Logo of Huzzle

Home

Matches

Explore

Manage

Retail Optical Assistant

image

Vision Express

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Peterborough

AI generated summary

  • You must excel in customer service, communicate effectively, pay attention to detail, work well in a team, handle pressure, promote optical products, and maintain a visually appealing store.
  • You will assist customers in selecting eyewear, perform frame adjustments, conduct pre-screening exams, manage appointments, provide excellent service, and maintain the store's organization and appearance.

Requirements

  • Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Responsibilities

  • Assist our customers in finding and selecting eyewear that meets their needs.
  • Help with frame adjustments, repairs, and fittings.
  • Perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
  • Provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs.
  • Play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

FAQs

What are the primary responsibilities of a Retail Optical Assistant at Vision Express?

As a Retail Optical Assistant, your primary responsibilities include assisting customers in selecting eyewear, performing frame adjustments, repairs, and fittings, conducting pre-screening eye examinations, scheduling appointments, handling customer queries, and processing payments.

Is there flexibility in the working hours for this role?

Yes, Vision Express is open to discussing flexible working options to accommodate your ideal working week, whether it fits around school runs or involves a compressed week.

What qualities does Vision Express look for in an ideal candidate?

The ideal candidate should have excellent customer service skills, great communication abilities, exceptional attention to detail, teamwork skills, the ability to work under pressure, confidence, passion, and knowledge of optical products and services.

Are there any bonuses or incentives for Retail Optical Assistants?

Yes, there are sales and performance-based bonuses and targeted incentives available for Retail Optical Assistants.

What kind of benefits does Vision Express offer to its employees?

Vision Express offers a variety of benefits, including a pension scheme, life assurance, private medical cover, free eyewear annually, discounts for friends and family, employee assistance programs, and 33 days annual leave that increases with length of service.

Will I receive training on optical products and services?

Yes, as a Retail Optical Assistant, you will receive training to ensure you have the knowledge and understanding required to inform customers about optical products, including frames, lenses, and contact lenses.

How many days of annual leave do employees receive?

Employees receive 33 days of annual leave, which increases with length of service, plus the option to buy or sell holiday.

What is the company culture like at Vision Express?

Vision Express promotes a collaborative culture with opportunities for peer-to-peer knowledge sharing and community involvement, ensuring employees can engage and collaborate through internal channels.

Is there support available for personal or financial issues?

Yes, Vision Express offers an Employee Assistance Program, providing confidential support and advice on various issues, including financial support.

Are there opportunities for career advancement within Vision Express?

Yes, Vision Express supports career development and advancement within the company, encouraging employees to grow and develop their skills.

image

Vision Express

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.