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Retail Optical Assistant

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Vision Express

1mo ago

  • Job
    Full-time
    Entry Level

AI generated summary

  • You must provide excellent customer service, communicate effectively, maintain accurate records, work well in a team, thrive under pressure, and understand optical products while keeping the store organized.
  • You will assist customers with eyewear selection, perform pre-screening exams, manage phone queries, ensure excellent service, maintain store organization, and support fittings and repairs.

Requirements

  • - Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • - Great communication and rapport building to translate professional terminology into language understandable to patients
  • - Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • - Ability to work as part of a team, with colleagues across the whole store
  • - The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • - Confidence, passion, drive and enthusiasm
  • - Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • - Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Responsibilities

  • - Assist our customers in finding and selecting eyewear that meets their needs
  • - Help with frame adjustments, repairs, and fittings
  • - Perform some pre-screening eye examinations and administrative tasks such as scheduling appointments
  • - Support the phone lines from customer queries and processing payments
  • - Provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs
  • - Play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service
  • - Help customers maximise their visual potential and enhance their lifestyle
  • - Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance

FAQs

What are the main responsibilities of a Retail Optical Assistant at Vision Express?

As a Retail Optical Assistant, your main responsibilities include assisting customers in selecting eyewear, performing frame adjustments and fittings, conducting pre-screening eye examinations, handling administrative tasks such as scheduling appointments, supporting phone queries, and processing payments. Your goal is to provide excellent customer service and ensure customers leave satisfied with their eyewear.

Is there flexibility in the working hours for this role?

Yes, we are open to discussing flexible working options to fit around your needs, whether that’s hours to accommodate a school run or a compressed work week.

What qualities does Vision Express look for in the perfect candidate?

The ideal candidate should possess excellent customer service skills, strong communication abilities, exceptional attention to detail, teamwork skills, the ability to work under pressure, confidence, enthusiasm, product knowledge, and the capability to maintain an organized and visually appealing store environment.

Are there any employee benefits offered at Vision Express?

Yes, Vision Express offers a variety of benefits including a sales performance-based bonus, pension scheme, life assurance, private medical cover, free eyewear annually from day one, annual leave that increases with service, and many other flexible lifestyle and health-related benefits.

How does Vision Express support employee development and community engagement?

Employees have opportunities to get involved in the OneSight EssilorLuxottica Foundation and can join initiatives for peer-to-peer knowledge sharing and collaboration through internal channels.

What kind of training will I receive as a Retail Optical Assistant?

Training will be provided on optical products and services, customer service techniques, and any administrative tasks you'll need to perform, ensuring you have the knowledge and skills to help customers effectively.

Vision Express

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.