of a team, with colleagues across the whole store
  • - The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • - Confidence, passion, drive and enthusiasm
  • - Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • - Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Responsibilities

  • - Assist our customers in finding and selecting eyewear that meets their needs
  • - Help with frame adjustments, repairs, and fittings
  • - Perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments
  • - Provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs
  • - Play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service
  • - Help customers maximise their visual potential and enhance their lifestyle
  • - Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance

FAQs

What is the main responsibility of a Retail Optical Assistant at Vision Express?

The main responsibility of a Retail Optical Assistant at Vision Express is to assist customers in finding and selecting eyewear that meets their needs, which includes helping with frame adjustments, repairs, and fittings, as well as performing pre-screening eye examinations and handling administrative tasks like scheduling appointments and processing payments.

Is there flexibility in the working hours for this position?

Yes, there is flexibility in the working hours for this position. Vision Express encourages candidates to discuss their ideal working week, whether it fits around personal commitments like school runs or if they prefer a compressed work schedule.

What qualities make someone the perfect candidate for this role?

The perfect candidate should possess excellent customer service skills, strong communication abilities, exceptional attention to detail, the capability to work well in a team, the ability to handle pressure in a fast-paced environment, confidence and enthusiasm, knowledge of optical products and services, and a commitment to maintaining an organized and visually appealing store.

What are the benefits offered to Retail Optical Assistants at Vision Express?

Benefits include a sales and performance-based bonus, targeted incentives, a pension scheme, life assurance, private medical cover for employees and their families, free eyewear eligibility from day one, discounts for friends and family, 33 days of annual leave (increasing with service), flexible health-related benefits, opportunities for community involvement, and various lifestyle benefits.

What kind of training or knowledge is expected from a Retail Optical Assistant?

A Retail Optical Assistant is expected to have knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them while promoting products and services to help achieve store targets.

What type of environment will I be working in as a Retail Optical Assistant?

As a Retail Optical Assistant, you will be working in a dynamic retail environment that may be in a busy city center flagship store, a smaller village store, or a coastal location, depending on where you are placed.

Are there opportunities for personal and professional development within Vision Express?

Yes, there are opportunities for personal and professional development within Vision Express, including involvement in the OneSight EssilorLuxottica Foundation and participation in a community with peer-to-peer knowledge sharing through internal channels.

Is there a requirement for prior knowledge or experience in optics for this role?

While prior experience in optics is beneficial, it is not explicitly required. However, candidates should demonstrate a willingness to learn about optical products and customer service techniques relevant to the role.

Vision Express

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.