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Retail Sales Associate - Conestoga Mall

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Old Navy

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Waterloo

AI generated summary

  • You must effectively communicate, provide excellent customer service, thrive in fast-paced settings, solve problems, be flexible with hours, use retail tech, and lift up to 30 lbs.
  • You will engage customers, drive sales, support store operations, maintain organization, handle returns professionally, and promote loyalty programs to enhance the overall shopping experience.

Requirements

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Passionate about retail and thrive in a fast-paced environment.
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote loyalty by educating customers about our loyalty programs.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience using all omnichannel offerings.
  • Be accountable to personal goals which contribute to overall store goals and results.
  • Support sales floor, fitting room, cash wrap, back of house, as required.
  • Maintain a neat, clean and organized work center.
  • Handle all customer interactions and potential issues returns courteously and professionally.
  • Execute operational processes effectively and efficiently.

FAQs

What is the primary responsibility of a Retail Sales Associate at Old Navy?

The primary responsibility is to engage and connect with customers by providing excellent customer service that results in brand loyalty.

What qualifications are needed to apply for this position?

Candidates should have good communication skills, a customer-focused service attitude, a passion for retail, and the ability to work in a fast-paced environment.

What type of schedule can I expect as a Retail Sales Associate?

You should be agreeable to a flexible schedule that meets the business needs, including working during holidays, evenings, overnight, and weekend shifts.

What benefits does Old Navy offer to its employees?

Old Navy offers a variety of benefits including a merchandise discount, competitive paid time off, a Registered Retirement Savings Plan, employee stock purchase plan, and medical, dental, vision, and life insurance among others.

Is there an opportunity for career advancement within Old Navy?

Yes, Old Navy promotes from within and offers various opportunities for growth and career development.

How does Old Navy support diversity in the workplace?

Old Navy is committed to equality and diversity, making all employment decisions without regard to any protected status and fostering a diverse and inclusive environment.

What is the typical work environment like at Old Navy?

The work environment is fast-paced and collaborative, where employees are encouraged to be their authentic selves and contribute to a positive atmosphere.

Is any training provided to new employees?

Yes, new employees will receive training to help them understand product knowledge, customer service techniques, and operational procedures.

Do I need retail experience to apply for this position?

While previous retail experience can be beneficial, it is not strictly necessary; enthusiasm and a willingness to learn are also valued.

What types of customer interactions will I handle as a Retail Sales Associate?

As a Retail Sales Associate, you will handle customer inquiries, assist with product selection, address concerns, and manage returns courteously and professionally.

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Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.