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Retail Sales Associate

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Gap Inc.

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You should possess strong customer service skills, a friendly demeanor, ability to work in a team, and flexibility to work varied hours, including weekends and holidays.
  • You will assist customers, maintain store appearance, manage inventory, handle transactions, and provide exceptional service to enhance the shopping experience.

Requirements

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Passionate about retail and thrive in a fastpaced environment.
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote loyalty by educating customers about our loyalty programs.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience using all omnichannel offerings.
  • Be accountable to personal goals which contribute to overall store goals and results.
  • Support sales floor, fitting room, cash wrap, back of house, as required.
  • Maintain a neat, clean and organized work center.
  • Handle all customer interactions and potential issues turns courteously and professionally.
  • Execute operational processes effectively and efficiently.

FAQs

What is the primary responsibility of a Retail Sales Associate at Gap?

The primary responsibility of a Retail Sales Associate at Gap is to engage and connect with customers by providing excellent customer service, resulting in brand loyalty. They are also expected to be knowledgeable about products and to educate, inform, and inspire customers through suggestive selling.

What qualities does Gap look for in a Retail Sales Associate?

Gap seeks candidates who are good communicators, customer-focused, passionate about retail, problem solvers, and willing to work a flexible schedule. Associates should also have the ability to use retail technology and be able to lift up to 30 lbs.

What type of work environment can I expect as a Retail Sales Associate?

As a Retail Sales Associate at Gap, you can expect to work in a fast-paced environment where teamwork is essential. It’s a positive work environment that emphasizes respect for all customers and employees.

What does the training process look like for new Retail Sales Associates?

While the job description does not specify the training process, new Retail Sales Associates typically undergo orientation and training that covers brand knowledge, customer service expectations, retail technology usage, and operational procedures to ensure they are well prepared to meet their responsibilities.

Are there any specific scheduling requirements for this role?

Yes, Retail Sales Associates at Gap must be agreeable to work a flexible schedule, including holidays, evenings, overnight shifts, and weekends, to meet the needs of the business.

What benefits are offered to Retail Sales Associates?

Benefits for Retail Sales Associates include a merchandise discount, competitive paid time off, company match for donations and volunteer time, registered retirement savings plan, employee stock purchase plan, medical, dental, vision, and life insurance, as well as virtual health care 24/7, among others. Note that some benefits are available only to eligible employees.

Does Gap have a commitment to diversity and inclusion in the workplace?

Yes, Gap Inc. is committed to providing a workplace free from harassment and discrimination. The company actively recruits, hires, trains, and promotes qualified people of all backgrounds and aims to foster a diverse and inclusive environment.

What kind of customer service skills are important for this role?

Important customer service skills for a Retail Sales Associate include effective communication, ability to empathize with customers, problem-solving abilities, experience with suggestive selling, and a strong focus on delivering an exceptional customer experience.

Can Retail Sales Associates at Gap advance in their careers?

Yes, career advancement opportunities may be available for Retail Sales Associates based on performance, skills, and willingness to learn. Associates who demonstrate strong leadership and customer service abilities may move up within the organization.

How does Gap promote employee engagement and loyalty?

Gap promotes employee engagement and loyalty by fostering a positive work environment, recognizing employee contributions, providing benefits that support work-life balance, and offering opportunities for training and development.

Gap Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.